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Something was not quite right. The staff were either new and not well trained or the hotel is experiencing some staffing issues. On one day, my room was not serviced in spite of my putting on the ‘please clean room’ sign. Also, a tray of breakfast items remained outside my door even though I pointed out to two different staff members that they needed to be taken away. I would have called room service but the phone in my room wasn’t working. When I arrived, I had to unload my luggage and wheel it inside because there wasn’t anyone at the porters’ desk. I made a reservation at one of the restaurants and when I showed up there was no record of my booking. Staff members were very apologetic about everything that went wrong and were diligent in making things right however I wouldn’t expect so many things to go wrong at a five star hotel.
This is a really outstanding hotel with super friendly and helpful staff. It's ideally located in central Adelaide with easy access to the main shopping area. Highly recommended.
Large rooms, friendly staff and great location. 1 minute walk from Rundle Mall. Highly recommend!
Rebecca
Stayed 3 nights in May 2024
Response from Alison - Hotel Manager. on 17 May 2024
Hi Rebecca, thank you for taking the time to comment on your recent stay with us. We are so pleased to read that you had enjoyed your stay. It can be a little too tempting being so close to all the shops, especially with Haighs Chocolate Shop on the opposite corner!
Lovely room with big bathroom; very quiet. Excellent location. Excellent buffet breakfast.
Adrian
Stayed 1 night in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Hi Adrian, Thank you for your feedback, we are delighted that you enjoyed your stay and the buffet breakfast. We look forward to welcoming you back gain soon.
A lovely hotel in a great location. Excellent if you want to walk around and explore but also has public transport options on your doorstep. However, once inside it is really quiet and has a great feel about it.
Our room was very clean and well presented. The bed was one of the most comfortable hotel beds we’ve slept in. Buffet breakfast was also really good. Overall this is a great hotel that we would happily stay in again.
Juliet
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Juliet, we are so pleased that you enjoyed your stay at the Mayfair. I do hope that we have the opportunity to welcome you back again soon.
Great location, with lots of shops and restaurants within walking distance.
Luxurious hotel. Rooms are well appointed. The only issue is that there is no on-site parking and the closest Wilsons parking is not a good parking station
Magnus
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Hi Magnus, thank you for your feedback, we are pleased that you enjoyed your stay with us. Due to the heritage nature of the building and location in the CBD, we do not have an onsite Car Park, we do have a couple of options, with the discounted self-parking at Wilsons and also the option of Valet Parking within a private car park. We look forward to welcoming you back again soon.
Second stay with a month enjoyed fist stay return due to attendance a funeral 2 day. Love room size and comfortable bed but same issue as first stay … tv remote issue as to old needs updating and the external of entry and building needs more daily attention as vey dirty and not keep clean is a put off on the way in and out
fadi
Stayed 2 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks for your feedback, Fadi, we always appreciate constructive feedback as this allows us to continualy improve our service and facilities for guests. I will follow up on the items mentioned with the hotel team.
10/10 Excellent
Jane
Travelled with partner, Travelled with group
7 Apr 2024
Great location, high quality accommodation. The service has been outstanding. Great little rooftop bar. Will definitely stay again.
Jane
Stayed 3 nights in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks for your feedback, Jane. We are pleased that you enjoyed your stay with us. Hennessy Rooftop Bar is great, I hope that you had a chance to try the Bar's signature cocktail! We look forward to welcoming you back on you next visit to Adelaide.
My favourite hotel in Adelaide, amazing staff and
Super close to everything. Special mention to Yuka at reception she’s amazing at her job!
Mark
Stayed 1 night in Apr 2024
Response from Alison - Hotel Manager. on 16 Apr 2024
Thanks Mark, we are so glad you enjoy your stays with us and apprciate your comments with regards to the team which I will be sure to pass on. I can agree with you in regards to Yukti, she is a star! Look forward to seeing you again soon.
10/10 Excellent
Maria
4 Apr 2024
Maria
Stayed 2 nights in Apr 2024
Response from Alison - Hotel Manager. on 2 May 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Hi Alexandre, I am so disappointed that we let you down on this occasion. Our team strive to offer an exceptional service and I am sorry that this is not your experience. If you would like to advise me of any specific issues that I may address, then please do not hesitate to contact me.
The room was great. I booked an Executive King room and was very happy with it.
Russell
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Russell, we are pleased that you were happy with accommodation. I hope to have the opportunity to welcome you back to The Mayfair in the future.
Enjoyed our stay at the Mayfair. Excellent location!
The Rooms are beautiful! The Mayfair takes pride in all areas of providing excellent accomadation at 5 star rating. Comfortable-Clean-Vibrant-Chic-and the Staff amazing! Thanks for having us-it's been a pleasure staying at the Mayfair😀
Anna
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 4 Apr 2024
Thanks Anna, we really appreciate your feedback, I will ensure that ths is past onto the team. I look forward to welcoming you back again in the future.
10/10 Excellent
Paul
Travelled with partner
19 Mar 2024
Liked: Amenities
A lovely city centre hotel. Great location. Staff very professional throughout.
In a central location the Mayfair Hotel has some old world charm without being worn and tired. Staff are impeccable in their service and the property is clean and tasteful. All staff went above and beyond.
We will be returning.
Jack
Stayed 1 night in Mar 2024
Response from Alison - Hotel Manager. on 10 Apr 2024
Thanks for your recent review of the hotel, Jack. I am pleased that you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Very solid property in a great location. Queen room on small side. Free minibar is a great touch, restocked daily. Hindley street is a disgrace but peel street is a close option to explore behind hotel. Rooftop bar nice if quiet on a hot evening for a drink. If rates are reasonable definitely worth considering.
Blair
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Manager. on 10 Apr 2024
Thanks so much Blair, glad that overall, you enjoyed your stay with us.
What a find? Such a beautiful place situated across from the Rundle Street precinct, close to everything.. the service was impeccable, rooms fabulous, old world but modern charm.. staff were friendly, helpful and hospitable.. nothing to fault.. thanks for the introduction to Adelaide, loved it!
Katrina
Response from Alison - Hotel Operations Manager. on 12 Mar 2024
Thank you for your feedback Katrina, we are so pleased to read that you enjoyed your stat. I will be sure to share your comments with the hotel team.
10/10 Excellent
Lesley
11 Mar 2024
Lesley
Stayed 4 nights in Mar 2024
Response from Alison - Hotel Manager. on 2 May 2024
Thank you, Lesley, we are pleased you enjoyed your stay.
No “VIP” benefit and they have no gym to speak of. A dark windowless room with some cardio and dumbbells. Broken machines.
Michael
Stayed 3 nights in Mar 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you, Michael, we appreciate your constructive comments. Our fitness room provides some basic fitness equipment for our guests, we do have one machine that is currently waiting for on the delivery of a replacement part. We are so sorry if this cause you any inconvenience during your stay.
I enjoyed staying in the hotel. It's clean, cute, comfortable rooms and in the perfect location.
I want to mention that all staff was pleasure to deal with, but the best of them all was Bradley (what i nice guy!) - he went above and beyond to make my stay super comfortable.
Kate
Stayed 2 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 7 Mar 2024
Thank you for your kind feedback, Kate. I will be sure to share your comments with Bradley and the hotel team.
Nice historic hotel in the center of the city. The room was large and clean, but felt a bit out dated. For a 5 star hotel it lacked a nice gym area, pool, spa, or really any amenities. If staying in Adelaide this might be the best option.
Ryan
Stayed 3 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 28 Feb 2024
We had a delayed arrival due to flights but hotel staff were amazing and sorted everything for us to arrive early the next morning. Bed was the comfiest hotel bed I'd ever slept on, room was spacious and spotlessly clean
Keith
Stayed 2 nights in Feb 2024
Response from Alison - Hotel Operations Manager. on 20 Feb 2024
Hi Keith, sorry to hear about the delayed flight. I am pleased that the hotel team were able to look after you and glad you enjoyed your stay. Hope to see you back again soon.
One of the most beautiful hotels in Adelaide. Extremely comfy bed, free mini bar, friendly staff and fantastic breakfast. Fabulous central location opposite Rundle mall. Highly recommend the cocktails in the roof top bar, excellent service.
Karren
Stayed 1 night in Feb 2024
Response from Alison - Hotel Operations Manager. on 20 Feb 2024
Thanks so much, Karren. We are pleased that you enjoyed your stay, also delighted that you had a chance to particiapte in Cocktails in Hennessy, my all time favourite is the Honeytrap, if you didn't have a chance to taste this on this trip, I hope that you have the chance to visit us again soon!