"While there were many positive aspects of our stay, several service issues fell below the standard expected of a 5-star hotel, which made our overall disappointing.
On arrival, we received a warm welcome, a buggy transfer to our room, and the room itself was excellent-spacious, bright & comfortable. However, we were informed a safe would be installed in our room, and despite multiple reminders over 2 days, this never happened.
The main issue throughout our stay was the buggy service. On several occasions, we waited 30+ minutes after requesting transport, requiring multiple follow-ups before a buggy arrived. This was particularly frustrating when attending a wedding, as despite arranging transport in advance, no buggy arrived and we were forced to walk to the lobby while our taxi waited.
The staff were consistently friendly, polite, and clearly doing their best. Unfortunately, it felt as though the buggy service was under-resourced for the size of the resort.
Our final impression was also disappointing. Checkout involved a lengthy queue, largely due to early check-ins being processed, and when we eventually reached the desk there was no enquiry about our stay or farewell.
That said, there were highlights. The staff's attitude was excellent, the room was beautiful, and the breakfast was outstanding.
I hope the hotel reviews its buggy operations, as improving this area would significantly enhance the guest experience and better reflect the quality expected of a 5-star property."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
