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Reviews of Quality Inn Aiken

2.5 out of 5
Quality Inn Aiken
110 E Frontage Rd, Aiken, SC

Reviews

6.6
Rating 10 - Excellent. 27 out of 149 reviews" "
Rating 8 - Good. 46 out of 149 reviews" "
Rating 6 - Okay. 37 out of 149 reviews" "
Rating 4 - Poor. 18 out of 149 reviews" "
Rating 2 - Terrible. 21 out of 149 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Morning desk staff was polite & helpful. Room was made up very nicely each day. Room had a damp, musty smell in corner by bathroom, stronger after a night of rain. We had a non smoking room, but being on the ground level, people smoking a door down meant we had some wafting in our room.
Stayed 5 nights in Apr 2024

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Rate was too high.
Stayed 1 night in Apr 2024

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
It was absolutely horrible. The front desk man was extremely rude. Asked me to pay again. I said I paid at Expedia and he constantly argued that I didn't pay. Didn't speak any English couldn't understand a word he said. It was a horrible night. I would not recommend that place to anyone.
Stayed 1 night in Mar 2024

2/10 Terrible

Corneshea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Garalyn

Business traveller
Stayed 1 night in Nov 2023

10/10 Excellent

Garalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed
Good service
Stayed 1 night in Oct 2023
Response from Toni on 30 Nov 2023
Thank you so much for the kind review! We hope to see you again.

10/10 Excellent

Garalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Thanks, everything was good
Stayed 1 night in Oct 2023
Response from Toni on 30 Nov 2023
Thank you for the kind feedback! We hope to see you again!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Toni on 30 Nov 2023
Thank you very much for the feedback! We hope to see you again!

4/10 Poor

Sharon

Disliked: Property conditions & facilities
Service the air conditioning
I frequent this hotel regularly and was disappointed that the air conditioning was frozen over and leaking water on the floor. The only solution was to supply towels to soak up the water.
Stayed 2 nights in Aug 2023
Response from RI on 29 Aug 2023
Thank you for your review. We will address this issue right away.

8/10 Good

Rachel

Stayed 2 nights in Aug 2023
Response from Quality Inn on 31 Aug 2023
Thank you for your feedback! We appreciate you taking the time to fill out the survey.

10/10 Excellent

Sharon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were flies in the room, a smashed roach and I’m not talking about weed either. The bed was extra noisy and the floor was clean.
Stayed 1 night in Jul 2023
Response from RI on 29 Jul 2023
Thank you for your review

2/10 Terrible

Kay

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Quality Inn on 29 Jun 2023
Thank you for your feedback!

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness
Numerous transients around the property, was approached and felt unsafe, property was so noisy neither myself or my husband could get any sleep. The room had a stale smell, and a property around the hotel was trashed. We were also lied to about the hours for the swimming pool, so that it would not have to be opened.
Stayed 1 night in Jun 2023
Response from RI on 23 Jun 2023
Thank you for your review. We will look into the situation.

4/10 Poor

Emily

Liked: Staff & service
Disliked: Cleanliness
The deadbolt was ripped off the door so I couldn’t lock that. The peep hole was paper towel shoved into a hole. I got in the shower and closed the curtain to find a dirty wash cloth hanging from the shower curtain. Pulled back the comforter to hair on the sheets.
Stayed 1 night in Jun 2023
Response from RI on 17 Jun 2023
Thank you for your review. We apologize for the inconvenience and will address the issues

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Clean
Stayed 1 night in May 2023
Response from RI on 16 May 2023
Thank you for your awesome review

8/10 Good

johnnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from RI on 18 Apr 2023
Thank you for your review

2/10 Terrible

Chris

Stayed 1 night in Apr 2023
Response from RI on 2 May 2023
thanks for your review

4/10 Poor

jerry

It was nosy as hell, drug head and hookers running all over the place all night couldn’t sleep at all
Stayed 1 night in Mar 2023

8/10 Good

Casey

Stayed 1 night in Feb 2023
Response from RI on 10 Mar 2023
Thank you for your Review

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from RI on 21 Dec 2022
Thank you for your great review.

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Could Be Worse
My stays are pleasant.
Stayed 2 nights in Nov 2022
Response from RI on 2 Dec 2022
Thank you kind guest for your review

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Quality Inn was comfortable, clean, and convenient to several eateries and stores.
Stayed 2 nights in Oct 2022
Response from RI on 2 Dec 2022
thank you guest for your review

6/10 Okay

William

Stayed 2 nights in Sep 2022

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older but redone
Older hotel that has been redone. Bed was comfy. Lots of tv to pick from. Pillows are ok.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Iffy Surroundings
Good price but not the safest feeling location and the room cleanliness was questionable
Stayed 2 nights in Aug 2022

4/10 Poor

Charlotte

Disliked: Cleanliness
Stayed 1 night in Jul 2022

2/10 Terrible

Douglas

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
That place is $87 for a room that stinks to cigarette, even though they said was smoke free. The carpet, bathroom, tables, furniture, etc. was dusty. There were flies in the room. The place was noise and also there was a fire on a dumpster outside, two rooms away, so the fire dptm. was trying to contain. Terrible experience, by third time on a Quality Inn hotel..this will be my last one, for sure. Never more....
Stayed 1 night in Jun 2022

10/10 Excellent

Jeffrey

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Apr 2022

8/10 Good

Clyde

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

lawrence

Stayed 1 night in Apr 2022

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The shower curtain rod was broken and lying in the bed when I checked in along with the shower curtain. There were no other rooms and it could not be taken care of until the next day. I took a shower without a curtain. The price I paid was 150 a night (it was masters week) but this motel was no better than a truck stop. It was located right off of the exit of route 20 and very noisy. The furniture was beat up and had water damage. The walls were thin. There were fights outside and kids running up and down the outside corridors.
Stayed 9 nights in Apr 2022

8/10 Good

Betty, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious. No smoking room but tub had cigarette burns on it from apparently a different era. No hint of smoke though in the room. I would stay there again.
Stayed 1 night in Apr 2022

6/10 Okay

Derek, Aberdeen

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Convenient for the Masters, but would've never stayed there otherwise.
Stayed 2 nights in Apr 2022

10/10 Excellent

William

Travelled with group
Liked: Staff & service, property conditions & facilities
Reasonable distance from Augusta National.
Stayed 1 night in Apr 2022

2/10 Terrible

christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

rebecca

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2021

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people room was very clean
Stayed 5 nights in Nov 2021
Response from NICK on 3 Dec 2021
thank u for taking your valuable response we are appreciated for staying with us .

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Due to Covid, there was no breakfast provided (not even something in a bag). Cleaning needs to improve. Not staying here again. Not worth the money.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Will not stay there again
Stayed 2 nights in Jul 2021

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We could NOT stay here.
We couldn’t stay here. Upon arrival, we went to the room and found dirty walls, stained bed clothes and a sticky floor with some pieces of the flooring curling up at the edge. The door had apparently been forced at some point and the security lock was broken. When the door was closed, it had been bent to the point where you could see outside. The tub had cigarette burn marks on the edge. I went to the front desk and asked for a different room, and they offered me another, but did not seem to show any interest in my comments on the room’s condition. On the way to the second room (which was in similar condition) I passed by the pool and saw a diaper floating in it. I turned in the room key and left to find another hotel.
Stayed 4 nights in Jun 2021

8/10 Good

CLYDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2021
Response from RI on 5 Jun 2021
Thank you for your Review, come see us again soon :)

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in room ok
Had plentyparking for my truck with stock trailer they have a lot for semis too. NON SMOKING ROOM SMELLED LIKE ASH TRAY.. Bed is mushy you hear the coils when ypu move. Otherwise room ok.
Stayed 1 night in Apr 2021
Response from RI on 5 Jun 2021
Thank you for your review. We apologize the bed was too mushy for you. We do try to keep our non smoking rooms, non smoking.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The place was clean. The bed was comfortable. The workers were nice.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Trip
Clean, affordable, friendly staff
Stayed 1 night in Feb 2021

8/10 Good

Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all it was enjoyable and clean.
Stayed 4 nights in Jan 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2021