Lobby

Reviews of Comfort Inn & Suites Streetsboro - Kent

2.5 out of 5
Comfort Inn & Suites Streetsboro - Kent
9172 Market Square Drive, Streetsboro, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 170 out of 403 reviews" "
Rating 8 - Good. 123 out of 403 reviews" "
Rating 6 - Okay. 65 out of 403 reviews" "
Rating 4 - Poor. 19 out of 403 reviews" "
Rating 2 - Terrible. 26 out of 403 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub made me nervous. Was very "creaky" It felt like I could fall to the floor below.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Travelled with family
Liked: Amenities
Friendly clean and great Breakfast beds were very comfortable.
Stayed 6 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Justin

Stayed 7 nights in Feb 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was decent a step up from a lot of hotels I have seen recently.
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Kendall

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Andrew

Stayed 1 night in Feb 2024

6/10 Okay

Michael G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People smoking at the front door,
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay for one night on a holiday trip. Chris at the front desk was so friendly and helpful. She even brought restaurant menus down to our room. The room is super clean and we are very happy to be here. We will definitely stay again the next time we make this trip. I would recommend it highly for families or couples or singles. Very safe and secure.
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the price.
Great customer service. Friendly staff! Especially chris, front desk lady, went above and beyond. Also, another nice lady was the breakfast/front desk lady. Everyone was very friendly. Room was clean, which is most important to us, and quiet. Only thing that was a con was the room doors are hard to close.
Stayed 3 nights in Dec 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kellz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice Stay
We stayed on the 3rd floor. The sink and the tub drain very slow. I found, to keep the water from covering your feet, you had to start the shower and not run the water in the tub. The sink, you just had to deal with. Someone was cleaning the door at 9 am, scared the pants off of us. Other than that, it was a nice stay. The staff was very nice.
Stayed 2 nights in Dec 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shannon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Kevin

Stayed 2 nights in Sep 2023

4/10 Poor

Lauren, Allentown

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got hassled by the front desk clerk, room was dated and beat up, breakfast was terrible. Would not stay there again.

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice and friendly except for the smell of weed coming from the room beside us. Told them twice about it. Just dont want the charge of $250 on my card because our room had the strong odor. There is a no smoking policy on there property
Stayed 2 nights in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Great place to stay! Clean rooms. Loved the breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

David, Marana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The room was clean and ready. Check in was very quick.
Stayed 1 night in Nov 2023

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
I would hope this is not the case in all rooms or maybe they just use these rooms as singles, but there was a giant window between the main part of the room and the bathroom, and you could see the silhouette of the person showering, or sitting on the can, or standing at the vanity, as plain as day. Wallpaper peeling off the hallway walls, and not just a little, walls/ceilings paper thin. Place needs an overhaul.
Stayed 1 night in Oct 2023

8/10 Good

Mark

Stayed 2 nights in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

jose

Stayed 1 night in Oct 2023

10/10 Excellent

Mahchehra

Stayed 1 night in Oct 2023

10/10 Excellent

GERRY

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again!
Great service! Super friendly staff! One of the most comfortable beds I’ve ever slept in. I have a down allergy & they provided alternative bedding. Great view for the location.
Stayed 1 night in Oct 2023

8/10 Good

Jacki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Brittany, Chesapeake Beach

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There are many hotel options in this area. Many were already booked so this seemed like a good fit. The photos online are deceiving. It seems like they are currently renovating, so some areas of the hotel seemed bright and fresh but others (lobby/room) were dated and depressing. Our bathroom was old and not what’s pictured online. Everything is dark and dreary and just basic. Could hear noise from hallway and the rooms around. Breakfast was okay but had options. It was clean and shower was hot. Bed - ehh, my back hurts! Would not stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Deanna

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Brittney

Liked: Staff & service
Not the cleanest but a place to stay nonetheless. Elevator is a bit suspect 😳
Stayed 1 night in Oct 2023

4/10 Poor

James

Travelled with family
The hotel and rooms are tired. Basically clean. Dead bolt lock on door did not work so we asked to change rooms. Desk clerk would not take our word so made us wait while he went to check on it. Then he changed our room.
Stayed 1 night in Oct 2023

6/10 Okay

kristen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Paper thin walls. Was awakened in the middle of the night by people talking at a normal level. Also, could hear the neighbor’s alarm going off over and over. Could also hear people walking around upstairs. The be all and end all was the weird bathroom window! There was an approximately 3 foot octagonal window in the wall in the shower/tub area. If you took a shower, whomever was in the room could see your silhouette. If you went to the bathroom at night, turning on the light would disturb someone sleeping. Horrible!!! Looks like they are making upgrades but they need to get rid of the window. Would not stay here again.
Stayed 1 night in Sep 2023

8/10 Good

Jaimy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Hi Jaimy,Thank you for your 8 out of 10 review of your stay at the Comfort Inn & Suites Streetsboro/Kent. We are pleased to see that you enjoyed your stay and hope to see you again the next time you are in Streetsboro.

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom door did not close and shower drain was very slow and partially clogged
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Hi Tracy,Thank you for your review of your recent stay with us. I am sorry to hear of the issues you encountered during your stay. Please know that we take these comments seriously and have someone investigating the room to get these issues fixed immediately. I checked with my front desk and they have no record of any issues being noted during your stay. In the future, please let us know immediately if there is anything you don't find satisfactory with your stay so we can address it then and move you to a different room if needed.We do hope that you will allow us another chance to provide you with a wonderful stay in the future.Thank you,

6/10 Okay

Mark

Travelled with family
Stayed 2 nights in Sep 2023
Response from GM on 3 Oct 2023
Hi Mark,Thank you for taking the time to review your recent stay with us. We appreciate your review and hope to have the opportunity to host you in the future.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First, I was their for Kent’s State parent weekend and was not given the $89 rate and they would not pro-rate the room to the $89 rate when I checked in. After check inn we were told to take the elevator up to the third floor. We got into the elevator and it was not working. We went back to the front desk and was told that there is a minor “glitch” with the elevator and that we would need to take the stairs. I think the elevator not working is a major glitch. The wall in our bathroom was peeling and there was mold around the tub. I would not recommend this hotel.
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Hi Jennifer,Thank you for your reivew of your recent stay. We are sorry to hear that you did not enjoy your stay with us. Regarding the hotel not giving you the Kent State University rate, you booked your reservation online via Expedia on 8/13/23 at a certain rate. The hotel cannot make changes to Expedia reservations and the rate that you received is the rate that you booked. We always encourage guests to book directly with the hotel as we have more flexibility with reservations made directly. We apologize for the issue with the elevator. We did have an elevator issue on Friday evening that caused it to be down but we were able to get someone into the property as soon as possible to get it back up and running. Thank you for the feedback regarding the bathroom. This has been passed along to our maintenance team to review and fix so future guests do not encounter this issue.Thankyou again for all of your feedback.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for parents weekend at KSU, easy and convenient to get to from campus. Clean rooms, staff was very friendly
Stayed 1 night in Sep 2023
Response from GM on 3 Oct 2023
Hi Shannon,Thank you for your 5 out of 5 review of your recent stay at the Comfort Inn & Suites. We are happy to see that you enjoyed your stay and hope to see you in the future!

6/10 Okay

Daryl

Liked: Cleanliness, staff & service
Disliked: Amenities
Not as nice as other Comfort Inns I have been to
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Hi Daryl,Thank you for taking a time to review your recent stay with us. If you could please let us know what you did not find to be as nice as other Comfort Inn's we would greatly appreciate it. We aim to provide all of our guests with an exceptional stay and we are sorry to hear we did not provide that to you.Thank you,

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from GM on 3 Oct 2023
Hi Karen,Thank you for your all 10 review of your recent stay with us! We are very happy to see that you enjoyed your stay and we hope to see you again the next time you are in the Streetsboro area!

8/10 Good

Sterling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from GM on 28 Sept 2023
Hi Sterling,Thank you for your review of the Comfort Inn & Suites Streetsboro/Kent. We are pleased to see that you enjoyed your time with us.

2/10 Terrible

Desiree

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was fine. The bathroom was dirty altho it said it was sanitized and clean. Then come to find out upon waking up there was ants everywhere. We even got breakfast that morning and then had to throw it away bc there were ants all over the food. Upon checking out the there were two guys at the counter who didn’t even look like they wanted to be there and when I brought up the bugs and being displeased he said ok. Sorry. That was it. Nothing about trying to make anything better. Then the lady next to me heard me and she brought up that she had to switch rooms bc she had bed bugs. I am livid. 142$ spent and I should have picked the 60$ hotel bc it would have prolly been cleaner and the attendants honestly would have probably cared more. I will never recommend this hotel to anyone. Absolutely no customer service. Honestly all the attendants I seen were more worried about being on the phone than the actual customers. I want half of my money back or all of it. I am not happy.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from GM on 28 Sept 2023
Thank you for your all 10 review of your stay with us. We are so happy that you enjoyed our hotel and we looking forward to having the opportunity to host you again.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 28 Sept 2023
Hi Rita,Thank you for your all 10 review of your stay at the Comfort Inn & Suites Streetsboro/Kent. We look forward to having the opportunity to host you again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly. Reasonsble price and comfortable stay. Convenient to where I needed to be. Would use this location again.
Stayed 3 nights in Sep 2023
Response from GM on 20 Sept 2023
Hi Michael,Thank you for taking the time to review your stay at the Comfort Inn & Suites Streetsboro. We are so happy to see that you enjoyed your time with us and hope to see you again in the future.

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 20 Sept 2023
Good Morning Cody,We are very sorry to see your 1 star review of your recent stay with us. As noted by other reviews we don't typically see a 1 star review and would like further details on any issues you experienced during your stay so we can work to rectify them. Thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall, the place was clean, updated, and adequate. The only issue we faced was that our room SEVERELY smelled of smoke and wet ashtray. We went down and asked the desk if we got the wrong room due to the nature of the room smelling like my smoker-grandmother's living room, and they could care less. Other than that, there were no other issues.
Stayed 3 nights in Sep 2023
Response from GM on 20 Sept 2023
Good Morning,Thank you for your feedback regarding your recent stay with us and for bringing this to our attention. We do hope that you will consider giving us another chance to provide you with an excellent stay the next time you are in Streetsboro

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , close to restaurants and shopping centers
Stayed 2 nights in Aug 2023
Response from GM on 20 Sept 2023
Good Morning Lawrence,Thank you for your all 5 review of your stay at the Comfort Inn & Suites! We look forward to seeing you again the next time you are in Streetsboro

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - family weekend
We planned a last minute family adventure and this location was optimal between our final destination and family. The staff was courteous, kind and accommodating. Not crowded and very easy to get to from the main road.
Stayed 1 night in Sep 2023
Response from GM on 20 Sept 2023
Good Morning Jessica,Thank you for your all 10 review! We hope to see you again the next time you are in Streetsboro.