3 outdoor pools, pool loungers
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Reviews of Ukino Palmeiras Village Family Resort - All Inclusive

4 out of 5
Ukino Palmeiras Village Family Resort - All Inclusive
Quinta das Palmeiras bloco E3-IV, Porches, Lagoa

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 52 reviews" "
Rating 8 - Good. 23 out of 52 reviews" "
Rating 6 - Okay. 8 out of 52 reviews" "
Rating 4 - Poor. 1 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shanice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10 food variety was great, staff friendly, very clean , well managed, a lot for adults and kids to do. 5 min walk to beach. Only issue rooms were warm and air con didn’t work.
Stayed 5 nights in May 2024
Response from Guest Relation - Filipa Dias on 23 May 2024
Dear Shanice,We appreciate you sending us your comments about your stay with us, as the opinion of our customers is very important to us. Regarding the air condicioned, we will transmit your comments to the respective department managers. Looking forward to welcoming you in the future.Sincerely, Filipa Dias

8/10 Good

Katharina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

JEREMY

Stayed 13 nights in Jul 2023

10/10 Excellent

robert F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2023
Response from Guest Service / Inês Vicente on 15 Oct 2023
Dear Guest Robert, Thank you for your time and review.Looking forward to welcoming you in the future.Kind regards,Inês Vicente

6/10 Okay

Konstantin

Travelled with family
Liked: Cleanliness
Beaches!! Beaches are the best around the area. I wish I could stay longer, but I couldn't because of mattresses and food. Mattresses are the Nightmare, I came back home with backpain. Food seems made of high quality products, but it is not tasty at all plus it cause heartburn. Maybe something has to be done with chef.
Stayed 7 nights in Oct 2022

8/10 Good

Shlinda Yalonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 5 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s facilities were nice and clean and the personnel continually were cleaning the common areas, where it was obligatory (fortunately!) the use of masks. They all were nice, corteous and always willing to help. To avoid any potential infections, at the restaurant, one can’t serve his own food, this is done by the personnel of the restaurant and the use of masks is, theoretically obligatory, but we did spot a couple of people wearing nothing. For the restaurant, there were shifts but even though, sometimes we had to wait to be able to reduce the amount of people standing in line to get to the buffet. The food served in the buffet was tasty, but unfortunately there is no variety, so all meals are pretty much the same everyday. The children’s area looked nice, we only passed it by it, because it was not only full, but nobody was observing any distancing upon waiting to use the zipline or the slides. We had a couple of small issues, which we were not very happy with: in our room we were given a tiny soap bar, which after two days was over, and no replenishment was done at all, we had to use the soap we brought. Also, nobody explains that if you’d like towels for the pool, you need to give a 10euro deposit per towel or that you have to pay a deposit to get the control remote of the tv in the room. In summary, it was a very good stay and a recommendable place to have vacation even in these crazy times
Stayed 5 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms kept immaculately clean. Four pools including for children
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the beach - huge pools, love the 24-hour food service and nibbles. Overall a great location and resort. Food was excellent.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Quarto silencioso e limpo mas a casa de banho cheirava um bocadinho mal embora como já disse estivesse limpa. Pessoal muito prestável e simpático. Piscinas maravilhosas. Importante salientar que há sopinhas sem sal para bebés muito boas
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked - good food and proximity to beach. Disliked - long queses at reception, key cards had to be constanty revalidated, reception staff unfriendly, hesitant to help, disorganised.
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Best place I’ve stayed!
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely fantastic and there was a wide variety. Plenty to do on the property for kids. The beach is lovely and secluded, and was fairly quiet. Staff are incredibly helpful and friendly. We had an amazing holiday!
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Served bottomless wine in buffet restaurant.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Were there for a 5-day trip. The facilities like the pools, gym, activities for kids and evening shows etc are very well organised. Nice beaches around 3-5 walk. Excellent service by the staff. Would go there again.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito do hotel, dos quartos, das refeições inclusive do outro restaurante que esta aberto fora das horas de refeição. Os animadores são muito simpáticos Lamento não terem piscina interior
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Very often food wasn't warm enough, variety of food wasn't to good either
Stayed 3 nights in Apr 2019

8/10 Good

Brian, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surroundings, well kept. Plenty of places to sit and swim. Food very good, although having to queue when coach parties were brought in didn t go down very well. The different restaurants were not open all week either. The outside dining was an option ,which was lovely. The children’s clubs during the day was a bit hit and miss. On the whole a good holiday.
Stayed 7 nights in Oct 2018

6/10 Okay

Bekah, Dusseldorf, Germany

Liked: Cleanliness, staff & service, room comfort
This was a great holiday spot for our family, especially my 5-year-old boy. He loved the Kid's Club, pool and water slides. It is in a great location with a short walk to amazing beaches. The biggest drawback was the dining selection -- after a few days we were very tired of the same items on the buffet. It would have been nice to have a few more options in the all-inclusive package.
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice hotel. Parking cost and one day visit to hjgh
Overall good but the room cleaness could be better. Packs for French and German people more attractive and less expensive
Stayed 11 nights in Aug 2018

6/10 Okay

A, Algarve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Basic room, rude staff cold food with a limited choice
Stayed 2 nights in Jun 2018

8/10 Good

Major, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice holidays
Enjoyed our family holidays. Nice hotel great location & polite staff.
Stayed 7 nights in Apr 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great complex for families with kids.
First time ever wrote a review. Having stayed at a number of First Choice Holiday Villages all of which have been great we thought we would try a similar type of Hotel from another chain on our first trip to Portugal. 3 days in and already looking at possibly coming back in July time when the weather is better. Great hotel for families. Only criticism so far is the rain which the Hotel can’t help. Lovely little beach aswell

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star ⭐️ fantastic !!
Absolutely fantastic... food, kids slides were definitely five star ! As are the star nothing was too much of a problem. Room spotless and modern.
Stayed 4 nights in Jul 2017

10/10 Excellent

John, South Croydon, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright, modern, comfortable, all-inclusive hotel.
We stayed as a party of 3 in two lateral sea view double rooms. Delightfully, there was no charge for under-occupation. Each room was spacious and well equipped with modern furnishings and tv and a sparklingly clean bathroom. The rooms were attentively serviced with cleaning and towel change each day. A wifi connection was available at 15 euro per week. Speed and reliability proved good. Hotel Reception was warm and helpful, with several languages at the command of staff (certainly Portuguese, English, French, German, Dutch and Spanish - maybe others too) . Food was very varied and of extremely high quality. Several restaurants were not available because our stay was not in high season. This mattered little since two very spacious restaurants were in operation together with a pool side bar and snack facilities - overall, offering a 24 hour service. The ground floor breakfast restaurant (Buffet 1) tended to be noisy and humid, but experience in selecting a table largely overcame this. The Buffet 2 restaurant which we always took for evening dinner was a delight. In every food facility and bar, the service and table clearance was very efficient and staff always helpful, polite and friendly. The pools, poolside and lawned areas were maintained to a high standard and kept scrupulously clean. Loungers were comfortable and very numerous, but well spaced..Shade was sometimes a little hard to find. Overall, the say was virtually faultless. Highly recommended.

8/10 Good

Sheila, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel 300m from a lovely sandy beach.
Suited to young families, with 2 good sized pools and smaller children's pools. 2 well run restaurants with additional snack bar. Staff are very helpful and are constantly tending to duties. I would recommend if you are looking for sun, sea and relaxation. If you are keen on site-seeing then hire a car or go to a larger town/city. The hotel has plenty of activities running throughout the day but this is not always well posted so make sure you ask the staff for details.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Lovely hotel. Very clean restaurants and rooms!! Food was brill something for everyone. Only fault during our stay would be lack of info on arrival. staff were amazing, they did well considering they were waiters/childcare/entertainment all in one day!!

10/10 Excellent

Tim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with good facilities and friendly staff
Enjoyable stay with good food, comfortable rooms and entertainment provided in the hotel. You could either relax and unwind in comfortable surroundings or take part in activities provided.

10/10 Excellent

Annette

Stayed 2 nights in Oct 2023
Response from Guest Service / Inês Vicente on 26 Oct 2023
Dear Annette,Thank you for choosing our Ukino Palmeiras Hotel as your vacation destination.Thank you for your time and evaluation.Looking forward to welcoming you in the future.Kind regards,Inês VicenteGuest Service Manager

2/10 Terrible

Adriana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Corra !
Nunca vi um hotel tão barulhento. Impossível dormir ! Crianças gritando, portas batendo, adultos gritando pelos corredores de madrugada ! A comida muito ruins , ingredientes de baixa qualidade, pratos péssimos, vinhos que deixam a desejar . Os funcionários eram atenciosos, mas só isso. Nosso quarto ficava no andar 1 , péssimo, na reserva constava que haveria um sofá que também não apareceu !
Stayed 1 night in May 2022

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estupendo en general ,no hemos tenido ningún problema ,muy recomendable 😀
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les chambres ainsi que les lieux sont extrêmement propre.
Stayed 3 nights in Jul 2019

6/10 Okay

Enrique, Barcelona

Travelled with partner
Liked: Property conditions & facilities
El establecimiento esta bien, el personal no es muy agradable, en especial la mayoría de los camareros ya que no tenían ni idea de hacer bebidas y encima son bastante bordes.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Piscines trop froides. Pas de serviettes pendant 2 jours. Personnel très accueillant.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Fatima

Liked: Cleanliness
Disliked: Room comfort
A não repetir.
Falta de insonorização tremenda, bebidas muito pobres, garagem (paga) sempre aberta, falta de organização.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout est parfait, le personnel sympathique, l’hôtel Magnifique
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Piet, Leverkusen, DE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is really great and nice. Everywhere nice staff. The beach is just ca. 5 minutes walk away (with a 3 years old child walk speed 🙈). Really like that place and also the hidden beaches. Can recommend this place
Stayed 7 nights in Mar 2019

2/10 Terrible

Sigfrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nedtur.
Bestillte oppholdet i god tid (7 mnd) før avreise for å være sikker på å få det hotellet og beliggenheten vi ville ha. Betalte for havutsikt. To dager før avreise fikk jeg telefon om at pga tekniske problemer var vi var flyttet til et hotell 10 km lenger øst. Vi reiste sammen med venner og ville selvfølgelig bo i samme område som de. Etter mye frem eg tilbake fikk vi et hotell ca 1 km ifra. Det lå nede i et søkk og hadde ikke havutsikt og vi opplevde hotellet som mørkt og innestengt. Maten sto heller ikke til forventningene. Ferien ble absolutt ikke som forventet.
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Ideal para familias
Hotel familiar piscinas infantiles chulas habitaciones amplias. A mejorar los pescados de la plancha del buffet poca variedad y hacerlos al momento
Stayed 8 nights in Aug 2018

8/10 Good

Jaws, Rabat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable pour vacance en famille avec enfant
Hôtel sympa avec activités la journée pour petit et grand Plage à proximité (5 minutes à pied ) Restauration très correct Personnel présent et reactif Animation nocturne à améliorer
Stayed 8 nights in Aug 2018