Exterior

Reviews of Holiday Inn Hotel & Suites Anaheim, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 555 out of 1134 reviews" "
Rating 8 - Good. 282 out of 1134 reviews" "
Rating 6 - Okay. 147 out of 1134 reviews" "
Rating 4 - Poor. 89 out of 1134 reviews" "
Rating 2 - Terrible. 61 out of 1134 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top notch. The breakfast staff was absolutely wonderful. Beds where very comfortable and it was in walking distance of disneyland.
Stayed 4 nights in May 2024
Response from General Manager on 27 May 2024
Dear Paulina,Thank you for your feedback regarding your stay with us. We appreciate your comments and have addressed them with our team. Your feedback is incredibly valuable and enables us to improve continually. We hope to have the opportunity to welcome you back for another stay in the future.

10/10 Excellent

Chico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was not pleased to learn at check in that there was a $22/daily fee for parking.
Stayed 3 nights in Apr 2024

2/10 Terrible

Dushawn L

Disliked: Staff & service, property conditions & facilities
Unacommadating! Needed refund for unreceived amenities
Stayed 4 nights in Apr 2024
Response from General Manager on 26 May 2024
Dear Dushawn,It's concerning to hear about your experience. We strive to provide exceptional service and apologize for any inconvenience you encountered. Please reach out to us offline if you would like to discuss this matter further.

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

clayton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was within walking distance from Disney and priced well. Breakfast was well worth the money. Coffee was available to go. If you get a chance to swim the pool was warm and towels available on deck. Staffing was very friendly. Would be my first pick if and when I return.
Stayed 3 nights in Mar 2024
Response from General Manager on 24 May 2024
Dear Clayton,Thank you for your wonderful review of Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're delighted that our convenient location, great value, and warm pool made your stay enjoyable. It's also great that you found our team friendly and appreciated the to-go coffee. We look forward to being your first choice on your next visit!

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The property is dated, but kept clean. The shuttle service to and from Disney is very convenient.
Stayed 3 nights in Mar 2024
Response from General Manager on 23 May 2024
Dear Kelly,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're glad you found our property clean and appreciated our convenient shuttle service. Your feedback is greatly received, and we hope to welcome you back and exceed your expectations in the future.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Disneyland. Staff is very friendly Lukas at the front desk was great to us!
Stayed 3 nights in May 2024
Response from General Manager on 23 May 2024
Dear Laura,We're thrilled that you found our property convenient for your needs and that Lukas provided excellent service at the front desk. Your kind words about our staff mean a lot to us, and we'll pass along your appreciation. Thank you for choosing to stay with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland), and we look forward to welcoming you back for another great visit!

8/10 Good

Mariana

Liked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay here and we had a great time. It was clean and quiet. The pool was clean and relaxing . The restaurant on the many floor service was Great! The pizza was delicious. And the front desk service was very nice and helpful.Downtown Disney is walking distance. Overall we had a great stay. :)
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Dear Gregory, Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from General Manager on 17 May 2024
Dear Diana,Thank you for staying with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Your satisfaction is our priority, and we look forward to serving you again.

8/10 Good

John

Liked: Staff & service
Stayed 6 nights in May 2024

10/10 Excellent

Karman, St George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property as a hidden gem when visiting Disneyland. It's in a residential area that is much quieter than the craziness on Harbor Drive. It's only about a ten minute walk to Downtown Disney and there is rarely a wait to get through security.
Stayed 2 nights in Jan 2024
Response from General Manager on 15 May 2024
Dear Karman,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for your glowing review! We are thrilled that you consider our property a hidden gem for your Disneyland visits. In addition, it's wonderful to hear that you appreciate the quieter location and the convenience of being just a short walk from all of the magic. We look forward to welcoming you back for another five-star enjoyable stay!

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best buffet breakfast ever!! Beds super comfortable!!
Stayed 4 nights in May 2024
Response from General Manager on 13 May 2024
Dear Carlos,Thank you for your review and for giving Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) a perfect rating! We are delighted you were comfortable during your stay and that you started your day off right with our delicious breakfast offerings. It was truly a pleasure having you here, and we hope you return soon!

10/10 Excellent

Brodie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE STAYED AT THIS PROPERT WITH OUR TEENAGE SON SO WE COULD GO TO DISNEYLAND. IT WAS ONLY A 10-15 MIN WALK TO DOWN TOWN, WE DID THIS THE DAY BEFORE AND HAD LUNCH AND THE NEXT DAY FOR THE PARKS, WE DID TAKE AN UBER LATER IN THE DAY ONLY BECAUSE WE DECIDED TO GO BACK LATE. BUT THE HOTEL FOR THE PRICE WAS GREAT, GREAT STAFF SUPER FRIENDLY, RESTAURANT IN THE HOTEL. QUIETE ROOM, AND WELL MAINATAINED.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Brodie,Thank you for staying with us during your trip to Disneyland! We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our fantastic location, peaceful accommodations, and excellent value. It was a pleasure to have you join us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Should your travels bring you back to the area, we hope you'll consider staying with us again!

8/10 Good

Cipriano Jr B

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the property. It is just behind Mickey & Friends Parking. The location is safe & quiet. There is a Shell gas station that has a convenience store at the corner of S. Walnut St. & W. Ball Rd. The key cards are not working properly. I went to get a new set of cards and still tricky to open the door.
Stayed 6 nights in Apr 2024
Response from General Manager on 13 May 2024
Thank you for taking the time to share your feedback. We are glad you enjoyed our location and had a great experience here at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We apologize for any inconvenience regarding the key cards. Rest assured, we will review your concerns with our team to ensure swift improvements are made. It was a pleasure having you here with us, and we look forward to welcoming you back for another stay in the future.

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service
There was no safe in the room.
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Terence,Thank you for your feedback. We're disappointed that your room's lack of a safe affected your experience. Your insights are valued, and we will take them into consideration. We hope to welcome you back soon and provide an improved experience. If you are staying with us in the future, please do not hesitate to use one of the complimentary safety deposit boxes located at the front desk.

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the early morning of the dump truck with the loud noises dumping the trash close to building number 4.
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Dear Carolina,Thank you for your feedback. We're pleased to hear that your overall experience was positive. We also understand the disturbance caused by the early morning noise and will consider ways to better manage external disruptions. Nevertheless, it was a pleasure having you stay with us, and we hope to ensure your next visit to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) is flawless.

4/10 Poor

Daisy

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Hannah

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disneyland shuttles were convenient, I just wish breakfast was complimentary.
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Dear Hannah,Timely transportation is often crucial to many guests, and we're glad that the available shuttle was able to assist you in keeping all of your appointments. Please know that as an IHG hotel, complimentary breakfast is not something offered by Holiday Inn & Suites properties, though Diamond Elite Members do have a choice between perks of a breakfast for two or 500 points. We appreciate your understanding in this regard and hope that you could get your Disney morning started off just right. In the future, it would be our pleasure to welcome you back, so don't be a stranger!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
I love the place. It has plenty of space for parking and most of all is the friendliness of the staff and crews especially Ms. Cynthia of the Front Desk. She attended my needs very and very friendly and courteous. Grade A .
Stayed 3 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Grace,Thank you for staying with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We appreciate your kind words regarding our ample parking and Cynthia's fabulous service. She will be pleased when we share your comments with her. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price AND it's located next to Disneyland parking structure. Just pay to park at the hotel, and from the hotel, walk 10min to Downtown Disney and walk 4 more minutes, your at Disneylands or California Adventure entrance. The hotels breakfast is delicious and ALL YOU CAN EAT. I recommend you purchase the breakfast when you book your hotel room....it's cheaper. Also, the pool and jacuzzi are great after walking around Disney all day. Pool hours are 9am to 10pm. This will be my place to stay when I visit Disney, for value, convenience, and cleanliness!!!
Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Charles,Thank you for joining us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Situated just one block from Disneyland, our hotel offers an ideal location for a vacation in Anaheim! It sounds like our delicious breakfast helped fuel your busy day, and we're glad you enjoyed spending the evening at our refreshing pool. We'll see you again next time!

6/10 Okay

Silvia

Stayed 2 nights in Mar 2024

2/10 Terrible

Phillip

Stayed 2 nights in Apr 2024

10/10 Excellent

Rosario Roman

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Victoria

Stayed 3 nights in Apr 2024

8/10 Good

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry clean. Close to Disney. About a 20 min walk or catch shuttle right in front and to Disney for $6/day
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Cynthia,Thank you for your review. It was a pleasure having you as our guest recently, and we are delighted our great location suited your needs well. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff hotel very clean rooms
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Jesus,Thank you for staying at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're thrilled to hear that you enjoyed the cleanliness of our rooms and our team's hospitality. It was a pleasure to host you, and we look forward to welcoming you back for another pleasant experience.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, staff was friendly and helpful
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Jennifer,Thank you for your review. We are pleased to know you appreciated our location and found our rooms comfortable and clean. Most of all, it is wonderful to know you experienced our world-class service. Should you return to the area, we hope you will choose Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) again.

10/10 Excellent

Roxy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Roxy,We can’t thank you enough for staying at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 Excellent

Sharlen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Sharlen,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for sharing your kind five-star review. We are delighted you were impressed with your stay and look forward to welcoming you back for another great visit.

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Disney. Not my first time nor will it be my last. Thanks
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Luis,Thank you for staying with us again and sharing your experience! We're thrilled to hear that our proximity to Disneyland was convenient for you, and we can't wait to have you back for another memorable stay.

10/10 Excellent

Randee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Debbie, Vacaville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Angie, Goodyear

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Disneyland!! Spacious rooms. Comfy beds and pillows. Well updated! Will definitely stay again!
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Apr 2024
Dear Angie,Thank you for taking a moment to write a review. It is a pleasure to learn you enjoyed your time with us, particularly highlighting our convenient location and cozy accommodations. Thank you for choosing to stay with Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland), and we look forward to welcoming you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
The pictures did not match what the rooms looked like. We were in a nonsmoking room but it smelled like smoke. Staff was kind and switched our room.
Stayed 3 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Jacob,Thank you for sharing your experience at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're disappointed to hear about the issues you encountered with your room. However, we're glad our team could promptly address the situation and relocate you to a room that was more suitable. Your feedback is valuable in helping us improve, and we look forward to ensuring your next visit is seamless.

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was perfect! Great room, great price, loved it
Stayed 3 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Aaron,It was truly a pleasure to host your recent stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're thrilled to hear we were able to deliver an enjoyable experience and that you appreciated our comfortable accommodations and affordable rates. Thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

6/10 Okay

Lisa

Liked: Amenities
Location was great. Rooms were clean
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Lisa,Thank you for being our guest and sharing your feedback. Our team is constantly working to ensure our guests have a perfect visit, so we are happy you were impressed with our fantastic location and spotless accommodations. We look forward to welcoming you back and impressing you even further.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great, other than the steam from our showers triggered the fire alarm! We just made sure to keep the door closed before and after showers
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Apr 2024
Dear Victoria,Thank you for sharing your experience with us. We're glad to hear that your stay was enjoyable overall. However, we apologize for any inconvenience you experienced during your stay. Rest assured, we'll look into this matter to prevent similar incidents in the future. Nevertheless, it was great having you here, and we hope to welcome you back to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for another great stay.

8/10 Good

Shirley

Travelled with family
Have shuttle to go to Disneyland . Close to everything and quiet.
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Shirley,We were happy to provide you with convenient, quiet accommodations, and we're glad you appreciated the park shuttle. If you're in the area again, please consider returning to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for a truly exceptional getaway.

10/10 Excellent

Melvin

Stayed 3 nights in Apr 2024

8/10 Good

Debi

Stayed 4 nights in Apr 2024

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 7 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Vincent,Thank you for taking the time to leave your review. We're glad to see you had a pleasant stay overall while you were here with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We hope to welcome you back to an even better stay in the future.

2/10 Terrible

Hunter

Stayed 2 nights in Apr 2024

6/10 Okay

Israel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Power was shut off , for 1 entire day couldn’t shower or watch tv and relax . Staff said they couldn’t do anything about it. Which was upsetting
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Israel,Thank you for your feedback. We regret the inconvenience caused by the power outage and understand how frustrating it must have been to be unable to use the facilities comfortably. Please accept our apologies for falling short of your expectations. Rest assured, we are looking into how we can better handle such situations in the future to enhance our guest experience. We hope to have another opportunity to provide you with a stay that reflects the high level of quality we strive to uphold.