Reception
Check availability

Reviews of Stay at Alice Springs Hotel

3.5 out of 5
Stay at Alice Springs Hotel
11 Leichardt Tce, Alice Springs, NT

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 184 reviews" "
Rating 8 - Good. 70 out of 184 reviews" "
Rating 6 - Okay. 34 out of 184 reviews" "
Rating 4 - Poor. 20 out of 184 reviews" "
Rating 2 - Terrible. 13 out of 184 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very basic accommodation. Rooms are dated and in terrible condition (eg tiles have separated from adjoining grout). Some lights don’t work, others flicker all night even when switched off. No bed heads so the bed mattress rolls every time you try to get in. Would not stay here again.
Stayed 1 night in May 2024
Response from Priscilla on 23 May 2024
Dear Michelle,Thank you for your review and for sharing this information with us. We are deeply sorry you had all those issues in your room. Please be aware this has been addressed and a maintenance job has been logged for this room.We apologies once again and hope you give another chance in the future.

8/10 Good

ta, Ottawa

Travelled with family
Liked: Amenities
Nice beds even though the room was old. Clean and tidy
Stayed 1 night in May 2024
Response from Priscilla on 23 May 2024
Dear Ta,We are happy to see you enjoyed the cleanliness of our rooms Also, we have successfully started to do some upgrades which are and will be carrying on continuously.Thank you and hope to welcome you back in the future.

10/10 Excellent

Cate

Business traveller
Always good, clean, comfortable and central
Stayed 1 night in Jan 2024

4/10 Poor

Maureen

Liked: Cleanliness
Disliked: Property conditions & facilities
Don’t book this hotel
Tired hotel. No receptionist on arrival and had to wait approximately 15 minutes with no apology when they finally arrived. Lift wasn’t working so had to carry cases up stairs No running cold water. Shower dangerously hot when only using cold water Room wasn’t cleaned and no help could be given to rectify this When booking this room it should be stipulated that some guests are paid for by the government. It was not a nice environment to be in and noisy at night with persons shouting
Stayed 3 nights in Dec 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I had very bad noise issues for both nights.. and whilst management cannot control some issues, they can others. had a resolution in the end with the manager and i appreciated that.. however reception was not manned 24 hours as advertised, if night person goes away from desk the reception number should be patched through to his mobile. It was not.. hopefully this is resolved in the future by management. Good luck
Stayed 2 nights in Oct 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location
Stayed 1 night in Sep 2023

10/10 Excellent

Imogen

Stayed 1 night in Oct 2023

6/10 Okay

Jan

Travelled with family
Liked: Cleanliness, staff & service
Drunk aboriginals abusive language all night damaging their room and knocking on all doors to get into theirs.
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Motel-style accommodation in the CBD
This hotel feels more like a motel. You access the rooms via external corridors and the windows open onto the corridors. The location is great--right on the Todd Mall. The room itself was comfortable, with plenty of space to place my stuff. I was not pleased with breakfast. It included a limited selection of hot items and juice, tea of coffee. There was no fruit, cereal, or breads. I had a better breakfast by going two blocks to Woolies!
Stayed 5 nights in Oct 2023

8/10 Good

Joanne

Stayed 1 night in Oct 2023

8/10 Good

VELMA, WALLINGFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff was friendly, helpful, efficient. They make guests feel welcome and valued.
Stayed 1 night in Sep 2023

6/10 Okay

Maddi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was comfy & staff were friendly. The place itself needs some tlc and updating. The shower head in our room kept falling off. Our room also had a slight smell. Overpriced for what it was.

6/10 Okay

Rachael

Liked: Cleanliness
Pretty old and worn. Some pf the fixtures and fittings need a refresh. Door on my Deluxe room was stiff, cupboard doors on wardrobe came off the track and would not open and close. Dual access to the room was a little unnerving as it was unlocked before I entered. Two saving graces were the shower, it was bloody amazing, and the comfortable bed. Not far to a Woolies and other places to town. A bit overpriced for the quality of room.
Stayed 3 nights in Sep 2023

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fire alarm went off before 6 because someone didn’t close the bathroom door as they showered. Took almost 20mins to be told what was happening. My evacuation plan had been removed from the door. Surely something can be done to avoid this problem?!
Stayed 1 night in Sep 2023

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Great location, clean and comfortable The fridge wasn’t working but staff arranged it’s repair quickly. The water pressure in the bathroom was poor and one of the main gates was broken so night time security was compromised Pool was in shade and very little vegetation in garden But overall good value
Stayed 3 nights in Aug 2023

4/10 Poor

Chris

Travelled with family
Disliked: Amenities, property conditions & facilities
Whilst the reception area is nice, the room we had was not. The toilet seat was cracked and there was an obnoxious smell-like too much carpet powder cleanser. It is dingy and in need of an up date. The carpet around the elevator-which was dirty-was filthy. It was late when we arrived and I did not feel like going back down stairs to reception to complain. The information about where to go for breakfast was out of date and incorrect. The shop, Bella Alice did not open until 5:30pm. The reception staff were helpful.
Stayed 1 night in Aug 2023

4/10 Poor

Christina

Business traveller
Disliked: Cleanliness, property conditions & facilities
Tired property.
Stayed 1 night in Aug 2023

10/10 Excellent

Alice

Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The hotel was close to the Main Street and many shopping and eating opportunities.
Stayed 1 night in Aug 2023

8/10 Good

Graham, BUDERIM

Liked: Staff & service
Room was nice
Stayed 3 nights in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Clean convenient helpful staff parking quietgood value for price
Stayed 3 nights in Jul 2023

6/10 Okay

Sela

Close to shopping centre Great service
Stayed 2 nights in Jul 2023

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service
Friendly customer service. Appreciate the security guard for his work keeping the area safe.
Stayed 3 nights in Jul 2023

8/10 Good

Rachael

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean & very comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very bad smell in one of our 2 rooms. Floor was dirty in the bathroom.
Stayed 2 nights in Jun 2023

4/10 Poor

Craig

Stayed 1 night in Jun 2023

8/10 Good

CHENQI

Stayed 3 nights in May 2023

10/10 Excellent

Neil

Stayed 1 night in May 2023

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very comfortable stay in beautiful Alice Springs.
Stayed 6 nights in Apr 2023

10/10 Excellent

Jan

Stayed 1 night in Apr 2023

2/10 Terrible

Tom

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place - needs complete overhaul
Stayed 2 nights in Apr 2023

8/10 Good

Joni

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
does not look at all like the photo. the place is very run down and the area is sadly very depressed
Stayed 1 night in Apr 2023

10/10 Excellent

Sandra

Stayed 1 night in Apr 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated with a good choice of dining very close by. Other shops, galleries and town attractions were all within 5-10 minutes walk. Staff were pleasant and helpful.
Stayed 7 nights in Apr 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Karen

Stayed 1 night in Mar 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure undercover parking
Stayed 1 night in Jan 2023

6/10 Okay

Won, Wakerley

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Sara

Liked: Cleanliness, staff & service
After changing from a room on the second floor due to noise i was kindly moved to another on the 4th. This room was so quiet and lovely. I will return knowing which room to request.The staff were most helpful and friendly. The area is brilliant with rear access to a lovely Italian restaurant and the shops. Reasonably priced. I enjoyed my stay.
Stayed 3 nights in Oct 2022

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near shops, galleries and city trails. Room was clean.
Stayed 1 night in Oct 2022

8/10 Good

Kedar

Stayed 1 night in Sep 2022

6/10 Okay

Genelle

Stayed 1 night in Sep 2022

2/10 Terrible

Andrew, Parap

Disliked: Cleanliness, amenities, property conditions & facilities
Property has been neglected maintenance wise.
Stayed 1 night in Sep 2022

10/10 Excellent

Tony

Travelled with family
Some issues with inexperienced staff
Stayed 1 night in Sep 2022

4/10 Poor

Chris

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was big but lights didn’t all work. Shower wonderful but no microwave. Furnishings dated ….. expected more for the price. $260 got us a very flash room at Novotel at Brisbane airport ….. would have been happy to pay $150. Lift buttons were a bit confusing
Stayed 2 nights in Sep 2022

8/10 Good

Fung Cheung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022