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Reviews of Sofitel Agadir Royal Bay Resort

5 out of 5
Sofitel Agadir Royal Bay Resort
Bp 226 Cite Founty P4, Baie Des Palmiers, Agadir

Reviews

8.0

Very good

Rating 10 - Excellent. 192 out of 509 reviews" "
Rating 8 - Good. 182 out of 509 reviews" "
Rating 6 - Okay. 77 out of 509 reviews" "
Rating 4 - Poor. 40 out of 509 reviews" "
Rating 2 - Terrible. 18 out of 509 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Peter, Canterbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and overall appearance but let down by some issues. A faulty lift, ants in room faded and stained carpets in corridor,irratic maid service in room only sometimes getting water & chocolate?
Stayed 5 nights in Feb 2020
Response from Guest Experience Manager on 28 Feb 2020
Dear Peter, Thank you for taking the time to tell us about your experience at the Sofitel Agadir. It was a pleasure to have you with us, and we are delighted to read that you had a pleasant stay and enjoyed all our hotel has to offer even when this included some failures. Once again we would like to thank you for your comments on behalf of all of the team. We look forward to welcome you back in our hotel. Sincerely,

6/10 Okay

Susan

Disliked: Property conditions & facilities
You are paying for the name Sofitel
Staff are lovely, but the place needs a serious renovation. The food is cafeteria food at 4 star hotel prices. Worst pizza I have had in my life. Mattress must be decades old as it was very uncomfortable. Not worth the price.
Stayed 2 nights in Oct 2019
Response from Guest Experience Manager on 25 Oct 2019
Dear Susan, Thank you for taking the time to tell us about your experience at the Sofitel Agadir. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On behalf of all of us, I look forward to welcoming you back in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean and perfect for family. I enjoyed staying there and I’ll in the future :)
Stayed 1 night in Oct 2019
Response from Guest Experience Manager on 25 Oct 2019
Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Agadir. We are happy and it was rewarding to read that you appreciated your experience with us. Once again I would like to thank you for your comments on behalf of all of my team. And With this in mind, we hope to welcome you back soon. Warmest regards,

10/10 Excellent

A T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Royal Bay Resort - A five star experience
We stayed at the Sofitel Agadir Royal Bay Resort from 24th Sep to 28 Sep and had a fantastic time. This was made possible by lovely hotel staff, in particular, Sara, the Customer Relations Manager who upgraded us to a magnificent room which was thoroughly cleaned and properly set up, baring in mind that I had an 18month old and I am very strict with hotel cleanliness. The staff on reception, at every restaurant were very friendly and welcoming, never hesitated to help and go out of their way to make our stay as comfortable, enjoyable and as safe as possible. We thank them dearly for making this happen. For our fellow travellers who are reading this review rest assured that the staff are friendly, hotel is of a very high standard, free WiFi everywhere, restaurants are fabulous, very child friendly, the pool area is of decent size, kids pool always had warm water, security is paramount, checks at gates and entry, hotel has a VIP night club for party goers, shisha spot for casuals and varied entertainment everyday of the week, Moroccan night of Fridays not to be missed. Overall we had a five star service and we thank the hotel staff for this. Finally, couldn’t finish without mentioning chef Zouhaer Hicham who does one of the best tagine dishes I have ever eaten, you have to taste it to believe it, so if you are still in doubt, rest assured that Sofitel Royal Bay Resort will give you a five star service. Many thanks for all who made it happen
Stayed 4 nights in Sep 2019
Response from Guest Experience Manager on 15 Oct 2019
Dear Guest, Thank you for taking the time to share such wonderful comments following your recent stay with us, complementing our facilities and the service provided by our Team members. We are absolutely thrilled to hear that overall, you had an amazing experience with us. We look forward to welcoming you back to Sofitel Agadir Royal Bay Resort. Sincerely,

4/10 Poor

Inmate, London

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
2..3 star service marketed as 5 star. Made to feel like a prisoner by security every time we entered. We had water and food confiscated by security (apparently it’s prohibited for our safety as they claim they would be responsible if we fell sick from eating outside food on their premises - nothing to do with the hotel’s own food availability at massively inflated prices). Security demanded to know our room number so they could search our room for more food. This caused about €40 of food to spoil. All this policy guaranteed is that we would not eat in the hotel’s restaurants. Every time we came back into the hotel the security would demand our room number despite having seen us leave the hotel earlier. Showing a room key card wasn’t enough. Housekeeping comes to the room not less than 4 times throughout the day to do the job that would normally be done in one visit in any other hotel. One visit to collect towels, one to make the bed, one to place new towels and one to driver complementary water and a chocolate. Some of these were routinely missed (the water and towel delivery) and needed to be chased multiple times per day. Housekeeping staff generally had a hard time communicating in English. The room cleanliness was poor. Vents were choked with dust, the bathroom fogged window to the bedroom covered in water streaks. Dirt in corners of the room and windows, on top of door sliders. There was minimum attention to detail when it comes to cleaning.
Stayed 6 nights in Sep 2019
Response from Guest Experience Manager on 15 Oct 2019
Dear Guest, Thank you en considérationor taking the time to tell us about your experience at the Sofitel Agadir Royal Bay Resort. We are very disappointed to read that we have been unable to exceed your expectations and we invite you to contact us to discuss in detail your experiences at our property. Feedback from our guests is highly valued as it helps us to see our property, in detail, through our guest’s eyes; we would greatly appreciate the opportunity to speak with you directly and hope to demonstrate Sofitel’s well-known dedication to the satisfaction of our guests. Sincerely,

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 11 nights in Sep 2019
Response from Guest Experience Manager on 20 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback about your experience at the Sofitel Agadir Royal Bay Resort. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Hanane R. Quality Director on 19 Sept 2019
Cher client, Nous sommes désolés de lire que votre séjour parmi nous n'ait pas répondu à vos attentes. Nous restons à votre entière disposition si vous souhaitez nous contacter directement afin de nous apporter plus de précisions sur votre expérience. Très cordialement,

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
A nice stay but not really 5*. Rooms a little basic.
Stayed 11 nights in Aug 2019
Response from Guest Experience Manager on 4 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback about your experience at the Sofitel Agadir Royal Bay Resort. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Ibrahim

Travelled with group
Liked: Cleanliness, staff & service
Fantastic Service
Fantastic service with excellent hospitality on the day of Eid by Yussef (Concierge) who made us feel at home and even offered us complimentary breakfast. Spacious pool area and good swimming facilities for all ages. Great location set on the beach front and great beach cafe. Decor in the rooms in need of an uplift. Service and quality of shishas require major improvement.
Stayed 3 nights in Aug 2019
Response from Sara Bounouar on 19 Aug 2019
Hello , We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. Thank you for mentionning the name of our Heartist Youssef . We look forward to welcoming you back again very soon. Best Regards .

4/10 Poor

Delwar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not to expectation
It was a bad experience considering the high price that I paid , being a luxury hotel .
Stayed 1 night in Aug 2019
Response from Sara Bounouar on 11 Aug 2019
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sara Bounouar on 11 Aug 2019
Hello , We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards .

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The corniche andcthe fresh atlanyic breeze is lovely as well as the natiral 5km sandy coadtline. As for the hotel only the Riyad which is spacious with a roof that retracts and the pool area were 5 star quality. Majority of the staff were incompetent and more often than not did not follow up on requests. This is not a bad review but an honest one. The staff made my staff at
Stayed 21 nights in Jul 2019
Response from Sara Bounouar on 2 Aug 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

4/10 Poor

Adnaan, Doha

Liked: Room comfort
Disliked: Staff & service
Disappointing service
Check in was very slow compared to other 5 star hotels. Our room was specially decorated on request which was a pleasant surprise for my wife. They also upgraded us to a pool view room. However the room had a foul smell and had many defects. After complaining to the manager she apologised and said she would change our room and upgrade us again. The room change took best part of an hour even though I was told 10 minutes. Our new room was better. I was informed I would also receive some complimentary snacks which never arrived. I requested an iron 3 times which finally arrived over 12 hours later. Our first evening was wasted waiting to move room and receive the iron. Breakfast was nice with a large selection, however the service was poor. I would not recommend this hotel due to its poor service. Nothing like other 5 star hotels I have stayed at
Stayed 1 night in Jul 2019
Response from Sara Bounouar on 23 Jul 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 Good

Mohammed amer

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Sofitel Royal bay Agadir
Hotel needs big uplift it’s old and and knackered staff try their best. Specially Sarah from customer relationship manager was brilliant. She made sure our stay was as comfortable as possible after slight problem with room service. Every day she spoke to us and sent flowers and sweets. Also the guy called Omer from house keeping was great too. He was very friendly and helpful. Over all good stay with 4 young kids. Thumbs up sarah and Omer and also security guy at the gate ( can’t remember his name.)
Stayed 7 nights in Jul 2019
Response from Sara Bounouar on 14 Jul 2019
Hello , Hello , We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. Thank you for mentionning the name of our Hedartists Sarah And Omar . We look forward to welcoming you back again very soon. Best Regards .

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sara Bounouar on 12 Jul 2019
Bonjour , Merci encore pour votre préférence en choisissant notre hôtel en cette occasion et pour la courtoisie de votre temps, bien que nous comprenions que ce ne fut pas l'établissement adapté à vos exigences, c'est pourquoi nous vous encourageons pour une prochaine occasion à aller sur notre site web d'où nos agents pourront vous offrir un service de réservation personnalisé et vous donner toutes les informations nécessaires afin que vous puissiez choisir l'hôtel Accor qui corresponde le mieux à vos souhaits et besoins.

4/10 Poor

AJ, Kuwait

Liked: Amenities
Disliked: Cleanliness, staff & service
I booked a suite and discovered it’s just 2 connected rooms , very strange and layout !!!. Front desk staff very ineffective and slow in addressing guests needs , I’m not talking about my case only but many other guests as well , many times the front desk left empty and simple issue like faulty room keys replacement takes about 15 min without even a word of apology!!! Staff and their management are inexperienced and not around in case of need . I tried to have breakfast in the open air and they make it a big deal that called for special management! exemptions !!! Although I’m paying for my breakfast , they said you can have it either in the room or in the buffet restaurant which was closed by that time !!! The hotel atmosphere is very dull and boring , I stayed for 5 nights and they never brought a band or a Moroccan singers like other hotels !! It’s very un satisfying experience for a 5 star hotel . I will seriously consider not coming back to this hotel
Stayed 5 nights in Jun 2019
Response from Sara Bounouar on 10 Jul 2019
Hello , We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation weekend
Fantastic hotel ; excellent staff ; great food. The private area of the beach is a roped off section so you still have locals around. Family friendly hotel a lot of kids. A little Far from where the action is (30 min walk) but it’s great if you want to go relax. The disco is dull. In the evening they transform the main lobby into a cafe with live music and shisha which is absolutely divine Overall great for couples and families or a getaway relaxation weekend - not for solo travellers if you’re looking to meet people
Stayed 2 nights in Jun 2019
Response from Sara Bounouar on 12 Jul 2019
Bonjour , Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochainement.

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms and service are not the Sofitel standard
Stayed 2 nights in Jun 2019
Response from Sara Bounouar on 10 Jul 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019
Response from Sara Bounouar on 10 Jul 2019
Hello , Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we noticed the bath had white stains which could not be removed when rinsed and the staff said it's bleach or something and the place needs renovating the chips in tiles and walls, then ants walking all over our troothbrushes etc in the bathroom, explained the problem to a member of staff in breakfast buffet because she happened to go by and ask the problem. All they did was quick mop and wipe the ants away from the basin and the floor, strangely enough we were in 1st floor above the ground and she said they come from the garden and we explained we don't have a balcony and the trail is from the lobby front door. Instead of shifting us to a new room they just wiped away the ants. It's a shame as it was our first trip to morroco and probably last. It has put us off that much, would not come back to agadir
Stayed 3 nights in Jun 2019
Response from Sara Bounouar on 10 Jul 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good time at this hotel. Room was clean and comfortable. Friendly and helpful staff. Food was good. We will definitely visit again.
Stayed 3 nights in Jun 2019
Response from Sara Bounouar on 17 Jun 2019
Hello , We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Sofitel Agadir Royal Bay was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories . Best Regards .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Sara Bounouar on 17 Jun 2019
Bonjour , Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Sofitel Agadir Royal Bay . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hôtels. Très Cordialement .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Sara Bounouar on 16 Jun 2019
Hello, We first would like to thank you for making our Sofitel Agadir Royal Bay your preferred choice for your holidays in Agadir , it is always a pleasure to welcome back our most loyal guests year after year.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Sara Bounouar on 31 May 2019
Hello , Thank you very much for sharing this great review of your recent stay at Sofitel Royal Bay . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards .

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Sara Bounouar on 6 May 2019
Hello , Greetings from Sofitel Royal Bay Agadir ... First and foremost , allow me to thank you so much for taking your time to share with us you review about your last experience at our Resort . Looking forward to see you soon for an other great experience . Best Regards , Mohamed Aqqa General Manager , Sofitel Royal Bay Agadir.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel fake 5start No luxury and view sea dont recomand to ur client!!!!!!!
Stayed 3 nights in Apr 2019
Response from Sara Bounouar on 3 May 2019
Hello , Greetings from Sofitel Royal Bay Agadir ... First and foremost , allow me to thank you so much for taking your time to share with us you review about your last experience at our Resort . Your concern has been communicated to all the departments, it really help us to improve the quality of the service and product , we are really sorry you didn't have the stay you wished for . Looking forward to see you soon for a better experience . Best Regards ,

10/10 Excellent

Verified traveller

Stayed 9 nights in Mar 2019
Response from Sara Bounouar on 30 Apr 2019
Bonjour, Je tiens à vous remercier au nom de toute l'équipe du Sofitel Agadir de votre aimable témoignage suite à votre séjour dans notre établissement. Votre satisfaction est notre meilleure récompense. Nous espérons avoir le plaisir de vous accueillir pour un prochain séjour très bientôt. Merci encore d'avoir pris le temps de partager votre expérience au Sofitel Agadir . Bien à vous , Sara Bounouar Responsable Relations Publiques

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Sara Bounouar on 30 Apr 2019
Bonjour, Je tiens à vous remercier au nom de toute l'équipe du Sofitel Agadir de votre aimable témoignage suite à votre séjour dans notre établissement. Votre satisfaction est notre meilleure récompense. Nous espérons avoir le plaisir de vous accueillir pour un prochain séjour très bientôt. Merci encore d'avoir pris le temps de partager votre expérience au Sofitel Agadir . Très cordialement, Sara Bounouar Responsable Relations Publiques

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and very helpful. Amazing hotel
Stayed 3 nights in Mar 2019
Response from Sara Bounouar on 25 Mar 2019
Hello , Greetings from Sofitel Royal Bay Agadir ... Thank you so much for taking your time and sharing with us your feedback about your last experience in our Resort , it's our pleasure to hear that :) We are looking forward to see you soon for an other great stay . Best Regards. Sara Bounouar Guest Relations Supervisor

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab time :)
Amazing fab time thx so much ,specially make my Birthday so special love it see u soon again :)Aneta
Stayed 1 night in Mar 2019
Response from Sara Bounouar on 23 Mar 2019
Dear Aneta , Greetings from Sofitel Royal Bay Resort ... That's a pleasure to hear that you've enjoyed your stay with us ans especially your birthday celebration .Looking forward to see you again for an other amazing experience . Have a wonderful day ahead . Best Regards . Sara Bounouar Guest Relations Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Sara Bounouar on 30 Apr 2019
Bonjour, Je tiens à vous remercier au nom de toute l'équipe du Sofitel Agadir de votre aimable témoignage suite à votre séjour dans notre établissement. Votre satisfaction est notre meilleure récompense. Nous espérons avoir le plaisir de vous accueillir pour un prochain séjour très bientôt. Merci encore d'avoir pris le temps de partager votre expérience . Très cordialement, Sara Bounouar Responsable Relations Publiques

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Sara Bounouar on 30 Apr 2019
Bonjour, Je tiens à vous remercier au nom de toute l'équipe du Sofitel Agadir de votre témoignage suite à votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous accueillir pour un prochain séjour très bientôt afin d'atteindre votre satisfaction à 100% Merci encore d'avoir pris le temps de partager votre expérience au Sofitel Agadir sur Expedia . Très cordialement, Sara Bounouar Responsables Relations Publiques

8/10 Good

avinoam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sara Bounouar on 27 Feb 2019
Dear sir , Greetings from Sofitel Royal Bay Agadir . Thank you so much for taking your time to post your review , it's our pleasure to welcome you here again and assist you anythime , all the Resort team will be more than happy to do that . Looking forward to see you soon . Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed outdoor dining between the pool and ocean. Fish Market restaurant offered a nice selection of sea food. Room was fine...not really five star...but fine enough. Bed was too soft for us and it was difficult for me and my wife to get a good night's rest. The quality of the breakfast experience could definitely be improved by adding an egg/omelette station.
Stayed 1 night in Feb 2019
Response from Sara Bounouar on 27 Feb 2019
Dear sir , Greetings from Sofitel Royal Bay Agadir . Thank you so much for taking your time to post your review , it's our pleasure to welcome you here again and assist you anytime , all the Resort team will be more than happy to do that . All your concerns have been communicated to the departments in charge accordingly, we promise a better experience on your next visit. Looking forward to see you soon . Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very special to be a guest of such a wonderful team of sofitel Hotel.from start till end.memories were made wonderful.all staff were helpful and professional with a big smile at any request or concern.difinitely will visit again in future its worth it.
Stayed 2 nights in Jan 2019
Response from Sara Bounouar on 27 Feb 2019
Dear sir , Greetings from Sofitel Royal Bay Agadir . Thank you so much for taking your time to post your review , it's our pleasure to welcome you here again and assist you anytime , all the Resort team will be more than happy to do that . All your concerns have been communicated to the departments in charge accordingly, we promise a better experience on your next visit. Looking forward to see you soon . Best Regards

10/10 Excellent

Abdulghani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely delightful stay. The staff were incredible. Especially Aisha (housekeeping) and naima who was always an amazing host at breakfast. Definitely would go back again.
Stayed 7 nights in Jan 2019
Response from Sara Bounouar on 27 Feb 2019
Dear sir , Greetings from Sofitel Royal Bay Agadir . Thank you so much for taking your time to post your review , it's our pleasure to welcome you here again and assist you anytime , all the Resort team will be more than happy to do that . Looking forward to see you soon . Best Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend or stay at this Sofitel. The place is in Hogh need of renovations. The hallway carpets are so smelly and tired. The room and the place 8n general is not just dated but worn out. Considering the rates we paid or at any rate. We stayed at Rabbat's Soffitel which even though it is also an older facility it did not dissapoint.
Stayed 1 night in Jan 2019
Response from Sara Bounouar on 27 Feb 2019
Dear sir , Greetings from Sofitel Royal Bay Agadir . Thank you so much for taking your time to post your review , it's our pleasure to welcome you here again and assist you anytime , all the Resort team will be more than happy to do that . All your concerns have been communicated to the departments in charge accordingly, we promise a better experience on your next visit. Looking forward to see you soon . Best Regards

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
Excellent trip
Hotel was very nice but in our opinion in need of refurbishment.The grounds were amazing and the location on the beach was really good .The staff were very helpful and attentive .The breakfast was nice but could have had larger range e.g. scrambled eggs , smoked salmon etc altho the pastry selection was very wide .Overall a great experience in a lovely hotel
Stayed 2 nights in Jan 2019
Response from Sara Bounouar on 27 Feb 2019
Dear sir , Greetings from Sofitel Royal Bay Agadir . Thank you so much for taking your time to post your review , it's our pleasure to welcome you here again and assist you anytime , all the Resort team will be more than happy to do that . Looking forward to see you soon . Best Regards

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was very comfortable with good linens. Otherwise avoid this place if you can.
Stayed 1 night in Nov 2018

2/10 Terrible

Milan Mithani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Hi After much deliberation I decided to book my family holiday at the Sofitel Bay Resort hotel primarily due to the location and reviews. Unfortunately my family and I have been let down and our experience at this hotel was disappointing
Stayed 7 nights in Oct 2018

8/10 Good

BELKAcem, Agadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant this was perfect...i am very unhappy about the transfert from the airport to the hôtel we waited one hour and half at night in the cold nobody was at the airport
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

cezarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

johnny, london

Disliked: Staff & service, property conditions & facilities
Save your money and stay away
The outside decor and grounds was very nice, but the room was dark and dated. 5* more like a 3*. If your English you don’t stand a chance because all the staff know is French. So when you go down for breakfast and ask for tea it takes at least 20mins to arrive. No baked beans for breakfast. Same exact food every day with no difference. Beach was dirty with camel waste as they roam up and down on the sand. And do not book any massages especially outside the hotel. We booked a massage through our rep and it would appear the place was was a brothel rather then a massage parlour. And the women want you to be butt naked. Few days before I left started to have belly issues had to go to the doctor for medication. There was even other guest who were so fed up that they checked out a few days early and paid for a flight home. This place was a waste of my hard earned money. Also my room had a mould issue which appeared on the 3rd day, so had to change it. At 1st the maid wanted to wipe it down. But we insisted we changed rooms as we had a child with us. Interests me that people actually return back there. I’m guessing they haven’t travelled much.
Stayed 7 nights in Sep 2018

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Very lovely Hotel direct on he beach with lovely big pools. All very clean and neat. All staff very friendly and helpful. Breakfast and Dinner fantastic. Rooms and bath were spacey and clean. Bed very comfi. Special effort was made at the 30th birthday of my daughter with roses, cake and singing at the breakfast table and free room upgrade for her. We will come again in the near future.
Stayed 3 nights in Sep 2018

10/10 Excellent

Patrick

Love this hotel
Love this hotel
Stayed 1 night in Sep 2018

6/10 Okay

Armon

Liked: Staff & service
Disliked: Cleanliness
In need of an update
The hotel is old and needs to be upgraded. Especially the rooms. However, the staff is very nice and the pool area is fun for all ages.
Stayed 4 nights in Aug 2018