Hello Doug. Anchorage does have a lot of homeless populations all over the city, but especially downtown. We are gearing up for the busy summer season and moving lots of things around, sorry the dust was missed during start up!

Thanks Larry for the 5 out of 5 review!! We appreciate your stay!!

Glad you enjoyed your stay!!

Thanks for staying with us Tracey and we are very glad you enjoyed your stay....and that the staff were able to quickly resolve your lock issue!

Thanks Kacey for staying with us!!

Thanks for the review. We will be sure to pass on to all the staff for doing a great job!!

Thanks Saralee for staying with us!

Thanks Mark, we are glad you enjoyed your stay!

Thanks Melissa, glad you enjoyed your stay!

We are glad you enjoyed your stay!!

Thanks Antony, we are glad you enjoyed your stay and found the check in process easy! We hope to have the opportunity to host you again. FOR FUTURE GUESTS: Please note that the Arctic Fox is primarily a vacation rental property with a few rooms in the Inn portion of the building. A self serve breakfast is provided to guests in the Inn rooms as they do not have kitchen use. Our vacation rental units are fully self catered and have their own kitchens, and do not have breakfast included.

Thank you for your stay and the review.

Hello James we are glad the vacation rental apartment worked well for you. We see you had a concern about the listing being misleading. Any feedback on your concerns would be appreciated so that we can make adjustments as needed. FOR FUTURE GUESTS - The Arctic Fox offers rooms in the Inn as well as completely private vacation rental apartments. For those staying in the private vacation rentals, we are happy to answer any questions via phone or in person during the day when we are in and around the property.

Kiana, we are glad you enjoyed your stay.

Thank you Khirsten for your stay, your review and feedback! We look forward to hosting you again in the future! We will share the praises and areas of opportunity with the cleaners. FOR FUTURE GUESTS -- While noise from other tenants can happen, most guests are very conscientious. As for the train though, if you are sensitive to city noise, we do offer box fans which do help create white noise, but you will likely still here the busy railyard which is located in downtown Anchorage.

Thank you for your stay!! We are glad you enjoyed the Arctic Fox

Thank you for staying with us.

Thanks for your stay.

Thanks Anum, glad you enjoyed your stay. The check in instructions are a bit long.....but glad you found them easy to follow. FOR FUTURE GUESTS, if you need any assistance during the check in process, you will have numbers to call for assistance.

Thanks Linh. We are glad you enjoyed your stay and thanks for the kind words. We will pass them on to everyone!

Hello Barbara,We thank you for your stay. I did talk to some of your group in the parking lot, sorry I did not get to meet you.Full service breakfast did go away about 3 years ago, prior to us taking over, it was changed to a bagged breakfast to go. Unfortunately due to multiple negative interactions between guests over sharing tables and overcrowding in the Inn dining room ....we did change the apartments to a vacation rental model. Our entire listing shows that we do not offer breakfast, but FOR THOSE WHO DO WANT BREAKFAST -- We do offer breakfast in the Inn rooms. As these rooms do not have access to the kitchen, a self serve breakfast is provided of hard boiled eggs, hot and cold cereals, english muffins or another bread, cheese, fruit, yoghurt, orange juice, cocoa, coffee, etc.It is a big change from the full service sit down gourmet meals that were once served, so we can understand the disappointment.FOR FUTURE GUESTS -- if anything is broken or not property cleaned, please let us know during your stay and we will take care of them. We are available via phone at all times, even at night if there are urgent issues.

Thanks Joyce for your review. You are correct, with the homeless situation in Anchorage, you will see them everywhere. We strive to offer clean and comfortable accommodations at a reasonable (for our market) price. We hope to have the opportunity to host you again!!

Thanks Anjan,We are glad you enjoy your stay! We hope to have the opportunity to host you again!

Thanks Norma for staying with us!! We are glad you enjoyed your stay.

Hello Christen, Usually guests are very happy with our staff and the baggage storage process, so we are sorry to hear you experienced difficulties.FOR FUTURE GUESTS - as for the shared bath, we only have two rooms that share a bath, and each is marked as a shared bath in the listing. We do also send out check in instructions up to 7 days prior to arrival that does remind guests in those two rooms that it is a shared bath. For those who do not want a shared bath, we do offer 4 private rooms and 6 additional private apartments.

Kudos to the cleaning crew.......we are glad you enjoyed your stay!!

We are sorry to see this guest did not enjoy their stay. While this guest's stay was two weeks ago, we will go through the unit and check all of the concerns listed to insure all systems are working correctly, but we have not received any other reports in the past two weeks. FOR FUTURE GUESTS -- Each room on our site is pictured in our listing and all rooms have similar finishes. Bedding does change frequently, so there can be a difference in the bedding from that which is in the photos. We do encourage guests to reach out if they have any concerns or need help with any of the systems during their stay.

Hello Jennifer thank you for the review and we are glad you enjoyed your stay. Thanks for the 10....we greatly appreciate it!!

Thank you for your stay, if there was anything we could have done to get a 5 vs. a 4, please send us a message. We would love your feedback.

Thanks Leanna. We are glad you had an excellent experience with us and hope to have the opportunity to host you again!!

Thanks Tiffanie for the review. Glad you enjoyed your stay!!

Thanks Mary for reviewing us!!

Hello Glenda, we are glad you enjoyed your stay in the Inn. We hope to have the opportunity to host you again.FOR FUTURE GUESTS, we are a vacation rental property and small inn. A self serve breakfast is available in the Inn as there is no kitchen use with the room rentals. Should you need assistance during your stay, if we are not on site at the moment and you need assistance, we are available via phone.

Thanks for staying with us and we are glad you enjoyed the views, cleanliness and deck. The drapes in the living room are labeled as room darkening, but will be looking for something darker. FOR FUTURE GUESTS We do limit the laundry hours to minimize noise at night and to insure the cleaners have full access to the machines during cleaning hours. The wash cycle takes 30 minutes and the dry cycle has multiple functions and heat settings, but usually finishes in about 45 minutes. It is fairly rare that both machines are being used in the evenings, but if that is the case, you can reach out to us and we can extend the hours on a case by case basis.

Thanks Run for staying with us on your two different stays a few days apart. FOR FUTURE GUESTS: Anchorage does have a large homeless population. This is surprising to most guests as they do not expect to see them due to our long winters. Most of them congregate downtown in the parks, near the Convention and Visitors Bureau information cabin etc. We don't ever see them camping out on our section of 2nd Ct. as we are on a dead end road, but occasionally do see them pass through. The Anchorage Downtown Partnership does patrol the downtown area to assist if needed. If there are concerns during your stay, please do reach out for assistance.

Thanks Kathryn, sorry to hear you did not see the check in instructions sent through Expedia on August 15. FOR FUTURE GUESTS: If you do not see your check in instructions, please do call or message us if you have not seen then at least 24 hours prior to arrival.....generally speaking, we send those out on average 72+ hours prior to arrival.

Thanks George. We greatly appreciate your stay and glad your enjoyed your stay.

Thanks Brian, we are glad you enjoyed your stay, the property, cleanliness and communication. We hope to see you again at the Arctic Fox!

Thanks Shuxia for staying with us!

Hello Arlene, we are glad you enjoyed the location. Thanks for the feedback, we will address.

Hello Yun, we are glad you found the rooms to be neat and clean and that it had everything you needed.This time of year, the spruce beetles are heading indoors. Thank you for letting us know as we will spray to help keep them outside.

Thank you Rosemary for staying with us. We are glad that you enjoyed the room and comfort and that you found things lovely and inviting. We are also very glad that you enjoyed the staff and easy check in process.FOR FUTURE GUESTS, we are on the outskirts of downtown, 3 blocks to the north of the Sheraton and 5 blocks to the east of the Hilton in downtown Anchorage. Like with most large cities, we do have a homeless population in the downtown area. While you will see homeless all over the city, the heaviest concentration is in the center of the city in the parks and near the convention and visitors bureau information center.

Thanks Margaret for staying with us! If there is anything we could have done to get 5 out of 5 stars, please let us know as we appreciate the feedback to ensure we provide the best service possible.

Hello Stewart, we are truly sorry you had difficulties with the door lock on your arrival. We are glad that you called and we were able to assist you right away with entry into the property.FOR FUTURE GUESTS: We encourage you to print off your check in instructions and bring them with you in case of a dead cell battery, or if you do not have cell coverage in Anchorage. If you do have any difficulties operating the key pad, please don't hesitate to call for assistance.

Thank you for the review! We are glad you enjoyed your stay. We hope to have the opportunity to host you again!

Thanks Penelope! We are glad you enjoyed your stay!! We look forward to your return!!

Thanks Gary, we are glad you enjoyed the comfortable beds, common areas and breakfast selecting. FOR FUTURE GUESTS: Please note that breakfast is only available in the room rentals, the ones that do not have a kitchen. We do not serve breakfast in the vacation rental units that have their own kitchens.

Thanks Ayesha, We are glad you enjoyed your stay and our cozy property. We appreciate your feedback and reorganized the instructions for the room rentals to make them clearer. Sorry we did not get to talk today as I was arriving and you were heading out. We hope to have the opportunity to host you again on a future trip.

Thanks Heather for staying with us! We hope to have the opportunity to host you again.