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Reviews of Mercure Kangaroo Island Lodge

3.5 out of 5
Mercure Kangaroo Island Lodge
73 Scenic Drive, American River, SA

Reviews

8.4

Very good

Rating 10 - Excellent. 121 out of 290 reviews" "
Rating 8 - Good. 111 out of 290 reviews" "
Rating 6 - Okay. 45 out of 290 reviews" "
Rating 4 - Poor. 9 out of 290 reviews" "
Rating 2 - Terrible. 4 out of 290 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff members were very polite
Stayed 1 night in Apr 2024

10/10 Excellent

Tamasin

Travelled with group
Very clean and easy check in/check out. Room was well sized and beds super comfy. Restaurants here were also the only place open for dinner in American River on some weeknights in the off season, so handy to be staying on site.
Stayed 2 nights in Apr 2024

8/10 Good

fran

Travelled with partner
Liked: Amenities
our room was nice and roomy. excellent bed and the room was well appointed with mini kitchen, charging pads for phones and huge TV. The view of the ocean was wonderful. It is in a remote area so we had long drives to go see activities. Food at the hotel was limited and the breakfast was expensive for what was available and was not great!.They encourage not getting the room serviced but did not say what to do with the rubbish that built up over 4 days.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zannat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, beautiful bay view and the food at the restaurant is fantastic. Extremely helpful staff, cleanliness to point. Will definitely stay with them again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opposite end of island from Seal Bay and Flinders Chase but still great for wildlife. Hotel provided fish for Pelican Feeding next to hotel which was a fantastic experience. Pool and restaurant good and staff really helpful and friendly. Recommend it as good place to stay on the island.
Stayed 3 nights in Feb 2024

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed by the quality of the food in the restaurant, the incredibly friendly and helpful staff and the amazing salt water swimming pool. The darma wallabies grazing at night right next to the motel were just absolutely the classic Australiana!
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan, Belleville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was quiet. There was walking trails and we were able to watch some Tameer wallbys playing in the evening. The restaurant was convenient and food was good. It was easier to find your way around and go to any place on the Island. The staff was friendly and very helpful answering questions.
Stayed 3 nights in Dec 2023

10/10 Excellent

Taelah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location for accommodation! Only 30 minute drive from the Ferry, beautiful views, such a quiet and peaceful location, really felt like you were out in nature, it was very relaxing. The room was a good size, with nice little balcony with sliding door for nice airflow. The dining options were good, staff were very friendly! Would definitely stay here again if visiting Kangaroo Island again.
Stayed 2 nights in Nov 2023
Response from Simon James on 12 Dec 2023
Dear Taelah,Thank you for your review! We're thrilled to hear that you enjoyed the location of our accommodation and found it to be peaceful and relaxing. It's great to know that you appreciated the size of the room and the balcony for some fresh air. We're also glad that you enjoyed the dining options and found our staff to be friendly. We would be delighted to welcome you back if you ever visit Kangaroo Island again.Kind RegardsSimon JamesGeneral Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet place !!!
Stayed 2 nights in Aug 2023
Response from Simon James on 5 Sept 2023
Dear Peter,Thank you for your kind review and hope to see you again soon.Kind RegardsSimon JamesGeneral Manager

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay staff were amazing from stepping into the foyer ,we were x 3 60 year old girls on a 10 day trip to KI , we dinned at the Restuaurant again everything was perfect food. Wines,staff and the surroundings Thankyou and we will be back theodora ❤️
Stayed 1 night in Jul 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom got a bit cramped when both hubby and I wanted to use the sink due to the door placement.
Stayed 3 nights in Jun 2023

10/10 Excellent

Criselda

Stayed 1 night in Jun 2023

10/10 Excellent

Claudine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure is a quiet getaway in a beautiful and unique corner of Australia
Stayed 5 nights in May 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!!
Superb stay! All the staff were attentive, helpful, friendly and excellent. Room was comfortable, with a lovely bed. Fantastic bar/lounge and great restaurant. Highly recommend.
Stayed 2 nights in May 2023

8/10 Good

Michael

Liked: Staff & service, amenities
Stayed 3 nights in Apr 2023

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Best choice at Kangaroo Island
Very helpful staff great location.
Stayed 3 nights in Mar 2023

8/10 Good

Claire

Stayed 1 night in Mar 2023

8/10 Good

Hambleton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place to stay overnight. Room had a lovely water view and we were pleasantly surprised to find complimentary gifts of wine, snacks, biscuits and bottled water. A very nice meal at their restaurant and lovely staff, compensated for the slightly tired look to the large pool, buildings and surrounds. The management is obviously trying hard to maintain an older type motel in difficult times. Give them your support if you can. Cheers
Stayed 1 night in Feb 2023

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a view to the water and the balcony was appreciated. The bed was comfortable and the room was well set up. Such a shame it was so badly insulated for noise and buses and trucks using the gravel driveway woke us up every morning. The restaurant food was thoroughly mediocre. Oven fries served with a $40 main course!
Stayed 4 nights in Feb 2023
Response from Simon James on 24 Feb 2023
Dear Timothy,Thank you for the 5 star review! Its great to read that you enjoyed the view and found the bed comfortable. Your feedback on your meals has been passed on to the restaurant team. Kind RegardsSimon JamesGeneral Manager

10/10 Excellent

Kenneth

Stayed 2 nights in Feb 2023

10/10 Excellent

Deborah

Liked: Staff & service
Stayed 1 night in Jan 2023

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings for a relaxing holiday.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms and beds, new bathrooms, complimentary wine, anzac biscuits and chips, felt very private and has friendly staff. We loved our time there!!
Stayed 1 night in Jan 2023

10/10 Excellent

Fae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Room was light and bright. Beds were so comfortable.Best hotel beds ever. Morning walks fro here amazing. Saw 50 black swans every morning. Pelican feed done by the hotel a bonus.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful older well kept gem. Staff was great and so where public areas. Food very decent at restaurant.
Stayed 1 night in Dec 2022

6/10 Okay

Victor

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property needs updating. bathrooms have rust and mildew present. Wait staff are not proficient in English. Set menu for breakfast is pricey. $29 for 2 poached eggs
Stayed 3 nights in Dec 2022

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mecure was a bit older but comfortable. It had fantastic views of American River and is located in a bit of a quieter part of the Island.
Stayed 2 nights in Oct 2022

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The pool and spa not available tennis court outdated pelican feeding not available The feature hotel as above ,made me choose this hotel ,are unavailable
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike. The bed was extremely comfortable.
Stayed 3 nights in Oct 2022

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, excellent restaurant, lovely views
Stayed 2 nights in Jun 2022

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with this property, quite location nestled well with nature. We found it central to day trips to the many island attractions. Restaurant staff were great and friendly. Recommended
Stayed 4 nights in Apr 2022
Response from Simon James on 3 May 2022
Dear Peter, Thank you for your kind review. It great to read you enjoyed your stay with us and hope to see you again. Kind Regards Simon James General Manager

8/10 Good

Christopher, Osborne Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in both the reception and dining area. Room was good although the bathroom door wouldn’t latch and the fridge wasn’t on when we arrived.
Stayed 2 nights in Apr 2022
Response from Simon James on 3 May 2022
Dear Christopher, Thank you for your review after your recent stay with use. We pride ourselves on our level of customer service so its great to read that you found our team to be friendly. Hope to see you again if you return to Kangaroo Island. Kind Regards Simon James General Manager

10/10 Excellent

Naoko

Stayed 1 night in Apr 2022

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness, staff & service
The property is looking very tired. Its a 3 star motel with a 4 star price. Staff were friendly and location is good.
Stayed 1 night in Mar 2022
Response from Simon James on 3 May 2022
Dear Janet, Thank you for your constructive feedback after your recent stay with us. Its great to read that enjoyed our location and found our staff to be helpful. The resort is currently under going refurbishment and hope to see you once completed. Kind Regards Simon James General Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style but very comfortable. The staffs were very friendly and helpful. Excellent food as well
Stayed 1 night in Feb 2022

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Good position. Loved the pelican feeding.
Stayed 4 nights in Feb 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had dinner there and very nice
Stayed 1 night in Feb 2022

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Peaceful, great restaurant, good walks along the river
Stayed 4 nights in Jan 2022

10/10 Excellent

Annabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the property across from the American river was pretty. Amazing staff and dinning service throughout my stay with my partner to celebrate our anniversary. Fantastic meals and drinks both at breakfast and particularly dinner. Will definitely miss the staff and dining her, definitely be back again. Thank you so much.
Stayed 3 nights in Jan 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
View, service and dining were excellent.
Stayed 2 nights in Dec 2021
Response from Ian on 16 Dec 2021
Hi Anthony Thank you for your review and we are glad you enjoyed your time with us. We look forward to welcoming you back

8/10 Good

Simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2021

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy
The amenities are very good.
Stayed 1 night in Dec 2021
Response from Ian on 16 Dec 2021
Thank you for your review and we are glad you enjoyed your time with us. We look forward to welcoming you back regards

6/10 Okay

Eunice

Disliked: Cleanliness
Stayed 3 nights in Nov 2021

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet stay
We had a very nice stay. Our room was clean but tired. All the grounds could do with a revamp as well, I know the past 18 months have been tough everywhere so that hasn’t helped. The restaurant was pleasing and the food was excellent.
Stayed 3 nights in Nov 2021
Response from Ian on 17 Nov 2021
Hi Robyn Thanks for your review and we are glad that you generally enjoyed your stay with us. We look forward to welcoming you back the next time you venture down this way

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, friendly and helpful staff, comfortable and clean room
Stayed 2 nights in Jun 2021
Response from Ian on 1 Jul 2021
Thank you for your review, we are glad that you enjoyed your stay