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Reviews of Courtyard by Marriott Albany Thruway

3 out of 5
Courtyard by Marriott Albany Thruway
1455 Washington Avenue, Albany, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 394 out of 726 reviews" "
Rating 8 - Good. 226 out of 726 reviews" "
Rating 6 - Okay. 61 out of 726 reviews" "
Rating 4 - Poor. 32 out of 726 reviews" "
Rating 2 - Terrible. 13 out of 726 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

stephen

Travelled with partner
Liked: Property conditions & facilities
Breakfast not included
Stayed 1 night in Apr 2024
Response from Ted m on 19 Apr 2024
Sorry that our breakfast is not included.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ted m on 19 Apr 2024
thank you for your feedback

10/10 Excellent

Maureen

Desk staff very friendly
Stayed 1 night in Apr 2024
Response from Ted m on 14 Apr 2024
thank you I will let them know.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ted m on 12 Apr 2024
Thank you for your feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ted m on 12 Apr 2024
thank you for your feedback

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Ted m on 29 Mar 2024
thank you for your feedback. If you have any additional comments please let me know.

10/10 Excellent

Kawal

Stayed 1 night in Mar 2024
Response from Ted m on 14 Apr 2024
Thank you

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, the location was convenient and the room was clean and roomy
Stayed 1 night in Mar 2024
Response from Ted on 20 Mar 2024
thank you for taking time out of your day to do a survey. I hope if you are back in Albany we can host you again.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quiet, clean and staff is friendly. Also great location to all areas.
Stayed 1 night in Feb 2024
Response from Ted on 9 Mar 2024
thank you for your kind words.

6/10 Okay

Deb

Disliked: Amenities, property conditions & facilities
They have whittled away amenities. No bottles of water, no more plastic cup in the bathroom…. The water pressure is a tickle, they have no usb ports and the outlets are so broken the plugs fall out - and the lights are dim and things take forever to charge because they have throttled the electricity. It is clean, the rooms are a little worn but serviceable. It is the decent place to stay for work but not where you want to go on vacation.
Stayed 1 night in Feb 2024
Response from Ted on 9 Mar 2024
sorry you had these issues. I have them then addressed with our engineering department.

8/10 Good

Miriam

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ted on 20 Mar 2024
thank you

10/10 Excellent

Nerissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend. Very clean and staff was very friendly.
Stayed 2 nights in Jan 2024
Response from Ted on 20 Mar 2024
thank you

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing everything was good
Stayed 1 night in Jan 2024

10/10 Excellent

Avis Anne

Stayed 2 nights in Jan 2024
Response from Ted on 20 Mar 2024
Thank you

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Leslie

Business traveller
Disliked: Cleanliness, staff & service
In my bathroom their was hair above the door. When taking a shower the bottom was extremely slippery that caused me to slip and fall and their was an open corona beer bottle kicked or hidden beneath the side of the single chair.
Stayed 1 night in Dec 2023

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast?
Room was wonderful!..good size, well appointed, clean.However, this is the only hotel I have stayed in that didn't include breakfast, or even coffee in the lobby. Breakfast was available, but very pricey, in my opinion. Good that Dunkin Donuts is right next door. And, it would be helpful to have a TV channel guide in the rooms.
Stayed 1 night in Nov 2023

6/10 Okay

Yehuda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
it was ok for a quick overnight stay on the road. but it was dirty and noisy.
Stayed 1 night in Nov 2023

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Tabia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Christa

Travelled with partner
Disliked: Staff & service
We picked this hotel based on location and the inclusion of breakfast. We had to leave early and wanted to get a bite before hitting the road. Imagine our disappointment when we went to breakfast and it was not being served, not even coffee! The indifferent person at the front desk said “oh well, there person didn’t show up; yawn”. I was extremely irritated and will reconsider where I stay next time. The hallways were rather cluttered.
Stayed 1 night in Oct 2023

10/10 Excellent

TINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, and nice place to stay
Stayed 2 nights in Oct 2023

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very fast and friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Jerome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and nice with many amenities. I would highly recommend for anyone staying in the Albany area.
Stayed 1 night in Sep 2023

6/10 Okay

Noreen A.

Stayed 1 night in Sep 2023

2/10 Terrible

Gaye

No one showed up at the so-called cafe for dinner last night. Had to order out. Nice night guy at front desk but otherwise grudging support staff. N
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay for our recent trip to Albany. The swimming pool and exercise facilities were great. The one suggestion I have is to include secure WiFi access for guests.
Stayed 1 night in Aug 2023

8/10 Good

Ryan

Stayed 2 nights in Aug 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Capitol Region
Visiting our daughter, convenient, clean, comfortable!
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and great staff!
Stayed 1 night in Aug 2023

10/10 Excellent

Saad, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

6/10 Okay

Mary M.

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A decent room, but with a very problematic door -- very hard to open, whether going in or out. It would have been a real problem in an emergency. Room 107.
Stayed 1 night in Aug 2023

4/10 Poor

Katiussya Francine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our 3rd time staying at this hotel and the first time was perfect. The second time the refrigerator in my daughters room had a pizza in it and yogurt left over, so clearly they didn’t clean the room properly. We decided to give them another chance this year. This time unfortunately, I requested a room for 3 people and they arranged the room for 2 people leaving my daughter sleeping on the sofa-bed with no sheets nor blankets. Also the body soap in the bathroom was empty and they ended the breakfast a half hour before without notifying us. It is a very nice and clean hotel but it’s unfortunate that I was unable to have a good time these last 2 visits.
Stayed 1 night in Aug 2023

10/10 Excellent

Rachel

Stayed 1 night in Aug 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front desk service when we arrived to check out everyone was friendly and accommodating .
Stayed 1 night in Aug 2023

4/10 Poor

Shaline

Travelled with family
Disliked: Staff & service, amenities
We paid for a room with two queen beds for 3 guest. We we arrived late in the evening after a long day of driving. Our room only had two towels for three guest. We called the front desk and was told that we had to wait 30 minutes for another towel. On top of this, we were told we had to go to the front desk for it. This was unacceptable since it was after 8pm. The staff should have brought this to the room since we weren't asking for anything extra.
Stayed 1 night in Aug 2023

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and clean I will definitely stay here again.
Stayed 1 night in Aug 2023

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean, convenient, but not for me
This hotel is very convenient to the highway. Our room was clean and spacious. Although, the bathroom is quite tiny. Our bed was hard as a rock. If you like that, you will be quite happy. For me, it was just simply too hard for me to sleep comfortably. Since I have back issues, this was a problem for me.
Stayed 1 night in Aug 2023

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far the stay is going well. However, I asked the front desk for more towels since there were only 3 for the four of us in our party. I was denied, because they were all being used by a pool party going on. I was told to check back later and maybe there might be some available.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicole

Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King size bed made all the different.
Stayed 1 night in Jul 2023