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Reviews of Clarion Inn & Suites

2.5 out of 5
Clarion Inn & Suites
155 Colony Pkwy, Aiken, SC

Reviews

6.6
Rating 10 - Excellent. 72 out of 402 reviews" "
Rating 8 - Good. 118 out of 402 reviews" "
Rating 6 - Okay. 97 out of 402 reviews" "
Rating 4 - Poor. 67 out of 402 reviews" "
Rating 2 - Terrible. 48 out of 402 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Mayra

Liked: Staff & service
The property was outdated but it was convenient and the staff was pleasant
Stayed 3 nights in Mar 2024

10/10 Excellent

Lamar dejon kendricks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the litte area, my 1st time there an it was awesome
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Lamar Dejon Kendricks:Thank you for your 5 out of 5 rating. We're thrilled to hear that you had an awesome first-time experience with us and enjoyed our little area. We appreciate your feedback and look forward to welcoming you back for more memorable stays in the future!Sincerely, Hotel Manager

10/10 Excellent

Kellyn, Wilmington

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the manager, and her entire staff! Thank you for making my stay great again! Christy
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Kellyn,We're thrilled to receive your perfect 5 out of 5 rating and to hear about your positive experience with our manager and staff! Christy and the entire team work hard to ensure every guest has a fantastic stay, and your kind words mean the world to us. Thank you for choosing to stay with us again, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Janet, Homestead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this was a safe area, and for the most part, right now at this point in time, I think that it probably is relatively safe. But when I went to check into my room, a single female, I was very uncomfortable, walking to my room as there were some folks lingering in the parking lot that seemed a bit sketchy. I went back to the front desk and asked for another room. I was relocated on the other side of the building on the second floor. Felt much more secure. It’s sad to see Aiken kind of falling in stature with more and more or less desirable folks hanging around
Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Feb 2024
Dear Janet,Thank you for your feedback and for sharing your experience. We apologize for any discomfort you felt upon arrival. Your safety and comfort are our top priorities, and we're glad to hear that we were able to relocate you to a room where you felt more secure. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

william

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Long time expedia member folks. Avoid this place. Booked two rooms and had to be moved to different rooms on both. The staff were excellent, but the rooms are not. Roaches in room and mold in shower. Non-smoking room smelled like smoke in bathrooms, maybe because of shared ventilation system between rooms. needs a remodel. this place is not on my list rebook.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 17 Feb 2024
Dear William,We are sorry for the inconvenience caused during your last visit to our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before, and a lot has changed in the short time since your stay. Please visit again to enjoy the much-improved stay and hospitality.Sincerely, Hotel Manager

8/10 Good

brianca

Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Feb 2024
Dear Brianca,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Zachary

Business traveller
Liked: Staff & service
They keep screwing up my finances and double billing me.. So far I've spent over $300 in overdraft fees. Because I keep taking money out and putting it back in. Not the way I would run my business. And I will never stay here again because of the non stop inconvenience of their nonsense. The staff is wonderful but somebody keeps messing up stuff that cost me money.
Stayed 7 nights in Dec 2023

4/10 Poor

Jimmy

Liked: Staff & service
Ummm. Not my Cup of Tea.
The biggest problem I had was as follows: I was in a non-smoking room. However, I smelled cigarette smoke all night long. I at first thought it was my imagination until I asked my wife if she smelled the same. She did. Staff was very nice, no problem with them. Stairs were very slippery, rubber mats fixed to the stairs would be helpful. Bed and TV were OK, except that they use DIRECT TV which is difficult to find channels. I hate DIRECT TV. Would not stay here again unless there was no other option. Breakfast was good, no problems. Took me a while to adjust the hot/cold shower. A millimeter between scalding hot water and ice cold water. Finally got it after trying for several minutes.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Amenities
From the absolutely fantastic lady (I am horrible remembering names) at the front desk as well as her wonderful daughter, maintenance, and housekeeping all around friendly and helpful staff.
Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Travelled with family
Nice having two bathrooms.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Nice spot!
Cool and comfortable. Nice stay. Would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Keith, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I picked this hotel because Expedia said there was a pool and hot tub. There was no hot tub and the pool was covered.
Stayed 1 night in Nov 2023
Response from Ora on 29 Nov 2023
We are sorry that the pool wasnt open. We are an outdoor hotel so the pool is closed for the season. Sorry for the inconvenience.

6/10 Okay

Michele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel was outdated but we only paid $70 for the night so I had no great expectations. However, I didn’t expect mold in several areas of the bathroom
Stayed 1 night in Nov 2023
Response from Ora on 29 Nov 2023
We are sorry that you found mold in the bathroom. We are working closely with housekeeping to handle this situation. Thanks for letting us know

6/10 Okay

Ashley

Stayed 1 night in Nov 2023

8/10 Good

Tanya

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ora on 2 Dec 2023
Thanks for your review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ora on 2 Dec 2023
Thanks for your review

2/10 Terrible

erica

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dead bed bug in room dusty dust hanging from ceiling old sheets roaches just filthy .this place use to be nice I don’t know what happen
Stayed 1 night in Oct 2023
Response from ora on 3 Nov 2023
We are sorry that you were unhappy with your stay with us. We are working to handle these issues. Thank you fpr letting us know.

8/10 Good

Kasim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cordial
Stayed 1 night in Oct 2023
Response from ora on 3 Nov 2023
Thanks for responding. We look forward to seeing you again.

4/10 Poor

Tim

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Front desk lady was awesome room was fithy and smelled like BO and mold
Stayed 1 night in Oct 2023
Response from ora on 3 Nov 2023
We are sorry that you were unhappy with your stay with us. We are working on these issues. Thank you for letting us know.

10/10 Excellent

Theresa

Stayed 3 nights in Oct 2023
Response from Ora on 2 Dec 2023
Thanks for your review

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, needs better WiFi and Fitness room
This is a no frills motel, however I've stayed several times at this motel during business trips to Aiken. I love the location relatively close to downtown, with a few good restaurents within walking distance. It appears that the owners are slowly doing work to improve the property, which had previously looked a bit rundown. The service is good and there is a hot free breakfast everyday, so is ideal for busy workers getting on with their day. My main problem is the Wifi is terrible and on the last 2 visits, the fitness room is closed up for no apparent reason. Fix these 2 things and you'll improve it tremendously
Stayed 10 nights in Sep 2023
Response from ora on 3 Nov 2023
We are sorry about the wifi and the fitness room. We are working on these issues. Thanks for letting us know

8/10 Good

robin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Ora on 2 Dec 2023
Thanks for your review

8/10 Good

Tiara

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property is real old and needs to be remodeled, beds are tiny and Wi-Fi doesn’t work .
Stayed 2 nights in Sep 2023
Response from Ora on 4 Oct 2023
We are sorry that you were unhappy with your stay here.. We thank you for letting us know.

10/10 Excellent

Capt. Andrew lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and real quiet
Stayed 1 night in Sep 2023
Response from Ora on 30 Sept 2023
Thanks so much for your response. We look foward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ora on 30 Sept 2023
Thanks for your response

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poolside View
From checking in to coming into a very clean room my stay was amazing and restful. The morning breakfast had a tremendous selection and was delicious. I will most definitely stay here again, and I will have to tell my family friends about how pleasant and friendly the staff was.
Stayed 1 night in Sep 2023
Response from ora on 3 Nov 2023
We appreciate your business. We look forward to seeing you again

6/10 Okay

Brian

Staff was helpful and accommodating.
Stayed 1 night in Sep 2023
Response from Ora on 30 Sept 2023
Thanks for your response

8/10 Good

Nelson

Travelled with family
Liked: Staff & service, room comfort
Very nice front desk lady. Quick check in.
Stayed 1 night in Sep 2023
Response from Ora on 30 Sept 2023
Thanks for taking the time to let us know.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
We got a warm, friendly reception from Grace. Thanks.
Stayed 1 night in Aug 2023
Response from Ora on 30 Sept 2023
We appreciate your response.

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ora on 30 Sept 2023
Thanks for your response

6/10 Okay

Ronald

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
It’s ok they just need to upgrade technology. I.E. tvs, charging stations that work.
Stayed 1 night in Jul 2023
Response from Ora on 28 Jul 2023
We are so sorry for any inconveniences that occurred during your stay. Thanks for letting us know

4/10 Poor

Charles

Disliked: Staff & service
I did request to change rooms twice but each time was for a different problem. The front desk person I dealt with was argumentative and actually angry. I said that my reservation could be canceled if it was a problem and she told me that was not possible. I ended in a room where the tv was inoperable for an hour while I waited on maintenance. “She’s from NY, that’s how she is”. Not hospitable.
Stayed 1 night in Jul 2023
Response from Ora on 22 Jul 2023
We are sorry for the inconveniences that occurred. We are working closely with staff to handle this issue. Thanks for your response

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No fresh towels and housekeeping questionable?
Stayed 5 nights in Jul 2023
Response from Ora on 22 Jul 2023
We are working closely with our housekeeping staff to deal with this issue. Thanks for letting us know.

2/10 Terrible

David

Stayed 2 nights in Jun 2023
Response from Ora on 1 Aug 2023
Thanks for your response

6/10 Okay

Keith

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from ora on 1 Aug 2023
Thanks for responding

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Like my room
Stayed 1 night in Jul 2023
Response from Ora on 28 Jul 2023
Thanks for responding

2/10 Terrible

Koon

Disliked: Cleanliness, property conditions & facilities
Smoked engrained in the sheets, fabrics and walls. Homeless like shelter in the back of the hotel and drug addicts/prostitutes walking around. We turned in our keys and never stayed a night in the hotel. Waiting on our refund now
Stayed 3 nights in Jul 2023
Response from Ora on 28 Jul 2023
We are sorry that you were not satisfied with your experience with us. We appreciate you letting us know.

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023
Response from Ora on 1 Aug 2023
Thanks for your response. We look forward to seeing you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Ora on 1 Aug 2023
Thanks for your kind response. We look forward to seeing you again.

2/10 Terrible

James

Stayed 5 nights in Jun 2023
Response from Ora on 1 Aug 2023
Thanks for your response.

10/10 Excellent

James

Stayed 5 nights in Jun 2023
Response from Ora on 1 Aug 2023
Thanks for your response

2/10 Terrible

Leya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The nighttime receptionist was very friendly. The room was nice, large and clean. The bathroom was disgusting. The paint was peeling from the ceiling. The bathtub was stained with dirt and there was a large cockroach in it. I have a picture of it. The bathroom ruined my stay there and I warned my friends to stay away.
Stayed 1 night in Jun 2023
Response from Ora on 28 Jul 2023
We are sorry that the bathroom was like that. We are working closely with housekeeping staff to deal with this situation. Thanks for letting us know

8/10 Good

Marjorie

Liked: Cleanliness, staff & service
Check-in was efficient & friendly; Room was very clean Property does need up-dating in two specific ways.....gap between door that allows light and lip that turns into a concrete 2nd curb without painted warning......I fell .
Stayed 1 night in Jun 2023
Response from Ora on 22 Jul 2023
We are sorry that you fell during your stay with us. Thanks for your response.

6/10 Okay

Cheryl E.

Travelled with family
Liked: Cleanliness
The bed was very comfortable and the room size was spacious.
Stayed 3 nights in Apr 2023
Response from OLP on 25 May 2023
We appreciate your response and look forward to seeing you again.

6/10 Okay

Michael, North Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sounded and felt like it was worn out and ready to break/fall at any given time.
Stayed 1 night in Apr 2023
Response from OLP on 25 May 2023
We are sorry that the bed wasnt comfortable for you. We appreciate you letting us know.

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We won’t return
Stayed 1 night in Apr 2023
Response from OLP on 25 May 2023
We are sorry that you didnt like your stay here.

8/10 Good

Dana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A decent place to stay if you’re attending the Masters golf tournament. Tired and a little dirty but better than other places I have stayed in prior years. Friendly staff. I’m sure they are doing the best they can with what they have to work with.
Stayed 2 nights in Apr 2023
Response from OLP on 25 May 2023
We appreciate your response. We look forward to seeing you next year

6/10 Okay

Maureen

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from OLP on 25 May 2023
Thank you for your response

8/10 Good

John

Stayed 2 nights in Apr 2023
Response from OLP on 29 May 2023
Thank you for your response.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The stay was absolutely comfortable and the clerk at the front desk was extremely nice. I surely book this hotel in the future.
Stayed 1 night in Mar 2023
Response from OLP on 25 May 2023
We appreciate your response. We look forward to seeing you again.