Exterior

Reviews of Quality Inn O'Connell

3.5 out of 5
Quality Inn O'Connell
197-199 O'Connell Street, North Adelaide, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 507 reviews" "
Rating 8 - Good. 214 out of 507 reviews" "
Rating 6 - Okay. 41 out of 507 reviews" "
Rating 4 - Poor. 5 out of 507 reviews" "
Rating 2 - Terrible. 3 out of 507 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Kathryn

Stayed 1 night in Apr 2022
Response from Quality Inn O'Connell on 1 May 2022
Your comfort is extremely important to us. We will use your review to encourage continued improvement and care for our guests. We are always developing our services so you have positive experiences when staying with us.

6/10 Okay

Doreen

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fawlty Towers
Lift that sometimes didn’t work with the stairs almost impossible for my 85 yr old husband. After some urging we were given another room on level 1 (there is no ground floor.) On day 2 our code didnt work to access hotel. Rang reception and they promised to ring back with another code. After sitting for some time on the pots on the footpath and hearing nothing back, I rang again and was given the new code. Reception is just a 24 hr phone call with nobody on site and the little restaurant is closed which is the result of covid staff shortages I'm told, but guests need to be told this. Actually we enjoyed the many offerings on O'Connell Street. Location of the hotel is superb and the rooms are comfy but there are definitely some improvements needed. On the occasions we needed to park our car, there were no spots available.
Stayed 7 nights in Apr 2022
Response from Quality Inn O'Connell on 1 May 2022
Thank you Doreen.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenience to a variety of food outlets. Being able to walk instead of always getting the cat out.
Stayed 1 night in Feb 2022
Response from Quality Inn O'Connell on 28 Feb 2022
Thank you

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Kyle

Stayed 1 night in Feb 2022

10/10 Excellent

Lube

Liked: Staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2022

6/10 Okay

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice rooms. On site car parks very limited. First in basis. Sister motel across road but their carpark full too. Had to park in main road. No reception on site but easy to call and arrange.
Stayed 2 nights in Nov 2021
Response from Quality Inn O'Connell on 29 Nov 2021
Hi Jodie, Thank you for taking the time to provide a review. We do have limited parking and it is great to team offer you an alternate. We have our reception line open 24 hours to assist where possible. We appreciate your positive comments; we have housekeeping, maintenance and management onsite, sorry you didn't get to see them this time. Reception hours are limited as we recover from covid impacts. Our goal is to have the cafe and reception open in the new year.

8/10 Good

Kristine

Travelled with partner
Liked: Amenities, property conditions & facilities
Location was great . Didn’t see any staff at all. Parking was limited and would have been great if we were notified prior to our arrival at 9pm. But 24 hour reception was available and helpful. No utensils in the room except tea spoons . Tv was too small for the size of the room ,
Stayed 2 nights in Nov 2021
Response from Quality Inn O'Connell on 28 Nov 2021
Thank you for your review Kristine. We are glad our 24 hour reception line staff were able to assist you. Management will review your feedback as your comfort and positive experience is extremely important to us. Although COVID slowed down our renovations, slowly we are updating all rooms.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tight and very limited parking and entry and exit awkward to navigate
Stayed 2 nights in Nov 2021
Response from Quality Inn O'Connell on 28 Nov 2021
Thank you for your top scores. This is a fair summary of the car park; we can only offer limited parking on site. When full, we offer our sister property as an alternate option. Our reception team will try and assist, when full occupancy, parking is limited.

10/10 Excellent

Lynda, Jamestown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2021
Response from Quality Inn O'Connell on 7 Nov 2021
Thank you for taking the time to provide a review Lynda. We really appreciate your positive review and we will share your top scores with our team to encourage continued development and care for our guests. Our reception line is open 24 hours for customer support; we are only a call away. Take care.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Quality Inn O'Connell on 1 Nov 2021
Thank you for your support of family owned, South Australian business. Your top scores are very motivating for our team; we will continue to develop and care for our guests to ensure you have a positive experience when staying with us. Wishing you all the best.

8/10 Good

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideally located for access to o,connell st and its many bars and restaurants
Stayed 1 night in Oct 2021
Response from Quality Inn O'Connell on 1 Nov 2021
We are pleased to read that you could take advantage of the great location and O'Connell Street. With a bus stop out the front the CBD is a short trip or walk away. Thank you for choosing to stay with us. We look forward to hosting you again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I assume due to covid, but during our stay communication was by text, and we didn't see any staff, this may sound impersonal, but under these conditions, it was very easy to check in, and leave with the minimal of fuss, whilst still enjoying a very comfortable clean room.
Stayed 1 night in Oct 2021
Response from Quality Inn O'Connell on 11 Oct 2021
Hi Robert. Yes we run this property satellite due to covid impacts. We have daily housekeeping and maintenance, with a 24 hour reception phone line to support guests during their stay. Self check in properties are covid safe and provide such efficiently smooth check ins. Our team are only a phone call away, we have security, CCTV, management stay onsite and the convenience of secure access codes has been a great bonus. We are pleased you enjoyed your stay and we thank you for supporting South Australian, family owned business.

10/10 Excellent

Will

Stayed 1 night in Sep 2021

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Quality Inn O'Connell on 4 Oct 2021
Thank you for taking the time to provide a review. Your top scores will motivate our team to continue to develop & care for our guests. Your comfort is extremely important to us. We wish you safe travels and look forward to hosting you again. All the best.

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to all facilities we needed during our stay. The second floor EK suite had beautiful parkland views. The room had a window that could be opened to allow a flow of fresh air. The K bed was so comfortable - home away from home. Free bottles of water were appreciated after a long day of travel.
Stayed 3 nights in Sep 2021
Response from Quality Inn O'Connell on 27 Sept 2021
Thank you Lyn for taking the time to provide your review. It is very motivating to hear such positive comments and great advise for other guests. We are pleased you noticed & enjoyed the complimentary water; the small things really do matter. We appreciate your support for South Australian owned business and look forward to hosting you again. Safe travels.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the contactless check in and the free parking
Stayed 1 night in Sep 2021
Response from Quality Inn O'Connell on 16 Sept 2021
Hi Donna. We are so pleased you found the contactless check convenient. Our reception lines are open 24 hours per day; do not hesitate to let us know if there is anything you need when staying with us. We look forward to seeing you again. Take care.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Clean room with plenty of space. Check-in was straightforward, although it would've been nice to see a staff member! Very convenient location.
Stayed 2 nights in Jul 2021
Response from Quality Inn O'Connell on 17 Aug 2021
Thank you for taking the time to provide a review. We have daily housekeeping, management on site but our reception has had limited hours as we manage covid restrictions. Our reception phone line is open 24 hours, so guests can call us anytime for best customer service and bookings. We appreciate your understanding and value your support. Thank you for the positive comments; we hope to see you again.

8/10 Good

Dianne

Liked: Cleanliness
Stayed 1 night in Jul 2021

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Quality Inn O'Connell on 17 Aug 2021
Cheers!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position
Stayed 2 nights in Jul 2021
Response from Quality Inn O'Connell on 12 Jul 2021
Thank you. Top scores are very motivating and we will share results with our team to encourage continued development & care for our guests. We look forward to hosting you again.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnighter
Very spacious and accomodating, good service, and inclusions, good location, a little traffic-noisy, only other problem is not much parking available on-site
Stayed 1 night in Jun 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Thank you for taking the time to provide a review. We have rooms located around the internal courtyard that are very peaceful, please message us before arrival and we can allocate you one of these rooms to try. Wishing you safe travels and we look forward to welcoming you back.

10/10 Excellent

Simon

Stayed 3 nights in Jun 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Cheers Simon! Thank you for supporting South Australian family owned business. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Jun 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Thank you for your top scores. We will share this with our team to encourage continued development and care for our guests. We appreciate your support for South Australian family owned business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in
Stayed 1 night in Jun 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Thank you.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Thank you for your top scores. We look forward to hosting you again. Take care.

8/10 Good

Anne

Liked: Property conditions & facilities, room comfort
Convenient and comfortable.
Room was generous and comfortable. Location great, value good.Free on-site parking. My booking was made quite late for an after hours arrival. I started to chase up not receiving check in code with hotels.com a half an hour before arrival without success by the time we arrived.unable to speak with real person.Frustrating!Found a contact phone number to managers at one of the entry doors at property and was quickly resolved by friendly helpful staff. Recommend book direct with property.everything else was great.
Stayed 1 night in Jun 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Thank you Anne for providing a review. We appreciate your positive feedback and we will share this with our team to continue to develop our accommodation services. Your recommendation is gold and allows for best communication, service and supports our South Australian owned family business. Thank you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, comfortable anc in a great location
Stayed 1 night in Jun 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Cheers! We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights. The location was perfect for what we required. Close to the CBD, restaurants, Cafes, Adelaide oval and parklands. We liked the clean, quiet rooms. The person on the from desk was helpful and willing go to extra lengths to make our stay memorable.
Stayed 2 nights in May 2021
Response from Quality Inn O'Connell on 28 Jun 2021
This is terrific to read, thank you for taking the time to provide a review. We will share the positive feedback with our team to encourage continued development & care for our guests. Comfort and cleanliness is very important to us and we are pleased you had a wonderful stay. We look forward to seeing you again. Take care.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easily accessible, comfortable. Parking a little cramped.
Stayed 1 night in May 2021
Response from Quality Inn O'Connell on 28 Jun 2021
Thank you for taking the time to provide a review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2021
Response from Quality Inn O'Connell on 12 Jul 2021
We are committed to working hard to achieve high scores. Thank you for taking the time to provide a review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
b
Stayed 1 night in May 2021
Response from Quality Inn O'Connell on 17 May 2021
Thank you for your top scores. This is very motivating for our team! We look forward to hosting you again. Take care.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless checkin and good quality for money
Stayed 1 night in May 2021
Response from Quality Inn O'Connell on 17 May 2021
Thank you for taking the time to provide a review. Your satisfaction is important to us so it is extremely pleasing to read your feedback. Thank you for supporting South Australian owned business.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Room was in need of a little repair in places
Stayed 2 nights in May 2021
Response from Quality Inn O'Connell on 17 May 2021
Thank you for choosing to stay with us. Provided in your room is a feedback form with a section for maintenance. Our team will swiftly act on reported issues to ensure you are as comfortable as you can be when stay with us. We are always updating and improving services and facilities and appreciate your feedback to direct our focus. Take care.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to nth Adel and the city the staff were very good
Stayed 2 nights in Apr 2021
Response from Quality Inn O'Connell on 10 May 2021
Wonderful feedback about our staff and the location is really handy, everything is in walking distance along beautiful O'Connell Street. Thank you for choosing to stay with us and for supporting family owned, South Australian business. We look forward to hosting you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Not enough parking . What is available ,is very tight.
Stayed 1 night in Apr 2021
Response from Quality Inn O'Connell on 10 May 2021
Thank you for providing a review. We do offer back up parking at our sister property Comfort Inn Regal Park that is also off street parking however it is a short walk away.

8/10 Good

Verified traveller

Liked: Cleanliness
Basic service with no reception checkin and no other amenities. Rooms a good size, clean and nice recently renovated bathroom. Good value for money. Fantastic location
Stayed 1 night in Apr 2021
Response from Quality Inn O'Connell on 22 Apr 2021
Thank you for your review. Our reception closes at 5pm and we have reception phone line open 24 hours to support you during your stay. Although we have no mini bar, guests can enjoy complimentary water on arrival and bathroom amenities. Thank you for your positive feedback; it is always a pleasure to host you.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Service at reception, always good and receptive of my needs.
Stayed 5 nights in Mar 2021
Response from Quality Inn O'Connell on 22 Apr 2021
It is great to read that you received good service from our reception team. It is important to us that you have a positive experience when staying with our South Australian family owned Hotel. Thank you for choosing us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice comfortable king bed. We will stay again.
Stayed 1 night in Mar 2021
Response from Quality Inn O'Connell on 22 Apr 2021
Cheers!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A very clean, comfortable and quiet property. All the amenities we needed. Very comfortable beds. Newly renovated bathroom which was very well appointed. Easy to access the room given there are no staff on site. A very safe property too. Close to cafes and restaurants. Very pleased with our stay and will certainly be back again.
Stayed 1 night in Mar 2021
Response from Quality Inn O'Connell on 22 Apr 2021
Thank you for taking the time to provide such an informative review. Our reception is open during the day. We will share this with our team to encourage continued development and care for our guests. We look forward to hosting you again. Thank you for supporting South Australian owned business.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Quiet Hidden Gem
Nice hidden away place... free parking, contactless check-in via email and door PIN.. Room was comfortable and clean and ammenities were perfect... Would stay again...
Stayed 1 night in Mar 2021
Response from Quality Inn O'Connell on 9 Mar 2021
Thank you for taking the time to provide a review Paul. It is wonderful to receive such a positive review and it is always pleasing that your comfort and the cleanliness were recognised. Fuss free check-in, car parking is an asset; we look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed, great position, near eating precinct, easy walk to the city. Man at the desk very helpful. Would certainly recommend.
Stayed 3 nights in Mar 2021
Response from Quality Inn O'Connell on 9 Mar 2021
What a lovely review! Thank you for sharing your great experience; we appreciate your support of South Australian owned business. Cheers.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a great location. A gem that has great restaurants near and easy access to Adelaide on public transport.
Stayed 3 nights in Feb 2021
Response from Quality Inn O'Connell on 9 Mar 2021
Thank you for taking the time to share your experience. We are happy you enjoyed your stay and made the most of the excellent location. We look forward to hosting you again in the future. Wishing you all the best.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good clean room in an excellent location close to facilities. Large rooms, comfy beds and it was very quiet.
Stayed 1 night in Feb 2021
Response from Quality Inn O'Connell on 1 Mar 2021
Thank you for taking the time to provide a detailed positive review. We appreciate your support and our team are very pleased you noticed the new beds! We agree it is a peaceful location but so close to everything. We hope to see you again. Cheers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, friendly staff close to good restaurants.
Stayed 1 night in Feb 2021
Response from Quality Inn O'Connell on 22 Feb 2021
Thank you for your positive scores and feedback. We have opened our reception to offer you additional customer services too. We look forward to hosting you again. Take care.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Quality Inn O'Connell on 1 Mar 2021
Thank you for supporting SA owned business! We look forward to hosting you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
No key cards to worry about. The complementary water was a big hit
Stayed 1 night in Feb 2021
Response from Quality Inn O'Connell on 22 Feb 2021
Thank you for supporting South Australian owned business. We really appreciate your positive comments and pleased you liked the complimentary water and ease of access. We look forward to hosting you again soon.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
Room was nice, clean and comfortable bed. Access to the property is Reception free. We should have received a sms prior to arrival with door keypad codes etc. These had not arrived but we were able to ring and get them. Big negative was the shower (room 111). No pressure and not even luke warm. Whilst location and room presentation was good the shower would prevent me from staying again.
Stayed 1 night in Jan 2021
Response from Quality Inn O'Connell on 25 Jan 2021
Thank you for providing your feedback. We had a pump burst; with guest feedback we have been able to find the issue and address this. Hot showers are a MUST and we took over management of this property because of the modern newly renovated bathrooms! We are so sorry this issue effected you as this is obviously not what we provide or expect. Hot showers and a smooth check in is crucial and we will continue to work with our team to ensure this happens. We are passionate about providing comfortable, clean and affordable rooms and do hope you will give us another opportunity to provide you with the high standards you deserve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable accommodation in a handy location. Walking distance to great cafes.
Stayed 1 night in Jan 2021
Response from Quality Inn O'Connell on 25 Jan 2021
It is wonderful to read you had such a positive and comfortable experience with us. So many services are in walking distance from this Hotel, we hope to open up our cafe soon too! Thank you for supporting SA owned business.