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Reviews of Red Roof Inn Alexandria, LA

2 out of 5
Red Roof Inn Alexandria, LA
2716 N Macarthur Drive, Alexandria, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 126 reviews" "
Rating 8 - Good. 30 out of 126 reviews" "
Rating 6 - Okay. 10 out of 126 reviews" "
Rating 4 - Poor. 9 out of 126 reviews" "
Rating 2 - Terrible. 5 out of 126 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay on our trip! Nicely renovated!
Stayed 1 night in May 2024
Response from Mark Patel, General Manager on 11 May 2024
Hello Valued Guest! Thank you for providing feedback on your stay. We look forward to your future stay!

10/10 Excellent

Miss Salem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice safe stay
Stayed 2 nights in May 2024
Response from Oshane RediResponse Specialist on 10 May 2024
Dear Salem. Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ALEXANDRIA LA. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Terrible

Katie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place looks scary in itself. We didn’t even go in the doors.
Stayed 2 nights in May 2024
Response from Mark Patel, General Manager on 6 May 2024
Hello Valued Guest,Thank you for your feedback. The property is very safe. Our surveillance system is covering the entire property as pre-cautionary measures. Thank you for choosing Red Roof of Alexandria, La.

8/10 Good

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall , the experience was acceptable.
Stayed 2 nights in Apr 2024
Response from Oshane RediResponse Specialist on 6 May 2024
Dear Clark, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ALEXANDRIA LA. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

Anisha

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
ok
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on 1 May 2024
Thank you Anisha, for taking the time to write a review of your stay at the Red Roof Inn Alexandria, LA. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thank you for choosing Red Roof Inn Alexandria, LA. We hope we have the opportunity to see you again in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite and convenient
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 28 Apr 2024
Hi Andy,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Alexandria, LA with us. It was so rewarding to see that we earned your 5/5 score with our cleanliness and convenience. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Grlain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay $50 refundable deposit on arrival. Expedia did not inform anything about this charge. rooms are good but plain, typical red roof inn
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 27 Apr 2024
Dear Grlain, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ALEXANDRIA LA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that you weren't made aware of the deposit policy of the property. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We apologize for the inconvenience caused. It is great to read that you were pleased with your room. We hope to have the opportunity to make it up to you on your next visit.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a satisfying experience.
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 21 Apr 2024
Dear Clark, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ALEXANDRIA LA. We sincerely appreciate your comments and are happy to hear you had a satisfying experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Warren

Travelled with family
Not the best area for safety.
Stayed 1 night in Apr 2024
Response from Mark Patel, General Manager on 6 May 2024
Hello Valued Guest,Thank you for providing feedback on your stay. Our property is very safe. The safety of our guest and employees is a top priority. We look forward to your future stay. Thank you for choosing Red Roof of Alexandria, La

10/10 Excellent

Carl

Nice place
Stayed 2 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 9 Apr 2024
Hello Carl, Thank you for your review of our property. It's refreshing to know that our Red Roof Inn Alexandria LA was able to meet your expectations and provide you with a good stay. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are soooo comfortable! The heat and AC is great! Not your typical Red Roof Inn. 6 STARS⭐️⭐️⭐️⭐️⭐️⭐️
Stayed 14 nights in Mar 2024
Response from Mark Patel, General Manager on 5 Apr 2024
Hello Mrs. Woods. Red Roof appreciates your feedback. Thank you for choosing Red Roof of Alexandria, La. as your choice of lodging.

4/10 Poor

Theron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk very friendly and helpful
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on 3 Apr 2024
Dear Theron,Thank you for your review following your stay at Red Roof Inn Alexandria, LA. I am thrilled that our very friendly and helpful desk clerk pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Tommy

Travelled with pets
New property very clean room is very well equipped
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 29 Mar 2024
Dear Tommy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ALEXANDRIA LA. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you, especially regarding the cleanliness of the room and newly updated property. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Jessica, Fairview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay at Red Roof Inn at Alexandra Louisiana. The rooms were great size and had a fridge, microwave, and tons of drawer space. We had 3 rooms with 2 queen size beds in each. They were kind enough to put our rooms next to one another.
Stayed 3 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on 26 Mar 2024
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Alexandria LA. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that you loved the amenities provided and the convenience of the location, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,DannielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christopher, Mankato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staff was great.
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 23 Mar 2024
Thank you, Christopher, for telling us about your stay at the Red Roof Inn Alexandria, LA. I am glad to read that you were pleased with our clean hotel and great staff. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Chante

Stayed 1 night in Mar 2024
Response from Mark Patel, General Manager on 5 Apr 2024
Hello Mrs. Woods. Red Roof appreciates your feedback. Thank you for choosing Red Roof of Alexandria, La. as your choice of lodging.

10/10 Excellent

Nixa

Liked: Cleanliness, staff & service, property conditions & facilities
I like that pets are welcome.
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on 16 Mar 2024
Thank you, Nixa, for telling us about your stay at the Red Roof Inn Alexandria, LA. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially Tammy who was very friendly and helpful
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 15 Mar 2024
Dear Lew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ALEXANDRIA LA. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are overwhelmed to read that our staff was very friendly and helpful. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled room.
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 12 Mar 2024
Dear Pam,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ALEXANDRIA LA. It's great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof it's good to know that you were pleased with our newly remodeled room. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Brandi Hardie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The receptionist for night clerk was the ruddest
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 29 Feb 2024
Hi Brandi,Thank you for taking the time to write a review of your stay at the Red Roof Inn Alexandria, LA. Please accept our most sincere apologies for the issue you had with our staff. You indicated that you weren't satisfied with the service you received, note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 Excellent

Lew

Liked: Amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 3 Mar 2024
Hello Lew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALEXANDRIA LA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 22 Mar 2024
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALEXANDRIA LA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Ashley

Business traveller
Liked: Cleanliness, staff & service
Clean, simple, reasonable
I was happy with the cleanness of the room and the updated appearance. It is a little co fusing as when you pull in there is remains of an old hotel up front. The lady that checked me in was very friendly and accommodating. I did have some issues with the door latch not wanting to stay locked. My main complaint was being woke up by housekeeping at 8 am when my do not disturb sign was out and trying the check out the desk attendant couldn't be bothered to stop talking on the phone.
Stayed 2 nights in Jan 2024
Response from Adraine Rediresponse Specialist on 29 Jan 2024
Dear Ashley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ALEXANDRIA LA. It is great to read that you were happy with the cleanliness of the room and the updated appearance. Thank you for reporting the incident regarding the door latch and we apologize for the inconvenience caused by the housekeeping team. I will share this feedback with management.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tianna Rediresponse Specialist on 17 Jan 2024
Hello Jay, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Alexandria, LA and I are saddened to see your 1/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for your buck.
This was a wonderful surprise. I wasn't expecting our room to be so nice at such a great price. The employees were so friendly and helpful. The bed was SO comfortable and the bathroom was very clean. The only thing I would suggest is a rug by the room door. It was raining the night we stayed so the bare floor was very slick, i almost fell. I would most definitely stay again.
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on 11 Jan 2024
Thank you, Sarah, for taking the time to tell us about your experience at the Red Roof Inn Alexandria, LA. The staff and I were happy to see we exceed your expectations, especially regarding our friendly, and helpful employees, the comfort of the bed, cleanliness of the bathroom, along with the other positive features of your stay. However, we deeply regret the negative experiences you encountered with the floor. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Good

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean comfortable room
As usual, the staff was friendly and the room was clean and comfortable. The only problem i found this time was the noise from large trucks in the parking lot. The renovated rooms all seem to be in the front of the hotel near the parking lot and i guess a lot of truck drivers like the hotel. It was never a problem before and it may not be next time.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 10 Jan 2024
Hello Jerry,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ALEXANDRIA LA. I'm so glad we earned your 4/5 score. Hearing how pleased you were once more with the friendly service and cleanliness of our property, was really thrilling. Red Roof appreciate your 4/5 score. I'm sorry to hear that the trucks were really noisy. On your next stay should you have any issue please contact the front desk. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty average
The office ladies were nice. And the room was what you'd expect for a quick stay. Seemed decently clean. Of course the towels are small and the lighting is dim. But the mini fridge and microwave were clean and working. Main complaints would be a lack of weather stripping under the room door (since the door is just goes from your room to outside, not a hallway within a building). And the walls are suuuuper thin. I got to listen in to someone's 2am conversation next door. Remember, walls dont necessarily mean privacy.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 10 Jan 2024
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ALEXANDRIA LA. Receiving your 4/5 score due to the wonderful service we extended, clean and comfortable rooms, and adequate amenities, was thrilling to see. Red Roof does value your business and will take your comment about our walls and weather strip into consideration so that we may improve our quality.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Rooms were very nice and comfortable. The only problem, was the room next door to us had a dog that started barking as soon as we got there and didn't stop even after we were inside. After a long drive, I knew I couldn't stay in that room. The front desk was wonderful and set us up in another room right away.
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on 12 Dec 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Alexandria, LA appreciate your 8/10 score following your stay. I am thrilled that our nice and comfortable room, along with the other highlights pleased you. However, you stated that the barking dogs hindered your experience. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Maria J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 20 Dec 2023
Thank you, Maria, for taking a moment to complete our survey. The staff at the Red Roof Inn Alexandria, LA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older but renovated.
I really wasn't expecting much when I arrived. The reviews were great but 5he price was fairly low. The hotel doesnt look like much from the highway. It's an older two story motel. However, it been gutted and completely renovated (at least in the areas i viewed). My room was clean, updated, and the bed comfortable. The staff was very friendly and helpful. I have to visit Alexandria often and it will be my new choice for a quiet stay
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 22 Nov 2023
Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ALEXANDRIA LA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the newly renovated rooms that were clean and comfortable and the friendliness of our staff here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Phillip

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very n8ce staff!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on 14 Nov 2023
Hello Yogesh, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALEXANDRIA LA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on 12 Nov 2023
Hello Jerry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALEXANDRIA LA and I appreciate your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms were clean and spacious. Front desk staff were terrific. Outside areas are well lit and several security cameras.
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 7 Nov 2023
Dear Rodney, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ALEXANDRIA LA regarding the cleanliness, staff and rooms. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice girl behind the desk
Stayed 1 night in Nov 2023
Response from Mark Patel, General Manager on 10 Nov 2023
Hello, Valued Guest! We appreciate the feedback from your stay. We look forward to your future stay. Travel safely!

8/10 Good

Crisy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older motel that has been refurbished. Totally fine for a 1 night stay. Great price point for a pet friendly stay. Our toilet was running...but we took the lid off and adjusted the float. The floor could have used a mop as my feet were dirty after walking on it.
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on 2 Nov 2023
Dear Crisy, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ALEXANDRIA LA regarding the great price for a pet friendly experience. However, I do apologize for the lack of cleanliness you described, the condition of the toilet you highlighted along with the other issues mentioned. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Thandolwenkosi

Liked: Cleanliness, staff & service
receptionist very nice
Stayed 1 night in Oct 2023
Response from Mark Patel, General Manager on 28 Oct 2023
Hello, Valued Guest! We appreciate the feedback from your stay. Thank you for choosing Red Roof of Alexandria, La. as your choice of lodging. We look forward to your future stay. Travel safely!

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Mark Patel, General Manager on 28 Oct 2023
Hello, Valued Guest! We appreciate the feedback from your stay. Thank you for choosing Red Roof of Alexandria, La. as your choice of lodging. We look forward to your future stay. Travel safely!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mark Patel, General Manager on 25 Oct 2023
Hello, Valued Customer! Thank you for providing feedback on your stay. We look forward to your future stay.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Trish was warm and welcoming when I arrived. The room was clean and comfortable. The shower had excellent pressure and temperature. Everything I hope for in an overnight stop.
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 20 Oct 2023
Hello John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ALEXANDRIA LA. It's thrilling to hear you had a great experience at our clean and comfortable location. We appreciate your comments, especially regarding your highlight of the hospitable service that was extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services Once more, thank you for posting your review. We look forward to having you visit with us again in the future. Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning won’t let u set so room gets hot
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 18 Oct 2023
Hello Edward,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ALEXANDRIA LA. It's great to see you enjoyed your stay, resulting in a 5/5 score. I'm sorry to hear that you had issues operating our AC. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 7 Oct 2023
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Alexandria, LA and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mark Patel, General Manager on 27 Sept 2023
Thank you for providing feedback on your stay! We look forward to your future stay! Travel safely!

4/10 Poor

Tomekia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean. However they have an infestation of crickets. During my 2 night stay , killed more than 20 crickets. Terrible
Stayed 2 nights in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on 22 Sept 2023
Dear Tomekia.Thank you for telling us about your recent visit to RED ROOF INN ALEXANDRIA LA. I was happy to read that our clean room pleased you. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Pricing
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on 18 Sept 2023
Dear Cedric,Thank you for telling us about your recent visit to RED ROOF INN ALEXANDRIA LA. I was happy to read you were fond of our pricing. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my experience but the crickets was a lot lol Will stay again though. Staff was friendly and accommodating.
Stayed 3 nights in Sep 2023
Response from Linton Rediresponse Specialist on 12 Sept 2023
Dear Lisa,Thank you for telling us about your recent visit to the Red Roof Inn Alexandria, LA. I was delighted to read that our friendly staff met your needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Teri

Stayed 1 night in Sep 2023
Response from Mark Patel, General Manager on 12 Sept 2023
Thank you for providing feedback on your stay! We look forward to your future stay! Travel safely!

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated. Walking distance from a late night diner and bar.
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 8 Sept 2023
Hello George, We appreciate your comments regarding your recent stay at the Red Roof Inn Alexandria, LA. We are delighted to read that you enjoyed our recently renovated hotel and it's convenience. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mark Patel, General Manager on 26 Aug 2023
Thank you for providing feedback on your stay. We look forward to your future stay.

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023
Response from Mark Patel, General Manager on 3 Sept 2023
Thank you for providing feedback on your stay. We appreciate you and look forward to your future stay.