"Bien situé..près de tout les services. Personnel très accommodant...chambre petite mais confortable et déjeuner complet et très bon. Toujours du stationnement. A recommander"
"We have no idea how this hotel is ranked four stars. We were expecting something much nicer and ended up disappointed. Something is off with the rating system. The pool/spa was nice and I’ll give it four stars but the rooms and rest of the hotel deserves three stars."
"The hotel is in a perfect location, a few steps from the lake. Staff were very welcoming. The Creperie had delicious food and drink which we enjoyed during our stay. Secure, free parking was good to have. The area is very scenic and the town centre a short drive away, full of shops and eateries."
"A warm reception from the hotel owner/manager…, early check-in, which I really appreciated, and an upgrade on the room!
The room was spacious and lovely; clean and with great amenities. Great bathroom, reliable, strong WiFi signal!
Thank
You!
MartinK"
Urban Hotel Aix-les-Bains, BW Signature Collection
8/10 Good
"This was advertised as a 4 * hotel. Certainly it had facilities like a pool, fitness room and bar but the bar menu was mediocre.
My biggest disappointment was the standard of furnishing. Seats with stained upholstery, no additional cushions on the chairs which were very wide and difficult to feel comfortable on if you are short.
The bedding for the sofa bed was poor. I do not consider an Eleclerc basic pillow satisfactory for 4 *. The innards had separated into bits. The quilts were equally poor quality. We had hoped for better in a suite.
Finally the breakfast was also disappointing. Limited choice.....and we were there early ...nothing labelled e.g. how to make or choose a drink and no staff to ask ...we have had better in 2 * accommodation."