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Reviews of Rixos Almaty Hotel

5 out of 5
Rixos Almaty Hotel
506/99 Seifullina Ave, Almaty

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 146 reviews" "
Rating 8 - Good. 41 out of 146 reviews" "
Rating 6 - Okay. 15 out of 146 reviews" "
Rating 4 - Poor. 3 out of 146 reviews" "
Rating 2 - Terrible. 2 out of 146 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.
Stayed 4 nights in Feb 2024
Response from Lebedeva Marina on 26 Feb 2024
Dear Mr. Eric,Thank you so much for your wonderful review of our hotel! We are thrilled to hear that you had a pleasent experience and appreciate you taking the time to share your thoughts with others. Your feedback is invaluable to us, and we look forward to welcoming you back in the future!Sincerely,Guest relations managerLebedeva Marina

10/10 Excellent

Vincenzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very convenient location, will definitely stay there again
Stayed 2 nights in Sep 2023
Response from Lebedeva Marina on 2 Oct 2023
Dear Mr. Vincenzo,thanks so much for the highest rating received and leaving such nice comments. We appreciate you choosing the Rixos Almaty and we are happy that you loved offered facilities.It was a pleasure hosting you and we look forward to welcoming you back again.Kind regards,Guest Relations Manager

2/10 Terrible

Harry

Business traveller
Disliked: Cleanliness, room comfort
Severe food poisoning from breakfast
I got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this
Stayed 3 nights in Sep 2023
Response from Lebedeva Marina on 26 Oct 2023
Dear Mr. Harry,Thank you for being our guest and for taking the time to share your feedback. We appreciate your comments, as they allow us to progress our service. We are sad that you got poisoning and we wish you good health. All the food in our hotel is checked every day, sausages and chicken are served in a special dish that constantly maintains hot temperatureWe hope to have a chance one day in the future to change your impression of the hotel to a more positive one. Best Regards, Guest Relations Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.
Stayed 2 nights in Sep 2023
Response from Lebedeva Marina on 26 Oct 2023
Dear Mr. Anthony, We would like to express our gratitude for your choice of Rixos Almaty Hotel. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in Rixos Almaty again Best Regards, Guest Relations Manager

6/10 Okay

RITCHIE, Daly City

Disliked: Cleanliness
This hotel is 5 stars in name only. The hard product and service are 3 stars at best. While the lobby is opulent, the standard rooms are dated and in dire need of a remodel. The room assigned to me had stained carpets. The mattress was too firm, and the top bed sheet had small holes on it. Upon arrival at 4:00AM, no one from the bell desk staff offered to assist me with my luggage even though there were several of them just milling around by the entrance. If you order room service, you had to pay for your items at the time of delivery (no room charge!). On a positive note, my orders were delivered to me exactly within 30 minutes as promised. The friendliness and professionalism of the staff were inconsistent. Some were outstanding and others did not want to be bothered.
Stayed 5 nights in Aug 2023
Response from Lebedeva Marina on 26 Oct 2023
Dear RITCHIE,Thank you for being our guest and for taking the time to share your feedback. We appreciate your comments, as they allow us to progress our service.  We are sad to realize that the holiday experience overall did not meet your expectations in full. I have sent your comments to necessary departments. We hope to have a chance one day in the future to change your impression of the hotel to a more positive one. Best Regards, Guest Relations Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment
Stayed 1 night in Jul 2023

10/10 Excellent

Alper

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023

8/10 Good

Nataliya, Moscow

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms require renovation but overall it’s a good option in a comfortable location
Stayed 5 nights in Feb 2023
Response from Rixos Almaty on 17 Feb 2023
Dear Ms.Nataliya, Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Yours sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel

10/10 Excellent

Bashir

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good
Response from Rixos Almaty on 17 Feb 2023
Dear Mr.Bashir, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel

10/10 Excellent

Neelesh, Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Neelesh, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

6/10 Okay

Gilad, Mazkeret batya

10/10 Excellent

Patrick

Stayed 1 night in Dec 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Patrick, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations Manager Rixos Almaty Hotel

2/10 Terrible

Lance

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible Stay
I’ve stayed many times at the Rixos and this was by far the worst stay. I’ll start with the positive which was the Spa. The negatives 5 emails and 2 phone calls to arrange airport pickup. Arrived at 18.00 to be told the room was not ready. Ordered room service. After 90 minutes it didn’t arrive so I cancelled. No towels left after housekeeping. Had to go and find the housekeeping staff to get staff. Requested hotel car to the airport only to be told they had none available and offered no alternative. For a 5 star hotel this is completely unacceptable.
Stayed 5 nights in Dec 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Lance, Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos Almaty Hotel in the near future. Yours sincerely, Aida YedilovaGuest Relations Manager Rixos Almaty Hotel

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unaccommodating
I arrived very early, due to early flights. They weren't at all accommodating. I tried to explain that I spent 30+ hours in airplanes and airports, and needed rest very badly. They said they had room available but couldn't let me check in until the official check in time. I get it when they are fully booked, but that wasn't the case. If you're in the hospitality business, it's often appreciated by customers when the hotel is more welcoming and accommodating, especially a highly-rated hotel. I spent 5 hours in the lobby, waiting. Unacceptable!! I travel a lot, and in most cases when my flights arrive early, hotels don't make me wait and feed me their "policy" excuse. They just accommodate. I didn't get a warm welcome at Rixos.
Stayed 6 nights in Dec 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos Almaty Hotel in the near future. Yours sincerely, Aida Yedilova Guest Relations Manager Rixos Almaty Hotel

10/10 Excellent

Andrew

Stayed 5 nights in Nov 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Andrew, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations Manager Rixos Almaty Hotel

8/10 Good

richard, zion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very secure. The pool area was really nice. There was an annoying computer Ordered room service several times and it was also really good. Taxis in and out of the property was very easy.
Stayed 13 nights in Oct 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Richard, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida Yedilova Guest Relations Manager Rixos Almaty Hotel

6/10 Okay

Diyar

Stayed 4 nights in Aug 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Diyar, Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos Almaty Hotel in the near future. Yours sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

Rhys

Stayed 3 nights in Jun 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Rhys, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Ms.Asel, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

ZHANAT

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Very clean and nice inside. Didn't like the staff at the reception at check-in.
Stayed 2 nights in May 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Zhanat, Allow me to thank you for choosing the Rixos Almaty Hotel during your recent stay in Almaty. Please allow me to extend my sincere apologies for the inconvenience you had to face on your stay, caused by quality of service. We will once again conduct trainings for the staff on all your comments. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel. Kind regards, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

6/10 Okay

Arman

Liked: Cleanliness, amenities
The property was alright, lobby was fantastic, coffee and water are extremely expensive. Cigar lounge was nice. Breakfast was not good example: watery scrambled eggs.
Stayed 3 nights in Apr 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Arman, Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos Almaty Hotel in the near future. Yours sincerely, Aida Yedilova Guest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Sisavanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easily walk to restaurants and parks. Staff is very friendly and helpful.
Stayed 10 nights in Mar 2022
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Sisavanh, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Saied Sokhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and nice room.
Hotel was great, just that room temperature controller didn’t worked and although told them several times they didn’t arranged.
Stayed 1 night in Nov 2021
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Saied Sokhail, Allow me to thank you for choosing the Rixos Almaty Hotel during your recent stay in Almaty. Please allow me to extend my sincere apologies for the inconvenience you had to face on your stay, caused by quality of service. We will once again conduct trainings for the staff on all your comments. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel . Kind regards, Aida yedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

Ryan

Liked: Cleanliness, room comfort
A nice stay. Slightly dated but overall comfortable.
Stayed 2 nights in Oct 2021
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Rayan, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Almaty and the staff are amazing. Highly recommend. It’s close to many shops , beautiful parks and restaurants. Everything was in walking distance for us. This was our second visit in two months…we loved it so much!
Stayed 2 nights in Jun 2021
Response from Guest Relations Department on 30 Jun 2021
Dear Guest, Warm greeting from Rixos Almaty! Thank you for choosing our hotel for your stay and sharing your experience with us and other travelers. We are happy to know that you enjoyed central location. We are looking forward to welcome you whenever your travels bring you back to Almaty! Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 7 nights in May 2021
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Lance, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida yedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2021
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Lance, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to the Rixos Almaty for several years now. While it continues to be a great oasis in the middle of the city, it is beginning to feel a bit worn. While the reservation system also indicated we would receive a SPA credit, the hotel does not offer such. The reservation system also indicated you could check-in as early as 6:00am -- which the hotel will separately confirm is possible but at much added cost. In summary, the reservation system is misleading. It may also be due to the COVID situation and that hotel restaurants (other than the Lobby bar) are closed, but the quality and variety of food for room service is limited and of so-so quality for a hotel of this level. In general, a good stay still and we will return, but a different experience from before.
Stayed 2 nights in Dec 2020
Response from Anel on 14 Jan 2021
Dear Mrs/Mr, Thank you very much for taking time to review your stay and for sharing your feedback with us and your constructive comment. We are looking forward to welcome you back to our Hotel in the near future. Best Regards, Guest Relations Department

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy hotel with luxurous interiors. Breakfast is good, some Kazakh dishes and specialities are available. The room is spacy and comfortable. SPA zone was very pleasant and quite big, The only thing is the water temperature in the pool which might be higher. Reasonable choice for business travellers.
Stayed 2 nights in Feb 2020
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Pavel, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest RelationsRixos Almaty Hotel

10/10 Excellent

Elena

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Ms. Elena, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida Yedilova Guest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and very friendly staff. They made my first visit to Almaty wonderful!
Stayed 3 nights in Oct 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Andrea, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Aida Yedilova on 12 Jan 2023
Dear T, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations Manager Rixos Almaty Hotel

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com sold me hotel with spa coupon, in the Hotel they have no idea for that and i pay full.
Stayed 4 nights in Apr 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Jose, Allow me to thank you for choosing the Rixos Almaty Hotel during your recent stay in Almaty. Please allow me to extend my sincere apologies for the inconvenience you had to face on your stay. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel . Kind regards, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to city centre, helpful guest services, large spacious rooms
Stayed 3 nights in Feb 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing stay, not a 5* hotel anymore
Disappointing! First off, when you pay $250+ per night, you'd expect a normal mattress to sleep on. Mine was curved/concave on one side but flat on the other, leading to a not-so-pleasant sleep. This was the case in two different rooms, so I didn't expect any better by changing a third time. Food is good but rather overpriced. Lastly, most disappointingly, I checked out in the morning to go snowboarding, after which I wanted to use their sauna and fitness facilities (while waiting for my evening flight) but their rule is after you check out, you cannot use their facilities any more unless you pay ~$50 USD. After paying close to $800 USD for three nights, this is a bit ridiculous. Every other top hotel usually let's their guests use their facilities on the day of their check out if they have to wait for a flight. Overall disappointed in these three aspects, wouldn't return unless they replace their mattresses and allow guests to use their facilities on check out day without an extra fee.
Stayed 3 nights in Feb 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Christopher, Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos Almaty Hotel in the near future. Yours sincerely,Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American traveller to Almaty
Stayed here for a business trip. The breakfasts in the morning were excellent. The hotel is lovely and in a safe and well-located area.
Stayed 4 nights in Jan 2019
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations Manager Rixos Almaty Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, but few things could improve
Great hotel, luxurious inside, good service except for check out with Aktoty (quite rude staff actually). Nice amenities like the pool and gym. Main issue: mattress in room very old and not comfortable for such a luxury hotel. Expected better.
Stayed 2 nights in Oct 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Allow me to thank you for choosing the Rixos Almaty Hotel during your recent stay in Almaty. Please allow me to extend my sincere apologies for the inconvenience you had to face on your stay, caused by quality of service. We will once again conduct trainings for the staff on all your comments. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel. Kind regards, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Rick

Very comfy, super staff, great breakfast.
Stayed 4 nights in Aug 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Rick, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations Manager Rixos Almaty Hotel

10/10 Excellent

Verified traveller

very good
very good
Stayed 1 night in Sep 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

Daniyar, bomonti

Liked: Cleanliness, room comfort
Front desk is operating in slow mode
Stayed 2 nights in Aug 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Daniyar, Allow me to thank you for choosing the Rixos Almaty Hotel during your recent stay in Almaty. Please allow me to extend my sincere apologies for the inconvenience you had to face on your stay, caused by quality of service. We will once again conduct trainings for the staff on all your comments. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel . Kind regards, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room was spacious and immaculate. The hotel staff were very friendly and helpful. Breakfast had a wide variety of hot and cold options for all dietary requirements. We used the pool and SPA on several occasions and the service was impeccable. We were lucky to stay in the hotel on a Sunday, so was able to partake in the 12-4 Sunday Brunch, which was amazing value, Marzhan was a great help in the restaurant. Car parking is free and the WiFi was high speed. I would definitely recommend this hotel.
Stayed 3 nights in Aug 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Mr. Craig, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi. That was a problem with the payment. My payment did not get when I arrived to the hotel, but despite this I was moved in the room.
Stayed 1 night in Jun 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Orbitz, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend visit
Great spa, great breakfast. Great location for walking to the hard rock restaurant.. Elevators will arrive and let you wait..room temperature can be tricky but the outside door could be left cracked open on the sixth floor. Room cleaning was good but did not respond to door tag and turn down service was late in the evening so my guess is the need more stafff there.. everyone was nice..building looked in great condition but the bathroom had a moldy smell a couple of times ,maybe from the tub jets or the drain.. taxi shuttle service from the hotel is about three times more than the local rate. Taxi to airport was 4,000 local but hotel was asking 23,000 or more. Taxi to local site was 2k local currency yet city taxi was only 400.. so with a 320 to one exchange it is still a good rate.. I liked the pool and the great spa service..
Response from Aida Yedilova on 12 Jan 2023
Dear Guest, Allow me to thank you for choosing the Rixos Almaty Hotel during your recent stay in Almaty. Please allow me to extend my sincere apologies for the inconvenience you had to face on your stay, caused by quality of service. We will once again conduct trainings for the staff on all your comments. Looking forward to welcoming you back in the nearest future in Rixos Almaty Hotel . Kind regards, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Aida Yedilova on 12 Jan 2023
Dear Mr.Andrew, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive ratings. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Aida YedilovaGuest Relations ManagerRixos Almaty Hotel