Terrace/patio

Reviews of Mayfair Hotel

5 out of 5
Mayfair Hotel
45 King William Street, Adelaide, SA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1001 reviews" "
Rating 8 - Good. 150 out of 1001 reviews" "
Rating 6 - Okay. 38 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property, excellent concierge service. Beautiful breakfast. Highly recommend, have stayed here several times and loved it every time.
Stayed 2 nights in May 2024

8/10 Good

Thomas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Something was not quite right. The staff were either new and not well trained or the hotel is experiencing some staffing issues. On one day, my room was not serviced in spite of my putting on the ‘please clean room’ sign. Also, a tray of breakfast items remained outside my door even though I pointed out to two different staff members that they needed to be taken away. I would have called room service but the phone in my room wasn’t working. When I arrived, I had to unload my luggage and wheel it inside because there wasn’t anyone at the porters’ desk. I made a reservation at one of the restaurants and when I showed up there was no record of my booking. Staff members were very apologetic about everything that went wrong and were diligent in making things right however I wouldn’t expect so many things to go wrong at a five star hotel.
Stayed 3 nights in May 2024

10/10 Excellent

David, Wellington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really outstanding hotel with super friendly and helpful staff. It's ideally located in central Adelaide with easy access to the main shopping area. Highly recommended.
Stayed 1 night in May 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in May 2024
Response from Alison - Hotel Manager. on 17 May 2024
Thanks, Steven. We are pleased to see that you enjoyed your stay with us.

10/10 Excellent

Antonio

Travelled with family
Fantastic
Stayed 1 night in May 2024
Response from Alison - Hotel Manager. on 17 May 2024
Thanks Antonio, we are pleased that you had a fantastic stay. Look forward yo seeing yoiu again at The Mayfair.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, friendly staff and great location. 1 minute walk from Rundle Mall. Highly recommend!
Stayed 3 nights in May 2024
Response from Alison - Hotel Manager. on 17 May 2024
Hi Rebecca, thank you for taking the time to comment on your recent stay with us. We are so pleased to read that you had enjoyed your stay. It can be a little too tempting being so close to all the shops, especially with Haighs Chocolate Shop on the opposite corner!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alison - Hotel Manager. on 17 May 2024
Thanks, mark, we are glad you enjoyed your stay with us.

10/10 Excellent

Sharah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Still my number one place to stay in Adelaide. The hospitality is so gracious that I dare not give away any surprises. Just go ahead and book it.
Stayed 4 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Johnny, we are pleased that you were happy with your stay,

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alison - Hotel Manager. on 17 May 2024
Thanks Kerry, we are so pleased to see youenjoyed your stay, at The Mayfair.

10/10 Excellent

Adrian, Lockleys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with big bathroom; very quiet. Excellent location. Excellent buffet breakfast.
Stayed 1 night in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Hi Adrian, Thank you for your feedback, we are delighted that you enjoyed your stay and the buffet breakfast. We look forward to welcoming you back gain soon.

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel in a great location. Excellent if you want to walk around and explore but also has public transport options on your doorstep. However, once inside it is really quiet and has a great feel about it. Our room was very clean and well presented. The bed was one of the most comfortable hotel beds we’ve slept in. Buffet breakfast was also really good. Overall this is a great hotel that we would happily stay in again.
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Juliet, we are so pleased that you enjoyed your stay at the Mayfair. I do hope that we have the opportunity to welcome you back again soon.

10/10 Excellent

Magnus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with lots of shops and restaurants within walking distance. Luxurious hotel. Rooms are well appointed. The only issue is that there is no on-site parking and the closest Wilsons parking is not a good parking station
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Hi Magnus, thank you for your feedback, we are pleased that you enjoyed your stay with us. Due to the heritage nature of the building and location in the CBD, we do not have an onsite Car Park, we do have a couple of options, with the discounted self-parking at Wilsons and also the option of Valet Parking within a private car park. We look forward to welcoming you back again soon.

10/10 Excellent

Reet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Alison - Hotel Manager. on 2 May 2024
Thanks, Reet.

8/10 Good

fadi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay with a month enjoyed fist stay return due to attendance a funeral 2 day. Love room size and comfortable bed but same issue as first stay … tv remote issue as to old needs updating and the external of entry and building needs more daily attention as vey dirty and not keep clean is a put off on the way in and out
Stayed 2 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks for your feedback, Fadi, we always appreciate constructive feedback as this allows us to continualy improve our service and facilities for guests. I will follow up on the items mentioned with the hotel team.

10/10 Excellent

Jane

Travelled with partner, Travelled with group
Great location, high quality accommodation. The service has been outstanding. Great little rooftop bar. Will definitely stay again.
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks for your feedback, Jane. We are pleased that you enjoyed your stay with us. Hennessy Rooftop Bar is great, I hope that you had a chance to try the Bar's signature cocktail! We look forward to welcoming you back on you next visit to Adelaide.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Adelaide, amazing staff and Super close to everything. Special mention to Yuka at reception she’s amazing at her job!
Stayed 1 night in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Mark, we are so glad you enjoy your stays with us and apprciate your comments with regards to the team which I will be sure to pass on. I can agree with you in regards to Yukti, she is a star! Look forward to seeing you again soon.

10/10 Excellent

Maria

Stayed 2 nights in Apr 2024
Response from Alison - Hotel Manager. on 2 May 2024
Thanks, Maria.

10/10 Excellent

Tahlia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hotel room
Stayed 2 nights in Mar 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Tahlia, we are pleased that you enjoyed your stay. We do hope to welcome you back again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, clean and friendly staff.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Jessica, hope to welcome you again soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Ann

Travelled with partner
Central.
Stayed 3 nights in Mar 2024

10/10 Excellent

Aimee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property with a luxurious feel. The staff went above and beyond to make our stay special.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Aimee, we are so glad to see that you enjoyed your stay. We hope to welcome you back again in the future.

10/10 Excellent

Jari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good value hotel close to all business meetings at the Adelaide CBD.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Jari, glad that you enjoyed your stay and that the hotel was suitable for your needs.

4/10 Poor

Alexandre

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel staff was not friendly at all.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Hi Alexandre, I am so disappointed that we let you down on this occasion. Our team strive to offer an exceptional service and I am sorry that this is not your experience. If you would like to advise me of any specific issues that I may address, then please do not hesitate to contact me.

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar is excellent, rooms are lovely with everything we needed. Complimentary mini bar was a nice touch.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Nick, so glad to read that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. I booked an Executive King room and was very happy with it.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Russell, we are pleased that you were happy with accommodation. I hope to have the opportunity to welcome you back to The Mayfair in the future.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging $30 per hr for checkout after 12p was excessive given the rates. Breakfast was not worth the price wit limited choices
Stayed 6 nights in Mar 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Mayfair. Excellent location! The Rooms are beautiful! The Mayfair takes pride in all areas of providing excellent accomadation at 5 star rating. Comfortable-Clean-Vibrant-Chic-and the Staff amazing! Thanks for having us-it's been a pleasure staying at the Mayfair😀
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Anna, we really appreciate your feedback, I will ensure that ths is past onto the team. I look forward to welcoming you back again in the future.

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
A lovely city centre hotel. Great location. Staff very professional throughout.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a central location the Mayfair Hotel has some old world charm without being worn and tired. Staff are impeccable in their service and the property is clean and tasteful. All staff went above and beyond. We will be returning.
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 10 Apr 2024
Thanks for your recent review of the hotel, Jack. I am pleased that you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Very solid property in a great location. Queen room on small side. Free minibar is a great touch, restocked daily. Hindley street is a disgrace but peel street is a close option to explore behind hotel. Rooftop bar nice if quiet on a hot evening for a drink. If rates are reasonable definitely worth considering.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 10 Apr 2024
Thanks so much Blair, glad that overall, you enjoyed your stay with us.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 5 nights in Mar 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a find? Such a beautiful place situated across from the Rundle Street precinct, close to everything.. the service was impeccable, rooms fabulous, old world but modern charm.. staff were friendly, helpful and hospitable.. nothing to fault.. thanks for the introduction to Adelaide, loved it!
Response from Alison - Hotel Operations Manager. on 12 Mar 2024
Thank you for your feedback Katrina, we are so pleased to read that you enjoyed your stat. I will be sure to share your comments with the hotel team.

10/10 Excellent

Lesley

Stayed 4 nights in Mar 2024
Response from Alison - Hotel Manager. on 2 May 2024
Thank you, Lesley, we are pleased you enjoyed your stay.

10/10 Excellent

Lisa, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alison - Hotel Operations Manager. on 12 Mar 2024
Thanks Lisa, we appreciate the 5/5. Glad you had an enjoyable stay.

10/10 Excellent

John, Provo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and rooms with central location. Many rooms don’t have a view but are very luxurious.
Stayed 3 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you for your feedback, John. We are pleased that you enjoyed your stay with us.

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No “VIP” benefit and they have no gym to speak of. A dark windowless room with some cardio and dumbbells. Broken machines.
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you, Michael, we appreciate your constructive comments. Our fitness room provides some basic fitness equipment for our guests, we do have one machine that is currently waiting for on the delivery of a replacement part. We are so sorry if this cause you any inconvenience during your stay.

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying in the hotel. It's clean, cute, comfortable rooms and in the perfect location. I want to mention that all staff was pleasure to deal with, but the best of them all was Bradley (what i nice guy!) - he went above and beyond to make my stay super comfortable.
Stayed 2 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you for your kind feedback, Kate. I will be sure to share your comments with Bradley and the hotel team.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you.

8/10 Good

John

Stayed 4 nights in Feb 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice historic hotel in the center of the city. The room was large and clean, but felt a bit out dated. For a 5 star hotel it lacked a nice gym area, pool, spa, or really any amenities. If staying in Adelaide this might be the best option.
Stayed 3 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
Thanks Ryan, we do appreciate your feedback.

10/10 Excellent

Owen Fitzroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff were great
Stayed 4 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
Thank you, Owen. I will pass your comments on to the Team.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation, great service
Stayed 1 night in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
Thanks Steven. We hope to welcome you back to The Mayfair again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alison - Hotel Operations Manager. on 20 Feb 2024
Thank you, Richard

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Tired but happy
We had a delayed arrival due to flights but hotel staff were amazing and sorted everything for us to arrive early the next morning. Bed was the comfiest hotel bed I'd ever slept on, room was spacious and spotlessly clean
Stayed 2 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 20 Feb 2024
Hi Keith, sorry to hear about the delayed flight. I am pleased that the hotel team were able to look after you and glad you enjoyed your stay. Hope to see you back again soon.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Room attendants were thorough and accommodating, rooms were very clean. Very quiet for a city location!
Stayed 7 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
Hi Shawn, thank you for your feedback, we are pleased that you had a pleasant stay. Hope to see you back again soon.

10/10 Excellent

Karren

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels in Adelaide. Extremely comfy bed, free mini bar, friendly staff and fantastic breakfast. Fabulous central location opposite Rundle mall. Highly recommend the cocktails in the roof top bar, excellent service.
Stayed 1 night in Feb 2024
Response from Alison - Hotel Operations Manager. on 20 Feb 2024
Thanks so much, Karren. We are pleased that you enjoyed your stay, also delighted that you had a chance to particiapte in Cocktails in Hennessy, my all time favourite is the Honeytrap, if you didn't have a chance to taste this on this trip, I hope that you have the chance to visit us again soon!