"Here’s a shortened version (about 50% reduced):
Upon arrival after an eight-hour drive, we were met at the front desk by a young woman whose attitude was rude and unwelcoming. We were tired and expecting a simple, smooth check-in, but were instead made to feel like an inconvenience.
We were told dismissively that because we booked through a third-party site, our details were not readily available. The interaction felt unhelpful and cold rather than supportive.
The most disappointing moment came when she said, “If you don’t want to stay here, maybe you should find alternative accommodation,” in a smug tone. While the manager later attempted to resolve the situation, the initial experience significantly impacted our impression of the stay."
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