Room, 1 King Bed, Non Smoking, Jetted Tub

Reviews of Comfort Inn Lehigh Valley West - Allentown

2.5 out of 5
Comfort Inn Lehigh Valley West - Allentown
7625 Imperial Way, Allentown, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wondeful!
Stayed 1 night in Mar 2024
Response from Lisa N. Hyding on 25 Mar 2024
Thank you for taking the time to write a review of our property. Both positive and negative assist us in making your stay with us wonderful. I appreciate your feedback and if you have any questions please feel free to let us know.

10/10 Excellent

jose r.

Liked: Cleanliness, amenities, property conditions & facilities
Very easy access
Stayed 1 night in Feb 2024
Response from Lisa on 14 Mar 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay is always a pleasure.
Response from Lisa on 14 Mar 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

jose r.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, big parking lot, staff very friendly.
Stayed 1 night in Feb 2024
Response from Lisa on 14 Mar 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It could have been cleaner. It was very run down No way it deserves the high rating on here
Stayed 2 nights in Feb 2024
Response from Lisa on 14 Mar 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and professional and accommodating. They are everything a hotel should stand for.
Stayed 3 nights in Feb 2024
Response from Lisa on 14 Mar 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The Comfort Inn Lehigh West was clean with friendly staff; no frills, reasonable for the price range.
Stayed 1 night in Feb 2024
Response from Lisa on 14 Mar 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

jose r.

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lisa on 31 Jan 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

4/10 Poor

Crane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom especially poor, wallpaper peeling off, drain in tub does not close, no toilet paper dispenser
Stayed 1 night in Jan 2024
Response from Lisa on 31 Jan 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

jose r.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa on 31 Jan 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, friendly staff, very good breakfast. Will definitely stay again.
Stayed 1 night in Jan 2024
Response from Lisa on 31 Jan 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa on 31 Jan 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Guido

Stayed 1 night in Dec 2023
Response from Lisa on 31 Jan 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay , just overnight on our way to visit family .
Stayed 1 night in Dec 2023
Response from Lisa on 31 Jan 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great value! Rooms are just fine, nice and quiet. Breakfast was very good and the bar had the game on with cheap bottled beer.
Stayed 1 night in Dec 2023
Response from Kayla on 11 Dec 2023
Thank You!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good wish the lighting in the bathroom for doing makeup was a brighter... everything else was good 👍
Stayed 3 nights in Dec 2023
Response from Michael on 11 Dec 2023
Thank You!

6/10 Okay

darren

Travelled with partner
Liked: Cleanliness
Response from Lisa on 14 Mar 2024
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

Nathaniel, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of good dining options in the area.
Stayed 7 nights in Nov 2023
Response from Michael on 11 Dec 2023
Thank you!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Deal
I enjoy staying here. I have stayed here mulitple times and the people are very friendly. It is a great deal and quiet.
Stayed 2 nights in Nov 2023
Response from Michael on 11 Dec 2023
Thank You!

6/10 Okay

Randal

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael on 11 Dec 2023
We apologize for not fully meeting your expectations. We hope that you will consider us again in the future for your accommodations. Thank you for your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over
Good, clean room. Plenty of pillows and a nice TV. Easy to find from highway.
Stayed 1 night in Nov 2023
Response from Michael on 11 Dec 2023
Thank you!

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean and easy off and on to the highway.
Stayed 1 night in Nov 2023
Response from Michael on 11 Dec 2023
Thank You!

10/10 Excellent

Victor

Liked: Staff & service, amenities
Outside of building looks good. Wallpaper in lobby area very worn and in need of replacement. Wallpaper at elevator on 4th floor badly torn
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 30 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and inexpensive
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 30 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When it comes to breakfast t his is the best ever. The lady in charge keeps everything hot and fresh. The variety is amazing. They even had hash browns. Everyone friendly znd efficient. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Lisa N. Hyding on 24 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Stayed 1 night in Nov 2023
Response from Michael on 20 Nov 2023
Thank you!

10/10 Excellent

Charmain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 24 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

Timothy

Stayed 2 nights in Nov 2023
Response from Michael on 11 Dec 2023
Thank You!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recommendation
Booking experience & check in easy, friendly and professional staff who remembered us from earlier stay. Very clean, room comfortable. Great breakfast and nice lounge with comfortable bar.Enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Lisa N, Hyding on 18 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not staying again, mislead
Old and out dated. Reviews showed 10/10 or 8/10 which led me to book this, but I would rate it 4/10. Breakfast was good, WiFi fair. Stains on furniture, dirty floors, structure needs work
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 20 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
My mom is sick with cancer and we had to stay a couple of extra days. The staff went above and beyond to make sure I could take care of her with little stress. The room was comfortable. I pray if anyone else gets placed in my position they stay here.
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 20 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Clean and quiet room. Breakfast is wonderful.
Stayed 2 nights in Nov 2023
Response from Lisa N. Hyding on 18 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Showing its age, but decent value.
Breakfast was good -variety & quality. Room had a shabby upholstered chair and arm on desk chair was loose. Maybe room wasn't top notch because we had a dog and they assigned us a "pet room". Lobby furniture was also a bit thread bare. Good value wrt pet charge. Nearby hotels charged as much for the pet as they did for the room.
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 18 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

John

Travelled with partner
Liked: Property conditions & facilities
Nice area and vlean
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 18 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael on 14 Nov 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lehigh Valley West. We hope to see you again soon. Sincerely, Michael HendersonFront Desk ManagerComfort Inn Lehigh Valley West6103910344

10/10 Excellent

Susan R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Nov 2023
Response from Lisa N. Hyding on 7 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Kay

Travelled with pets
Liked: Cleanliness, staff & service
Bathroom renovations a bit shabby. Towel rack fell off in my hands. Can see where another one was reattached to the wall. Hotel in a convenient location off the Hwy, with easy parking and close to grocery store and gas. Quiet and safe and pet friendly!
Stayed 1 night in Nov 2023
Response from Lisa N. Hyding on 6 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa on 2 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

4/10 Poor

Zach

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Michael H on 30 Oct 2023
We thank you for taking the time to complete the survey and provide feedback. We apologize for not meeting your standards and do strive to improve in any areas that we can. We hope that you will once again consider our family for accommodating your travel needs if you are ever in the area again.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa on 2 Nov 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa N. Hyding on 23 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 2 nights in Oct 2023
Response from Lisa N. Hyding on 23 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

Randy

Liked: Staff & service
The staff was a pleasure to interact with,
Stayed 1 night in Oct 2023
Response from Lisa N. Hyding on 23 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lisa N. Hyding on 18 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Susan you

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allentown hotel positive review!!!
Extremely clean inside our room and throughout the building. A very nice breakfast was served with a lot of variety of food and drinks including different juices, coffee, tea, hot chocolate, milk, etc. It was nice to have a bar/lounge right in the building. I would definitely recommend and we will stay there again when in the area. Also I would like to note that all of the staff were very friendly and helpful .
Stayed 2 nights in Oct 2023
Response from Lisa N. Hyding on 17 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

8/10 Good

Harriet S

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa N. Hyding on 18 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa N. Hyding on 16 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

asim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa N. Hyding on 12 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa N. Hyding on 12 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We wanted a decent hotel for our stay to go to Hershey Park. This hotel delivered and then some. There is nothing bad to say. It was clean and in good repair. It was quiet when I went to sleep. The staff was nice and quite competent. This is a great place to stay.
Stayed 1 night in Sep 2023
Response from Lisa N. Hyding on 9 Oct 2023
Thank you for taking the time to write a review of your stay with us. We appreciate all of the feedback we receive. Both positive and negative assist us in making your stays with us better! We hope to see you again when your travels bring you through the area with us.