Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Albuquerque

2.5 out of 5
Sonesta Simply Suites Albuquerque
3025 Menaul Blvd Ne, Albuquerque, NM

Reviews

7.8

Good

Rating 10 - Excellent. 434 out of 1009 reviews" "
Rating 8 - Good. 268 out of 1009 reviews" "
Rating 6 - Okay. 133 out of 1009 reviews" "
Rating 4 - Poor. 85 out of 1009 reviews" "
Rating 2 - Terrible. 89 out of 1009 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Mar 2024

6/10 Okay

Alise, Sun City

Travelled with partner
Liked: Staff & service
The room was nice and clean. The bed was very comfortable. The area around the hotel had a homeless encampment. There was security presence at and around the hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Alise, it's heartening to learn that you found the room to your liking, and appreciated its cleanliness and the comfortable bed. Regarding your concern about the area, we have taken note and appreciate your acknowledgement of the security measures provided. We strive to make our guests feel secure, and your comments contribute significantly to our ongoing efforts.

6/10 Okay

Alise, Sun City

Travelled with partner
The first room they gave us, had a very strange odor… As though someone had burned cooking oil in the room. We opened windows ran fans, and the odor was still strong. Two hours later. Consequently, we changed rooms. The second room also had a different odor, but not the room helped. However, this room had a towel rack coming off of the wall, and roach traps on the floor in the bathroom and behind a chair next to the bed.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Alise, it's concerning to hear about the not-so-pleasant incidents you experienced regarding room odors and condition. While we strive for room freshness and prime condition, it seems we may have fallen short during your visit. Rest assured, the details mentioned have been shared with our team members to ensure a more enjoyable experience for you and every guest in the future. We appreciate your patience and understanding, and we hope to have another opportunity to welcome you back for a better stay.

2/10 Terrible

ABBIGAYLE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Abbigayle, it's disappointing to see that you didn't have the experience we strive for. We would greatly appreciate more details about your stay, so we have the opportunity to understand and address your concerns. We value your feedback and hope for the chance to provide a higher standard of service in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient access to other parts of the city... centrally located. Staff is always friendly. Rooms are always clean but smell a bit musty... bring your own air freshener.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Donald, thank you for taking the time to share your experience. We're delighted to hear that Sonesta Simply Suites Albuquerque appeals to you with its central location and consistently friendly team members. We've taken note of your observation about the room's scent, and we're committed to refining our cleaning procedures to offer an even more enjoyable stay in the future. We appreciate you recommending personal air fresheners and will also see how we can improve in this aspect. We're eagerly awaiting your next stay with us.

8/10 Good

Clorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Clorinda, thank you for choosing Sonesta Simply Suites Albuquerque as your choice of stay and for rating your recent experience. We appreciate your feedback and are glad you had a satisfying time with us. We look forward to welcoming you again during your future visits.

6/10 Okay

Zelda

Travelled with family
Liked: Property conditions & facilities
We originally requested a hadicapped room, upon arrival none was available. We had to drive a few miles away to get food. The room was clean but the bed was entirely too soft.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Zelda, your feedback is valuable for us. It's unfortunate that the accessibility needs weren't perfectly met on this occasion. Our team always works diligently to accommodate all requests for our guests. We are sorry to hear about your experience with nearby dining and the comfort of your bed. We thank you for acknowledging the cleanliness of our rooms and we'll strive to improve for your next visit.

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable rooms and love thst its dog. Friendly
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Janet, it's wonderful to hear that you found our rooms at Sonesta Simply Suites Albuquerque to be clean and comfortable. We're delighted that our pet-friendly policy enhanced your stay. We strive to create an enjoyable environment for all our guests, including the four-legged ones. Thank you for your review! We hope to welcome you back soon.

6/10 Okay

Amber

Liked: Staff & service, amenities
Staff was amazing
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Amber, we're thrilled to hear that our wonderful team members left such a positive impression on you. At Sonesta Simply Suites Albuquerque, we prioritize our guests' experiences and are happy to have met your expectations. Looking forward to welcoming you back on your next visit.

4/10 Poor

Lauren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, the smelll… terrible… hallways were filthy and unvaccuumed. The front desk looked cluttered. After I paid 97.00 which is well above what this hotel is worth through Expedia, they had the audacity to charge me another 100.00 security deposit.. furious and will never stay here again!
Response from Customer Service on 10 Mar 2024
Lauren, your remarks are taken seriously and we regret that your experience did not meet your expectations. It seems there were concerns about the cleanliness in the common areas and the appearance of the front desk. Please know that maintaining a high standard of hygiene is crucial to us. Additionally, we understand your frustration regarding the security deposit. This is standard practice in hospitality to safeguard against damages, but it should have been more clearly communicated to you. Your comments have been shared with our team members to proactively enhance our guest experience. We hope for another chance to make a better impression in the future.

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service
Positives: 1. Very roomy 2. Very clean 3. Reasonably priced 4. Great check-in experience Negatives: 1. Furniture and amenities a little aging and worn. Overall, a great stay, especially for longer-term stays.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Albert, we're pleased to hear that you found the Sonesta Simply Suites Albuquerque to be spacious, immaculate, and reasonably priced. Your positive check-in experience sheds light on our dedication to efficient service. In response to your comment regarding the furnishings and amenities, we're continually looking into ways of enhancing our guest experience. We appreciate your constructive feedback and look forward to offering you an even better stay next time, particularly for extended visits.

8/10 Good

Elmer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Feb 2024
Thank you for the 4-star rating, Elmer!It's great your time at Sonesta Simply Suites Albuquerque was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 Okay

Lesley Eugene

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Customer Service on 8 Feb 2024
We appreciate you leaving your feedback with us, Lesley.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Christopher, thank you for the rating you've given to the Sonesta Simply Suites Albuquerque. It's wonderful to hear that you had a satisfying experience with us. We look forward to your next visit.

8/10 Good

Oscar

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Oscar, it's terrific to see that your stay at Sonesta Simply Suites Albuquerque left a positive impact. We're thrilled to have met your expectations and we hope to continue doing so in the future. Come back to visit us soon!

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2023
Response from Customer Service on 25 Jan 2024
Thanks for sharing this perfect rating, Tiffany!We're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Albuquerque! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

ERNESTO R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Ernesto, thank you for your top rating of Sonesta Simply Suites Albuquerque. It's encouraging to know you had a great experience, which we strive to give all our guests. We look forward to welcoming you back on your next journey to Albuquerque.

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Jan 2024
Tiffany, thank you for choosing Sonesta Simply Suites Albuquerque and taking the time to leave a rating. We're thrilled to know you enjoyed your stay and we hope to see you again soon for another exceptional experience.

6/10 Okay

Jorge

Liked: Staff & service
Good Location
The place was well located at the heart of ABQ, close to many shops, malls, and restaurants. The appliances in the room worked just fine, but the room wasn't as clean as one would hope for. The bathroom was wheelchair accessible, but there was no shower chair; the office was kind enough to offer a solution by bringing a lawn chair from their storage, but it did not fit in the tub, putting a pretty big strain on the stay.
Stayed 3 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Jorge, your feedback is much appreciated. It is pleasing to hear you found our location convenient and of benefit for your visit. However, it's unfortunate that certain aspects of your stay didn't meet your expectations. We understand the importance of the cleanliness of our rooms and we also admit the significance of suitable amenities for differently-abled guests. Rest assured, your feedback regarding the wheelchair-accessible bathroom and temporary solution offered by our office has been noted, and we will strive for a more convenient solution in the future. We hope to get another chance to serve you better in the future.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
The stay was good. The security was the main reason.
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Glen, thank you for taking the time to share your positive experience. At Sonesta Simply Suites Albuquerque, we prioritize the safety of our guests, so it's wonderful to hear that our security measures met your approval. We look forward to welcoming you back on your next visit!

6/10 Okay

Johanna

Liked: Cleanliness
Lacking hot water in the shower.
The room itself was fine, but the problem was that there was no hot water in the shower. I think there was a problem with the knob, since the sink had hot water. That was very disappointing.
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Johanna, we appreciate your feedback and regret that you were faced with challenges concerning the shower temperature. We assure you this is not typical of our hotel experience; our team members strive to maintain everything at optimal functioning. Future concerns such as this will be addressed promptly by our team upon notification. We thank you for choosing to stay with us and would be grateful for another opportunity to serve you better.

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was charged a $100 deposit AND $155 when I checked out WITH NO EXPLINATION WHY! Don't stay here! Its a total rip off
Stayed 12 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Hello Amanda,Thank you for sharing your feedback. We apologize for any confusion regarding the charges during your stay. To clarify, the only authorization taken was the 100 deposit, which was fully refunded upon your check-out.We understand your concern and would like to assure you that no additional authorizations of 155 were processed by our end. We strive to provide transparent billing practices and regret any misunderstanding that may have occurred.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back, ensuring a more enjoyable experience.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Lisa, thank you for choosing to stay at Sonesta Simply Suites Albuquerque and for taking the time to rate us. Seeing that you've given us a good rating encourages us to provide even better service. We look forward to welcoming you again on your future visits to Albuquerque.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Customer Service on 14 Dec 2023
While there is no specific feedback to address, we still value the time you took to rate your stay. Any points of improvement or highlights during your visit that you'd like to share are welcomed and could contribute to delivering an even better experience in the future.

6/10 Okay

sal

Liked: Staff & service
Disliked: Amenities
Stayed 7 nights in Dec 2023
Response from Customer Service on 14 Dec 2023
Sal, we continue to strive for complete guest satisfaction and your opinions and suggestions would be valuable for us to enhance our services. Thank you for your rating and we look forward to having another chance to better serve you next time.

8/10 Good

Lisa

Stayed 7 nights in Nov 2023
Response from Customer Service on 14 Dec 2023
Lisa, it's wonderful to see your positive rating for Sonesta Simply Suites Albuquerque. We appreciate your feedback and are thrilled you had a great stay. We look forward to welcoming you back in the future!

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean room, enjoyed the stay
Stayed 2 nights in Dec 2023
Response from Customer Service on 11 Dec 2023
Manuel, we're thrilled to hear that you enjoyed your stay at the Sonesta Simply Suites Albuquerque. It's wonderful to know that the cleanliness of the room added to your positive experience. We hope to welcome you back in the future!

8/10 Good

Fransetta

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Fransetta, thank you for choosing Sonesta Simply Suites Albuquerque. We're glad to understand that your stay met expectations. We hope to welcome you back in the near future.

8/10 Good

Consuelo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Dec 2023
Consuelo, thank you for choosing Sonesta Simply Suites Albuquerque and for sharing your feedback. We're glad to see you had a positive experience with us. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Yosvani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay! It was clean and very spacious! Staff was kind!
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Dec 2023
Yosvani, it's wonderful to hear that you had an excellent stay at Sonesta Simply Suites Albuquerque. We take great pride in the cleanliness and comfort of our rooms and we're delighted that our team members were able to provide a kind and hospitable environment. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCEEDED MY Expectations- utensils, towels, cutting board, cooking & cleaning supplies... Just GREAT!
Stayed 4 nights in Dec 2023
Response from Customer Service on 7 Dec 2023
Monica, it's fantastic to hear that your stay at Sonesta Simply Suites Albuquerque went beyond your expectations! We're thrilled you appreciated the available kitchen amenities and found everything so convenient. Your kind words about our hotel genuinely mean a lot to our team members. We would love to welcome you back for another pleasant stay in the future.

10/10 Excellent

Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to make you feel like home when you are away from home
Stayed 5 nights in Nov 2023
Response from Customer Service on 6 Dec 2023
Sharee, thank you for taking the time to share your experience. It's wonderful to hear that Sonesta Simply Suites Albuquerque served as your perfect home away from home. We are thrilled you found our hotel to your liking and look forward to welcoming you back in the future. Safe travels!

4/10 Poor

Donald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Many minor issues: locks not working consistently, front desk didn’t have to; had to raid other rooms for to. Staff not empowered to help.
Stayed 4 nights in Nov 2023
Response from Customer Service on 6 Dec 2023
Donald, it's unfortunate to hear your stay with us had some bumps, particularly with the room key and toiletries. It's also important for us to learn more about your experience with our team members. We strive to empower our colleagues to provide only the best service for our guests. We hope we can have the opportunity in future to deliver an improved experience.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 14 Feb 2024
Elizabeth, it's wonderful to hear that you had a positive experience at Sonesta Simply Suites Albuquerque. We hope that your next stay with us is just as enjoyable. Thank you for your feedback.

8/10 Good

Bethel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one issue advertise a sitting room and fireplace but we came in town late 10 pm but room was clean and front desk personnel were polite and friendly bed was comfortable and it was quiet so no complaints definitely would stay here again and the room rate was reasonable
Stayed 1 night in Nov 2023
Response from Customer Service on 30 Nov 2023
Bethel, thank you for choosing Sonesta Simply Suites Albuquerque. We're glad you found our rooms clean and appreciated our courteous front desk colleagues, as well as the tranquility and comfort of our amenities. We're also pleased our competitive rates met your needs, and we're grateful for your desire to return! Regarding the advertised sitting room and fireplace, we trust your future visits will allow you more time to thoroughly enjoy all our suite features. Thanks for the feedback, and we look forward to welcoming you back in the future!

10/10 Excellent

Manuel

Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Dec 2023
Manuel, thank you for your perfect rating of Sonesta Simply Suites Albuquerque. We're thrilled you had an excellent experience. We hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didnt like the room i got. Too small. The chair was old worn out. Stains on the ceiling in bathroom. Mirror in bathroom was old ,
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Justin, we're sorry to hear that the accommodations fell short of your expectations. It's disappointing to hear that the furniture and some aspects of the bathroom did not meet your satisfaction. We appreciate your feedback and assure you, value the comfort and satisfaction of our guests. Your comments will be shared with the appropriate teams for consideration and necessary action. We do hope for an opportunity to serve you again in the future and deliver a better experience.

6/10 Okay

Cody

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
the sheets and towels smelled of cigarettes, asked for new ones, also the sink drain wouldn’t drain. Other than that all was good!
Stayed 4 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Cody, thank you for sharing your experience. It's unfortunate to hear about the issues with the linens and the bathroom amenity during your stay. Your remarks have been noted and will be shared with our team for further improvement. We are pleased, however, that the rest of your stay was satisfactory. We hope to see you again for a more flawless stay.

10/10 Excellent

LAURENCE T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy rooms
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Laurence, thank you for your concise review. We are delighted that you enjoyed the spaciousness of your room at the Sonesta Simply Suites Albuquerque. Nothing pleases us more than knowing we've provided our guests with a comfortable experience. Looking forward to welcoming you back for another enjoyable stay.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its near the highway and a busy road so if you face the mountain you'll hear it a bit but overall its reasonable priced and convenient.
Stayed 3 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Patrick, it's pleasant to hear you found value and convenience during your stay at Sonesta Simply Suites Albuquerque. Your comments regarding the noise are noted, as we are always looking for ways to improve our guest experiences. We hope your travels bring you back to our location in the future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 6 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Thank you for the excellent rating, John!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta Simply Suites Albuquerque! We look forward to hosting you again soon.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Kitchenette.
Stayed 1 night in Nov 2023
Response from Customer Service on 23 Nov 2023
Paul, it's wonderful to hear that you appreciated the kitchenette at Sonesta Simply Suites Albuquerque. It's our goal to make our guest's stay as convenient as possible. We're looking forward to welcoming you back in the future.

8/10 Good

Monica

Travelled with family
Liked: Staff & service, amenities
The property was good.
Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Thank you for the 4/5 rating, Monica!We are excited to see that you had an enjoyable experience at Sonesta Simply Suites Albuquerque. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

2/10 Terrible

JHULIEN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
When checking in, there was a shift change happening. The employee at the front desk was not ready to start her shift, the person that left did not leave any notes or set her up for a successful shift, so she wasn't able to check us in right away. The first room we were assigned to wouldn't unlock, so we had to go get new keys for a different room. The second room was disgusting. The bathroom sink was clogged, there was a hole in the bathroom door, the bathtub was dirty, there was trash lying around, there was hair and debris in the bed, the clock was broken. We reluctantly stayed the night there. The next morning we called the front desk to let them know of our experience and get a different room for our final night. The 3rd room was a little better, there was still hair in and around the shower, the phone didn't work, and there was a smell, as if something, or someone, was dead in the hotel. There was never any follow up or, at the very least, an apology. Overall, guest satisfaction and cleanliness need way more focus. This was a very disappointing, uncomfortable and inconvenient stay.
Stayed 2 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Jhulien, we're disheartened to read about your experience during your stay. It's regrettable your initial room assignment and check-in process didn't go smoothly. Regarding the condition of your rooms, we appreciate you pointing out areas of concern particularly with the cleanliness and functionality, thus providing us guidance on where improvements are needed. We understand the inconvenience of having to switch rooms multiple times and sincerely apologize for the discomfort it caused. Please know your feedback is invaluable and will be shared with our team members for better performance in the future. We hope to have another opportunity to provide you a more satisfactory stay.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place for a stay, has laundry on site, literally only concern was possibility of car being broken into but you’ll have that most anywhere. Very satisfied with my stay, would definitely stay again.
Stayed 7 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
Caitlin, we're thrilled to hear you enjoyed your stay with us at the Sonesta Simply Suites Albuquerque and found our on-site laundry facilities convenient. We understand your concerns about parking and we always strive to provide a secure environment for our guests. Looking forward to welcoming you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay again but disappointed there wasn't breakfast.. on the website..said included...
Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
Robert, it's heartening to hear that you enjoyed your stay at Sonesta Simply Suites Albuquerque and are considering a return visit. Regarding breakfast, please note that while we strive to maintain current and accurate information on our website, sometimes discrepancies may occur. Nevertheless, your feedback is essential and we'll ensure better clarity on our offerings in future. Looking forward to your next stay with us.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
Thanks for the amazing rating, Julie!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Simply Suites Albuquerque!

10/10 Excellent

DAURICE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet room. The front desk guy was great in helping me with my internet connection problem. I would definitely stay here again. Thank you!
Stayed 6 nights in Nov 2023
Response from Customer Service on 16 Nov 2023
Daurice, it's fantastic to hear your recent stay at Sonesta Simply Suites Albuquerque was enjoyable. Recognizing the cleanliness and comfort of your room, as well as the prompt assistance from our front desk team member regarding the internet issue, truly makes our day. We're thrilled you would choose to stay with us again. Your kind words are much appreciated. Thank you!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed at this property twice. We like the location. It is easy to get to, close to restaurants of all types, and Walmart for gas and other traveling needs. We especially enjoy staying in the one bedroom suite. A real living room and dining area is so nice after a long day of driving. The furniture is a little worn and we had a loose tile in the bathroom but it is clean and has a great bed with nice linens. We will definitely stay again.
Stayed 1 night in Nov 2023
Response from Customer Service on 15 Nov 2023
James, we're glad to know that Sonesta Simply Suites Albuquerque's prime location and unique one-bedroom suites added to the comfort of your stay. We're happy to note your appreciation for our comfortable bedding and pristine cleanliness. Comments like yours encourage our team members to continue striving for perfection. However, we have noted your feedback regarding the furniture condition and bathroom fittings. Rest assured this will be reviewed for improvements. We're eagerly waiting to welcome you back for another relaxing stay. Thanks for choosing us.

10/10 Excellent

james, phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and convenient shopping in the area
Stayed 2 nights in Nov 2023
Response from Customer Service on 15 Nov 2023
James, we're delighted you enjoyed your stay at Sonesta Simply Suites Albuquerque and appreciated our pristine environment. We're glad the peacefulness and local convenience enhanced your experience. Thank you for your positive feedback, and we hope to welcome you back in the future!