Reception

Reviews of Princess Hostel Amsterdam

1 out of 5
Princess Hostel Amsterdam
Overtoom 80-I, Amsterdam

Reviews

5.4
Rating 10 - Excellent. 23 out of 174 reviews" "
Rating 8 - Good. 31 out of 174 reviews" "
Rating 6 - Okay. 33 out of 174 reviews" "
Rating 4 - Poor. 34 out of 174 reviews" "
Rating 2 - Terrible. 53 out of 174 reviews" "

5.0/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hasan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My visa was cancelled so I can enter Netherlands and cheek in hotel!! So I accept refund naturally but they don't want refund me. Very dirty mindset
Stayed 11 nights in Feb 2024

6/10 Okay

Will

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Dec 2023

6/10 Okay

Charlotte

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
room was very dirty, found many used cigarettes. Other wise no issues
Stayed 3 nights in Nov 2023

2/10 Terrible

Joanne Alice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not true photos avoid !
Stock photos downloaded from the internet so a wee bit of a rip off No real kitchen and a toilet and sink on the third floor that’s described as a shower ! Sockets wired into the lighting system that only works when the lights are switched off . This place is so bad at £57 a night that I was compensated £50 with a goodwill voucher
Hotels outside and hard to find
Room 303 on the third floor, bust telephone dangerously unsafe because of the electrical wiring
A shower which is a toilet and sink
Hallway with work out grubby carpets that stick to your feet
Stayed 4 nights in Oct 2023

2/10 Terrible

Joanne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hostel in the world! Deplorable !
This hostel is the worst place I have ever stayed in my life. The entire facility should be condemned. I have no idea how the government allows them to stay open. It is a three story walk up with very narrow and winding stairs. There is NO hot water, NO soap, NO towels, NO internet and NO customer service support. I was charged the same rate as a hotel. The sheets had hair all over them. I had to leave without a refund, as it was so deplorable. RUN FOR YOUR LIFE!
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2023

2/10 Terrible

Jazmine

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Claire

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty and smelly
The room was tiny (i’ve stayed in hostels before and this was crazy), tons of stairs so impossible to get luggage up to easily, smelled AWFUL cannot overstate this enough, and just overall felt dirty
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
The location is okay, bathroom is bad. No placw to change at all, always wet bathroom floor. Non-existent kitchen. You can find better places in the se price
Stayed 3 nights in Jul 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 22 nights in May 2023

2/10 Terrible

Rajshree

6/10 Okay

F

Stayed 7 nights in May 2023

4/10 Poor

Cameron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Mary

Stayed 4 nights in Apr 2023

8/10 Good

Philip

Stayed 3 nights in Apr 2023

4/10 Poor

Phillip

Stayed 2 nights in Mar 2023

2/10 Terrible

Anneke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very barebones and dirty hostel. No common area. A young cleaner doing everything alone means overwhelmed Sheets included at least. staff was nice.
Stayed 1 night in Mar 2023
Response from The Princess Hostel Team on 17 Mar 2023
Dear Anneke,Thank you for your feedback. We apologize that your experience was less than ideal, and we hope you will give us another chance to prove ourselves.Best regards,The Princess Hostel

2/10 Terrible

Joshua

Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Yessica Itzel

Stayed 2 nights in Oct 2022

2/10 Terrible

Denise

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Very dirty and stinky everywhere. No place in the room where to put or hang clothes. Dirty toilet and showers with no safe doors because handles were broken. Very noisy. They have a “kitchen” but is almost impossible to cook something if you want to.The only good thing was the position.
Stayed 3 nights in Oct 2022
Response from The Princess Hostel Team on 30 Nov 2022
Dear Denise, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are sorry to hear that you did not have a great experience in our hostel. Our mission is to provide excellent guest experience , so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Best regards, The Princess Hostel Team

2/10 Terrible

Martina

Disliked: Cleanliness, staff & service, property conditions & facilities
Princess hostel
The hostel was HORRIBLE. Smell very bad, dirty!!!!! Didnt have hot water, the toilet was disgusting. DONT GO!
Stayed 3 nights in Oct 2022
Response from The Princess Hostel Team on 30 Nov 2022
Dear Martina,Thank you for choosing to stay with us at our hostel.On behalf of the hostel, please accept our apologies for any dissatisfaction you experienced during your visit. We will strive to make improvements accordingly. Best regards, The Princess Hostel Team

4/10 Poor

Daniel John

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Mouse in room, staff ignored complaints and acted like it was normal, also mocked other guests complaints, only positive being the location of the hostel.
Stayed 5 nights in Oct 2022
Response from The Princess Hostel Team on 30 Nov 2022
Dear Daniel John,First and foremost thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hostel. Kindly be advised that our team is working on the the case and will follow up accordingly. Best regards,The Princess Hostel Team

2/10 Terrible

Julie

Disliked: Cleanliness
I woke up in the middle of the night itching like crazy and in the morning my eyes were swollen shut and I had welts all over. Went right to urgent care upon landing and was told it was an allergic reaction to bed bug bites.
Stayed 1 night in Oct 2022
Response from The Princess Hostel Team on 30 Nov 2022
Dear Julie, We are truly sorry to read the issue you experienced. Be assured that it is not the kind of service that we would like to offer you and we understand your dissatisfaction.Thank you for bringing this issue to our attention. Best regards,The Princess Hostel Team

2/10 Terrible

Yasmine Negm

Stayed 2 nights in Oct 2022

10/10 Excellent

Tobias

Liked: Room comfort
Good for travellers
Nice hostel to stay in if ur a traveller cheap and comfortable.
Stayed 3 nights in Sep 2022

10/10 Excellent

Mohanad

Liked: Cleanliness, staff & service
Everything was clean, the bed wasnt so comfortable
Stayed 1 night in Sep 2022

2/10 Terrible

andrew

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
Found hotel and checked in. Walked up the dangerously steep stairs to the room. The room was disgusting and dirty. I have never walked out of a hotel before my visit here. So disappointing.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt unsafe, left for somehwere else
Awful. The enterance is not clear, the staff didnt seem to bothered about anything and didnt explain where the facilities like the kitchen were. You will also be charge a 1 euro deposit for the key card, which they didnt give me back at the end until i asked for it. The stairs are so narrow and steep thats they're a bit if a safety hazard even without luggage, and the cleaners like to stack laundry at the bottom so it's even more difficult to get past. The room was tiny and boiling hot, and so much noise could be heard from outside at all hours. There was no storage, just a bed (with a matress that kept sliding off), a sink, a tv that didnt seem to work and an extension lead hanging diwn the wall that looked like a bit of a safety hazard. The door lock looked like it was about to come off the wall and with the thin walls it sounded like people in the corridor were actually in the room, so it really didnt feel safe. The bathroom was so cramped so there was barely room to sit and one night the wondow was left open in a storm so by the morning it was a lake. The bathroom locks are also quite difficult to close. On my second morning the bathroom smelled like vomit, and couldnt sleep with all the noise and stress so I left and booked somehwere much nicer, and the staff didnt seem too bothered about that either. Not worth the money you might save. Only positive was the location close to public transport, but not worth it. Perhaps bearable for a night but you won't get much sleep.
Stayed 4 nights in Aug 2022

6/10 Okay

Luis Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location of the hostel is convenient. The staff is friendly. The property is however quite old and you can see it needs a renovation. Also, the cleanliness can be much more improved. The bathrooms and showers were dirty quite often. The rooms also don’t seem to be to clean either.
Stayed 5 nights in Jul 2022

4/10 Poor

Katarzyna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

S

Stayed 3 nights in May 2022

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Jul 2022

4/10 Poor

Seth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Get what you paid for
Stayed 7 nights in Jun 2022

8/10 Good

Calum

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfy enough room in an amazing location right next to the Vondelpark.
Stayed 3 nights in Jun 2022

2/10 Terrible

Julian Morales

Liked: Staff & service
Disliked: Property conditions & facilities
The people were great. But NO AC?!?!?!? I was so anxious and couldn’t sleep because it was so hot
Stayed 2 nights in Jun 2022

6/10 Okay

Nathan

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Hiromichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Stayed 1 night in Jun 2022

2/10 Terrible

Katharine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Harry craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth staying here.
The place was way smaller, more cramped, and overall even worse than the pictures online looked. The service was awful. I had to wait an hour at the front desk to be told they didn’t have a room for me because they overbooked. The front attendant was not friendly, which is unlike other hostel experiences I’ve had.
Stayed 1 night in May 2022

2/10 Terrible

Claudio

Stayed 1 night in Apr 2022

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not fit for purpose. But friendly/helpful staff.
This Hostel is not fit for purpose. It needs a good clean, the outdated carpet makes it look even more awful, the Kitchen should never be described as a Kitchen, its barely a preparation area. The showers are disgusting at the sink hole, and the air filters to shower and toilets have so much built up dirty. It must be health violation. Oh Hot water stopped working when I arrived. It was the morning of my last day i had a hot shower. Its no wonder they enforce and remind people constantly of the no smoking policy. The lockers in the room need a good clean, and there was obvious black mould next to them on the walls. This gave my room a musty smell.
Stayed 2 nights in Jan 2020
Response from Princess hostel on 29 Feb 2020
Dear Paul, We appreciate very much your constructive comments as it helps us improve. Thank you for taking the time to share your experience and hope we will see you again some day soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2020

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfecto
the welcome was great and happy
Stayed 2 nights in Jan 2020
Response from Princess hostel on 2 Mar 2020
Dear Paul, We are delighted to hear that you had a good stay with us. Thank you for your feedback and hope to see you again soon. Sincerely,

6/10 Okay

Abbey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 7 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the short time I stayed on this property, I witnessed an 18 year old American girl fondled I’m her sleep by a middle aged Italian man who pretended not to speak English. Management said this was her fault because she walked with him earlier that evening!!!??? I witnessed a fistfight in the hallway causing both men to crash through my dorm room. I witnessed one of the reception staff who was smoking a cigarette on her break below thrown up on by some guests on the third floor who decided it was easier to just open a window than to go to the toilet. I witnessed a mouse running across my face in the middle of the night. Also the owners will order reception to kick guests out if they stay too long without notice and sometimes without refund. So you can’t even count on a place to stay! This place is just downright evil and the only good thing I have to say about it was Lydia the reception girl who could possibly be the sweetest person I have ever met and who does not belong there. Please avoid this place at all costs!
Stayed 14 nights in Dec 2019
Response from Princess hostel on 2 Mar 2020
Dear Guest, Firstly, we would like to thank you for taking the time to review your stay with us. Regarding the incident that witnessed in the room, unfortunately yes, what our guests do behind close door is not always in our control, this said we're sorry you had to witness it, i understand that it mustn't have been pleasent. We hope that we can offer you a better stay next time. SIncerely,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Below average
Expected more for the price. Noisy, unclean and no towels. Shared bathroom. Very friendly and welcoming staff! Location was walking distance to sights.
Stayed 2 nights in Dec 2019
Response from Princess hostel on 29 Feb 2020
Dear guest, You can rent towels for 5EUR. We are glad that you appreciated our staff, thank you for taking the time to write a feedback. We hope to welcome you again at Princess hostel. SIncerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad conditions...you can have better choice
Stayed 2 nights in Dec 2019

6/10 Okay

Antonio

Disliked: Cleanliness, property conditions & facilities
You can’t have it all at this hostel..
Positives: beds were comfortable, location is close to walk to the centre and galleries. Negatives: gave a feeling of uncleanliness, our room booked looked nothing like as advertised, toilet facilities quite compact. It is helpful to know when interpreting the rating scores, the staff can ‘suggest’ a 5 star rating in exchange for a free magnet.
Stayed 4 nights in Dec 2019