In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of Comfort Inn Story City

2.5 out of 5
Comfort Inn Story City
425 Timberland Dr, Story City, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 271 reviews" "
Rating 8 - Good. 81 out of 271 reviews" "
Rating 6 - Okay. 22 out of 271 reviews" "
Rating 4 - Poor. 8 out of 271 reviews" "
Rating 2 - Terrible. 6 out of 271 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shelbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, clean rooms and good breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
swimming pool rooms clean and comfortable affordable friendly staff good breaffast
Stayed 3 nights in Mar 2024

8/10 Good

BRAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely kept property. Employees are friendly.
Stayed 2 nights in Dec 2023
Response from Brandie on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Theodore

Stayed 1 night in Nov 2023

6/10 Okay

Loretta

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfasts were quite good. The problem is the distance. No uber or Lyft. The shower water was. Cold and had poor pressure. The staff was exceptional. But they have to work with trying conditions.
Stayed 4 nights in Nov 2023
Response from Brandie on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Spencer

Stayed 3 nights in Nov 2023
Response from Brandie on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

8/10 Good

Juli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandie on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandie on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A little hard to visually see where the road will take you, but we found it.
Stayed 1 night in Sep 2023
Response from Brandie on 26 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Comfort Inn was close to the Highway. It helped us get where we needed quickly the next day. The breakfast was very ample, and we enjoyed staying here. Thank you.
Stayed 1 night in Sep 2023
Response from Brandie on 26 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandie on 26 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Kerri

Stayed 2 nights in Aug 2023
Response from Brandie on 26 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Comfort Inn Story City on 30 Jul 2023
Thank you, Lin, for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest.Let us know if you will be in the area in the future. We would love to welcome you back to Comfort Inn Story City, Iowa.Sincerely,LeahGroup Coordinator

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Brandie on 4 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from Brandie on 28 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than expected
definitely exceeded expectations. Pet friendly and just additional 20 bucks for the dog. Pool was nice as well
Stayed 1 night in Jun 2023
Response from Brandie on 26 Jun 2023
Thank you, Mark. for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

6/10 Okay

Lisa

Poor breakfast
Breakfast had no white milk. Couldnt have cereals. Not very impressive
Stayed 1 night in Jun 2023
Response from Brandie on 8 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

2/10 Terrible

Jacquelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Brandie on 21 Jun 2023
Thank you, Jacquelyn, for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

8/10 Good

Jeff, Columbus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in general was nice. Bed was comfortable, room was above average, breakfast was good. The location was the only thing I really didn’t care for.
Stayed 1 night in Jun 2023
Response from Brandie on 7 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

2/10 Terrible

Christopher

Stayed 1 night in May 2023
Response from Brandie on 26 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We want to Thank, Brandie, Richard, and Mary. They made our stay very lovely. They are all Friendly, knowledgeable of the area, made you feel welcomed, and always curtious. Our room was great, coffee and breakfast was Awesome. If we needed anything it was taken care of. Would highly recommend staying here. Thanks
Stayed 6 nights in May 2023
Response from Brandie on 29 May 2023
Thank you, Christopher, for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great water pressure for the hotel sink
Stayed 1 night in May 2023
Response from Brandie on 29 May 2023
Thank you, Steven, for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

4/10 Poor

Helen

Stayed 1 night in May 2023
Response from Brandie on 29 May 2023
Thank you, Helen, for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally!!!
Amazing place to stay. Clean, very comfortable. Highly recommend!!
Stayed 1 night in Apr 2023
Response from Brandie on 1 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guest with an exceptional experience and a good nights rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Parinaz

Stayed 2 nights in Apr 2023
Response from Brandie on 29 May 2023
Thank you,Parinaz, for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest. We hope to see you again soon! Sincerely, Brandie GosselFront Desk ManagerComfort Inn Story City

10/10 Excellent

Tim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a nice relaxing stay!
Stayed 1 night in Apr 2023
Response from Brandie on 17 Apr 2023
Thank you, Tim, for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us as we are always looking to serve our guests with an exceptional experience and a good night's rest.If you could provide more detail regarding your experience during your stay I would appreciate the feedback greatly as we are always striving to improve our service and amenities. Let us know if you will be in the area in the future. We would love to welcome you back to Comfort Inn Story City, Iowa.Sincerely,Brandie GosselFront Desk ManagerComfort Inn Story City515-733-6363

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable!
Stayed 2 nights in Mar 2023

10/10 Excellent

Cherylann, Marengo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cooperative staff
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff friendly plus helpful. Thank you

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable, atrocious excuse for breakfast
Here is the good. The room was clean, bed comfortable and nice pillows. Now for the bad. Two things that weren’t up to our standards. The desk clerk was disengaged and the breakfast was awful. Scrambled eggs were of the consistency of cool wet sawdust, no waffle batter, potatoes were cold with an unusual flavor. It should’ve came with a complementary bottle of pepto bismol.
Stayed 1 night in Dec 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel was easy to find. Nice staff, made our check in easy.

10/10 Excellent

Jeff

Stayed 1 night in Sep 2022

8/10 Good

Dana Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was very friendly. Loved having the hot food for breakfast. Nice selection
Stayed 3 nights in Aug 2022

6/10 Okay

Mike

Stayed 1 night in Aug 2022

10/10 Excellent

CARLA

Stayed 1 night in Aug 2022

10/10 Excellent

PATRICIA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and looked to be updated. The breakfast was very good and the area around the inn was quiet and appeared to be quite safe. We wanted a nice spot to get a good night's sleep before judging at world finals for students from around the world who were competing in a creativity competition at the university in East Lansing and this met our needs quite well. Thank you to the personnel at the in for their attention to details We'll be back in two years..
Stayed 1 night in May 2022

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness
Stayed in room 300. Good breakfast. They had those mini omelets that i like and i saw a breakfast burrito. I didnt try it because im vegetarian and figured there was meat in it. I also did not try the biscuits and gravy for the same reason, but I'm sure many people would appreciate it. Not worth $160. I would expect to pay around $100 for this room. Shower curtain rod needs fixing. It was broke and hanging downward so the curtain wouldnt stay in place. Average hotel, but not a lot of choices in Story City.
Stayed 1 night in Jul 2022

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds, clean, with a nice hot breakfast
Stayed 1 night in Jul 2022

10/10 Excellent

BOB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, Breakfast was excellent, good choice of food. The waffles were wonderful.
Stayed 1 night in Jul 2022

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Billy

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girls at the front desk are very kind and helpful.
Stayed 1 night in Jul 2022

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and relaxed atmosphere
Stayed 1 night in Jun 2022
Response from Richard on 28 Jun 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us as we are always looking to serve our guest with an exceptional experience and a good nights rest. We hope to see you again soon! Sincerely, Richard Kirkpatrick General Manager Comfort Inn Story City

10/10 Excellent

David, Portage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was excellent in helping with any questions and super friendly
Stayed 1 night in Jun 2022

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, accommodating, good breakfast selection
Stayed 2 nights in Jun 2022