Outdoor pool, pool umbrellas, pool loungers
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Reviews of Dona Filipa Hotel

5 out of 5
Dona Filipa Hotel
Vale Do Lobo, Algarve, Loulé

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 256 reviews" "
Rating 8 - Good. 74 out of 256 reviews" "
Rating 6 - Okay. 34 out of 256 reviews" "
Rating 4 - Poor. 10 out of 256 reviews" "
Rating 2 - Terrible. 3 out of 256 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philippa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked this hotel, visited out of season (February) so it was quiet, peaceful and with great service and a beautiful setting by the sea/beach. If I was nit picking I’d say that it’s a shame the pool wasn’t warmer and that it was a shame there were no spa facilities on site and included in stay, eg sauna / jacuzzi. Also the tennis courts looked shabby. Most people are here for the golf however which doesn’t disappoint although be aware there is no shuttle bus to the local course (vale do lobo) which is a 5–10 min (walk with golf bag) and the shuttle bus to the other two courses nearby isn’t regular. Most people seem to hire a car so maybe not enough call for it. Finally, out of season the food options locally are limited , an excellent restaurant in the hotel and only one restaurant open within walking distance by the beach.
Stayed 4 nights in Feb 2024
Response from Melani Viegas on 1 Mar 2024
Dear Mrs. Philippa,Thank you for taking the time to share your experience with us.It was a pleasure to serve you and we hope to welcome you back in the near future.Kind regards,Melani ViegasGuest Relations

8/10 Good

Andrew, Redding

Stayed 3 nights in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed our stay at the Dona Filipa Hotel. The staff were extremely helpful particularly the reception staff. The food was excellent and we would be more than happy to return.
Stayed 5 nights in Oct 2023
Response from Melani Viegas on 7 Nov 2023
Dear Mr. Janet,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed our staff and food. We look forward to welcoming you in a near future.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

nicholas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

ALAN

Stayed 1 night in Aug 2023

8/10 Good

Katie Victoria, Wetherby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 4 nights in Aug 2023

10/10 Excellent

David

Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were lucky and had a recently re-furbished room which was excellent. Big room and bathroom. Rest of hotel needs some modernising but llocation and for golf, beach an ideal location. I would recommend this hotel.
Stayed 4 nights in Aug 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Mark,We appreciate your feedback and we are delighted to hear that you recommend our hotel.It brings us immense joy to know that your room and our location were in line with your expectations.Thank you for choosing us, and we can't wait to have you back as our guest.Warm regards,Melani ViegasGuest Relations

8/10 Good

Lucy

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel with easy beach access.
A nice hotel, typically expensive, but understaffed, particularly around the pool and it’s part of the beach, which meant too much rubbish left by sunbeds (beach and pool) and around the pool itself. The pool was oddly warm (heated!), which offered no relief from the heat. The rooms, however, were very nice and well proportioned. The breakfast offering was good, with a chef offering eggs and omelettes made to order. The massage I had at the spa was not good. This hotel is under recent new ownership, and a nominal refurb, and it feels as though service is being reduced to maximise profits. Overall, a nice stay, though, and so convenient for access to the beach.
Stayed 14 nights in Aug 2023
Response from Melani Viegas on 16 Nov 2023
Dear Mr. Lucy,Thank you for sharing your comments about your experience at Dona Filipa Hotel.We are truly glad to know that you had a nice stay with us.Kindly note that your feedback has been delivered to the relevant Head of Departments.We look forward to the pleasure of welcoming you back to Dona Filipa Hotel on your next visit to Algarve.Warm regards,Melani ViegasGuest Relations

10/10 Excellent

Patricia

Stayed 7 nights in Aug 2023

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - everything was of a good standard
Stayed 12 nights in Aug 2023
Response from Melani Viegas on 21 Nov 2023
Dear Mr. James,Thank you for taking the time to review your experience with us.We hope to have the opportunity to welcome you again in a near future.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dona Filipa review
Excellent hotel - nothing was too much trouble and very comfortable. Please sort the floor boarding by the pool area though - very dangerous.
Stayed 5 nights in Aug 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Kenneth,Thank you for your comment on your experience with us.It brings us immense joy to learn that you found our Hotel excellent.Your kind words truly brightened our day, and we are overjoyed that your visit met your expectations.We acknowledge your note on our pool area.It was a pleasure to have you with us, we look forward to welcome you in a near future.Best regards,Melani ViegasGuest Relations

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location,relaxed environment with lots to do.
Stayed 10 nights in Aug 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good check in experience. Friendly and efficient. Restaurant bookings hit and miss with no feed back. Newly refurbished rooms very good. Breakfasts could have done with a wider variety of fruit but breakfast staff very good. Own private beach available and very comfortable as was the pool area. Although the food availability could be improved. Nothing to go with coffee!!! And lack of bar staff Overall we had enjoyable stay Thankyou to the manager
Stayed 2 nights in Aug 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mrs. Angela,Thank you for sharing your feedback following your stay at Dona Filipa Hotel.We are genuinely thrilled to learn that you had a enjoyable experience during your stay with us.It was a pleasure to have you with us and we hope to welcoming you in a near future.Warm regards,Melani ViegasGuest Relations

10/10 Excellent

CHRISTINE

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Service was decent but delivered in a brusque way. I sense the staff are well trained but don’t have any fun and this work only mentally pollutes the culture of what is meant to be a resort ‘holiday/relaxed/fun’ hotel. Rooms decent. Pool area limited but beach overspill helps. Needs a gym.
Stayed 2 nights in Aug 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Paul,Thank you for sharing your feedback following your stay at Dona Filipa Hotel.We acknowledge your note on our staff, pool area and gym. Thank you again for allowing us to reflect on our service delivery in these particular circumstances, and we do hope you will give us the opportunity to welcome you back in the future.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Jason

Liked: Property conditions & facilities, room comfort
Great stay friendly staff. Great location
Stayed 3 nights in Aug 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Jason,We really appreciate you taking the time to write us your comments about your stay.Thank you for choosing us, and we can't wait to have you back as our guest.Warm regards,Melani ViegasGuest Relations

8/10 Good

deborah

Travelled with partner
Liked: Amenities
The entrance and communal areas of the hotel are sumptuous and plush in decor , however, although kept spotlessly clean, the room we had was very tired and old fashioned, and in need of upgrading. It was very spacious though, but disappointing in comparison to the rest of the hotel. Breakfast was excellent and we are dinner there on our first night and it was freshly cooked and delicious. All staff were extremely friendly, courteous and very helpful. They are an asset to the establishment.
Stayed 10 nights in Aug 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mrs. Deborah,Thank you for your comments about your stay.We are immensely grateful for your positive review of our hotel. It is wonderful to hear that you found our breakfast excellent, you had a dinner that was freshly cooked and delicious and our staff was extremely friendly, courteous and very helpful during your stay. We look forward to welcoming you back on your next visit.Thank you for choosing us, and we can't wait to have you back as our guest.Kind regards,Melani ViegasGuest Relations

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is in a fantastic location across the road from the praca & beach. Reception area is very impressive, the restaurant (for breakfast), was great, fantastic food choice. Classic rooms are tired, Premium rooms are spacious. Pool area, definitely in need of repairs & renovation, tennis courts in need of repairs. Debris/litter outside our balcony was never colllected. Be aware that the hotel does allow dogs, very annoying when you have one in the next room which continually barks. Overall fantastic location but definitely not 5 star standard.
Stayed 7 nights in Jul 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mrs. Margaret,Thank you for your review about your stay with us.Your note about some areas is well received as we constantly strive to improve our facilities, and your input helps us focus our efforts where needed.We look forward to welcoming you back on your next visit. If you have any specific suggestions or preferences for your return, please feel free to share them.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Gavin, Walton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very warm and helpful and it's in a great relaxed location.
Stayed 10 nights in Jul 2023

8/10 Good

Heyrick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very good
The staff are brilliant. The hotel is lovely but could do with a little tidying up around the edges, especially the pool which needs a clean as do the tennis courts. Overall a really good stay. The hotel is also in a great spot with lots of activities within walking distance.
Stayed 12 nights in Jul 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Heyrick,Thank you for your comments about your stay.Your note about some areas is well received. We constantly strive to improve our facilities, and your input helps us focus our efforts where needed.Thank you for choosing us, and we can't wait to have you back as our guest.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely,relaxing hotel in a great location.
Stayed 3 nights in Jul 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Martin,We are immensely grateful for your positive review of our hotel. We hope to have the pleasure of welcoming you in a near future.Warm regards,Melani ViegasGuest Relations

8/10 Good

Michelle

Stayed 3 nights in Jul 2023

8/10 Good

Jarett

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, staff, dining. Great access to beach. Would stay here again.
Stayed 3 nights in Jul 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Jarett,We appreciate your feedback and we are delighted to hear that you would stay here again. We are thrilled that you enjoyed our experience with us.Best regards,Melani ViegasGuest Relations

4/10 Poor

Richard

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Stayed 1 night in Jul 2023

10/10 Excellent

Ann

Stayed 7 nights in Jul 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Location is brilliant and they are in the middle of renovations. If you want a good room ask for a refurbished one. It is not a big bustling hotel. Check your bill. We were charged for food for the room next door. The outdoor pool is heated but the deck area is roasting hot to walk on. There are not enough sun beds and the English are up at 6 in the morning putting the towels on, clearing off and coming back after lunch. Not good at all. The hotel has an area on the beach so many had to go there. Would not be my first choice to return to this hotel but overall it was ok. We had a few struggles with problems as the staff would not budge and we found them to be dismissive.
Stayed 7 nights in Jul 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mrs. Karen,Thank you for taking the time to share your feedback regarding your recent stay at our resort.It brings us immense joy to learn that you found our Hotel quite and our location brilliant.We really appreciate your input about certain areas in need of attention, as our aim is always to provide an exceptional experience for all our guests.Thank you for choosing us for your relaxing break, and we look forward to the opportunity to provide you with an even more enjoyable stay.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are fantastic but the hotel is tired and definitely not 5 star, sorry.
Stayed 8 nights in Jun 2023
Response from Melani Viegas on 15 Nov 2023
Dear Mr. Philips,We are extremely grateful for your feedback regarding your stay with us.We are delighted to hear that our staff was according your expectations.Once again thank you for your review and we look forward to having the opportunity of welcoming you back to Dona Filipa Hotel.Kind regards,Melani ViegasGuest Relations

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Nicholas

Stayed 1 night in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium room very good.
Stayed 10 nights in May 2023
Response from Melani Viegas on 9 Jun 2023
Dear Mr. Philips,Thank you for your review. We are very pleased that you enjoyed your room.We are look forward to welcoming you back soon.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

8/10 Good

Michael

Stayed 10 nights in May 2023

10/10 Excellent

Julieann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for a few dats un Vale do Lobo. Good service, comfortable room, nice breakfast great pool.
Stayed 4 nights in Apr 2023
Response from Melani Viegas on 18 May 2023
Dear Mr. Nicola,Thank you for your feedback about your experience at our Hotel and especially for recognizing our service, rooms, breakfast and pool as being one of the highlights of your stay.We hope to have the opportunity to welcome you back at Dona Filipa Hotel in a near future.Kind regards,Melani ViegasGuest Relations

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real quality hotel. Excellent service throughout.
Stayed 3 nights in Apr 2023
Response from Melani Viegas on 18 May 2023
Dear Mrs. Joanne,Your feedback is very much appreciated and we thank you for acknowledging our excellent service. We are pleased to serve you and we look forward to welcoming you back in the near future.Best regards,Melani ViegasGuest Relations

6/10 Okay

june

Travelled with partner
Liked: Cleanliness
The situation of the property was perfect, it was very close to the beach with a collection of restaurants close by. Our suite was very large with a huge bed and pleasant sitting area, very nice bathroom and plenty of wardrobe space with a pleasant view.
Stayed 3 nights in Apr 2023
Response from Melani Viegas on 20 Apr 2023
Dear Mrs. June,Thank you for choosing our Hotel for your holidays in Algarve and for taking the time to write a review. We are thrilled that you were able to enjoy your time spent with us.We look forward to welcoming you back soon.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great place when you get past the reception. Beautiful and close to beach! Great staff, good food and perfect place to enjoy the algavret
Stayed 3 nights in Mar 2023
Response from Melani Viegas on 29 Mar 2023
Dear Guest,Thank you for the top notch to our Hotel.We look forward to welcoming you back in the near future.Kindest regards,Melani ViegasGuest Relations

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
The hotel is excellent. From the rooms to the staff, I couldn’t find fault with any part of our stay.
Stayed 7 nights in Mar 2023
Response from Melani Viegas on 29 Mar 2023
Dear Mr. Philip,We really appreciate your amazing comment "The hotel is excellent" a true inspiration for all of us.It was a truly treat to have you with us.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2023

10/10 Excellent

Hodan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, very clean the hotel is very impressive . 10/10
Stayed 5 nights in Feb 2023
Response from Melani Viegas on 7 Mar 2023
Dear Mr. Hodan,Thank you for taking the time to share your review with us.We are delighted that you truly enjoyed your room and in general our Hotel.It was a huge honor to having you with us.We look forward to your next visit.Kind regards,Melani ViegasGuest Relations

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel

10/10 Excellent

Sheila

Stayed 3 nights in Dec 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Dated hotel
The rooms of the hotel are very dated. The bed were two old spring mattresses pushed together, where half of mine you could feel it has had it’s fair share of usage. The pillows were also very old with hundreds of clumps of fluff balled up inside. They did prepare cribs for us, however the structure of the building is not family friendly, as the elevators only bring you to half levels, and you will need to carry the stroller up and down the stairs - also going to the restaurant and the pool. The gym is also offsite. Doesn’t deserve 5 stars in my honest opinion
Stayed 4 nights in Sep 2022
Response from Melani Viegas on 28 Sept 2022
Dear Guest,Thank you for your feedback of your recent stay with us, we apologize for the shortcomings.To reassure other guests we have traditional rooms (classic rooms) as we have refurbished rooms (premium rooms), the client should always choice the room more suited towards their preferences.As far as the room equipment is concerned, we are always available to exchange it for other equipment to meet the guest needs.We thank you for choosing our property and hope to exceed all expectations on your next say.Kindest regards,Melani ViegasGuest Relations