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Reviews of Hawthorn Suites By Wyndham Abuja

4 out of 5
Hawthorn Suites By Wyndham Abuja
1 Uke Street, Area 11 Garki, Abuja

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 77 reviews" "
Rating 8 - Good. 25 out of 77 reviews" "
Rating 6 - Okay. 15 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 4 out of 77 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teresita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properties proximity to places I wanted to visit. Room is supposed to be ready but towels were missing and other toiletries were not available.
Stayed 7 nights in Nov 2023
Response from Front office Manager on 29 Nov 2023
Dear esteemed guest,Thank you for the review and also telling us about your experiences. Your concern has been noted and Measures have been taken to correct the anomalies.Kind regards.

10/10 Excellent

Lola

Stayed 2 nights in Jul 2023
Response from Front office Manager on 3 Aug 2023
Dear Lola,Thank you for the review. This is very important for us to do more in providing good services to our guests.Kind regards.

8/10 Good

Livinus

Stayed 5 nights in Apr 2023
Response from Front Office Manager on 23 May 2023
Dear Esteemed guest,Your review is important for us and we appreciate the review.This will spurs us more to do better in delivering better services to our guest.Kind regardLawal Abubakar

8/10 Good

Domingo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Front Office Manager on 2 Nov 2022
Dear Domingo,Thank you for the review. We are particularly happy that your experience meet your expectation.Kid regards.Lawal Abubakat

8/10 Good

Rhonda

Business traveller
Liked: Staff & service, room comfort
Stayed 10 nights in Sep 2022
Response from Front Office Manager on 20 Sept 2022
Dear Esteemed guest,Thank you for the review. We are particularly happy that your stay meet your expectation.This will spurs us to do more in service delivery to our guest.Kind regardsLawal Abubakar

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.
Stayed 4 nights in Jul 2022
Response from Front Office Manager on 30 Jul 2022
Thank you very much. We are happy that your stay meet up with your expectation. We look forward to see you again. Kind regards. Lawal Abubakar

6/10 Okay

Theda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.
Stayed 3 nights in Jul 2022
Response from Front Office Manager on 25 Jul 2022
Dear Esteemed guest, We appreciate your review. As for the concerned issue raised, the management has taken a necessary steps to correct the anomalies so far raised. Kind regards. Lawal Abubakar

6/10 Okay

Agbi

Liked: Cleanliness
Disliked: Staff & service
Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water. Staff need to be more friendly, & facility needs better maintenance
Stayed 1 night in Jul 2022
Response from Elie yammouni on 16 Jul 2022
Dear Agbi Thank you for your feedback, on behalf of the management kindly accept my apology on the delay in check in and the inconvenience of the the hot water that might cause you Looking forward to see you again

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.
Stayed 8 nights in Jun 2022
Response from Elie yammouni on 16 Jul 2022
Thank you

2/10 Terrible

Andre

Travelled with group
Disliked: Staff & service, property conditions & facilities
Property needs to be renovated not worth the price also room was crawling with cockroachs.
Stayed 2 nights in Jun 2022
Response from Front Office Manager on 30 Jun 2022
Dear Esteemed guest, We are sorry that your stay did not meet your expectation. However, we have taken necessary measures to address the concerns you raised. Kind regards. Lawal Abubakar

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abuja weekend
Fun Abuja get away
Stayed 3 nights in Apr 2022
Response from Front Office Manager on 5 May 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Good Hotel
Once more our stay was great! Spacious room with all the amenities and good breakfast spread
Stayed 1 night in Apr 2022
Response from Front Office Manager on 5 May 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

10/10 Excellent

KATRINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please book this hotel whenever traveling in Abuja! Everything is world class, especially staff and management! I stayed here for 7 days, and it was truly a home away from home experience! Friendly staff, safe and secure environment, excellent food and beautiful location! You will NOT be disappointed!
Stayed 6 nights in Feb 2022
Response from Elie on 15 Apr 2022
Thank you

2/10 Terrible

Marquitta

Stayed 1 night in Feb 2022

8/10 Good

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and accommodating. The morning breakfast was always very good! The only thing I didn't like was the checkout process. They could not process my VISA credit card because their machine was down. It was a good thing my Fiancee was there to do a POS transfer for the balance. Also, the Television in my room did not have a clear picture quality. I expected better for this hotel.
Stayed 7 nights in Mar 2022
Response from Front Office Manager on 5 Apr 2022
Dear Esteemed guest, Thank you for the review, We appreciate your acknowledgment of our staff's courteousness and the breakfast being okay. As for the delayed checkout process due to machine malfunctions, we have in place to ensure that such did not happen again. Kind regards. Lawal Abubakar

10/10 Excellent

Iniobong Uwem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Front Office Manager on 22 Mar 2022
Dear Esteemed guest, Thank you for staying with us. We are particularly happy that your experience meets your expectation. Kid regards. Lawal Abubakar

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay again!
Once again, it was an amazing stay. The room was almost palatial and my wife who was staying for the first time was impressed. The manager added a little extra touch by sending us a free fruit salad!
Stayed 2 nights in Feb 2022
Response from Elie on 5 Mar 2022
Thank You sir

10/10 Excellent

Ndubuisi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place to be
Very friendly services with cooool breakfast included.
Stayed 2 nights in Jan 2022
Response from Front Office Manager on 2 Feb 2022
Dear Esteemed guest, Thank you for taking your time to review our services. We are glad that our services meet your expectation. Kind regards. Lawal Abubakar

10/10 Excellent

Livinus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful employees and staff, good taxi drivers attached. The breakfast etc.
Stayed 1 night in Dec 2021
Response from Front Office Manager on 4 Jan 2022
Dear Livinus, We are delighted that our services meet your expectation. This has Spurs us to do more in service delivery. Kind regards Lawal Abubakar

2/10 Terrible

obinna

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Experience
This hotel is terribly run down and needs to be fully renovated. It’s a motel/one star hotel at best and is no where near worth the price. An overall sub-par experience; I would never recommend this place for anyone.
Stayed 4 nights in Dec 2021
Response from Front Office Manager on 2 Feb 2022
Dear Esteemed guest, Thank you for taking your time to review our service delivery. We are sincerely sorry that our performance did not meet your expectation. We have put in measures to improve on the concerned issues raised. Kind regards. Lawal Abubakar

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Once more, a great hotel experience. Booked for two nights and got complimentary stay instead!! Had welcome gifts left for me by the manager at check in and a complimentary fruit dish the next morning! I had absolutely no complaints. I recommend this hotel and will definitely be back!
Stayed 2 nights in Nov 2021
Response from Front Office Manager on 4 Jan 2022
Dear Alex, We are delighted that our services meet your expectation. This could spurs us to do more in service delivery. Kind regards. Lawal Abubakar

6/10 Okay

Ajit

Business traveller
Stayed 3 nights in Aug 2021
Response from Front Office Manager on 6 Sept 2021
Thank you for the feedback. Lawal Abubakar

6/10 Okay

Abodunrin

Business traveller
Liked: Staff & service
The hotel is just okay, rooms are very big and staff member are friendly and helpful. They just need to improve on their facilities and restaurant
Stayed 2 nights in Jul 2021
Response from Front Office Manager on 3 Aug 2021
Thank you for the the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jun 2021
Response from Front Office Manager on 24 Jun 2021
Dear guest, We are glad that you enjoyed your stay. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are courtous
Stayed 1 night in May 2021
Response from Front Office Manager on 2 Jun 2021
Thank you for the feedback. We are happy that you enjoyed your stay with us. Kind regards. Lawal Abubakar

6/10 Okay

Alex

Disliked: Staff & service
Shady Hotel staff
I stayed 3 nights. Ordered dinner first and second night, signed the invoices both times. Was delayed over 20 mins on checkout when my bill was overcharged and I insisted so. I demanded for the slips and they brought 3! One had my signature and name forged!! The manager was called for and apologized! I settled the correct bill and had to rush off to the airport after being asked the description of the room service staff.(same staff both nights, I even tipped him handsomely) I think the management has to take it seriously because I want to believe this is not a random case. I am a Hotels.com Gold member and a Star Alliance Gold member also. This was easily the worst check out experience in my travel history. I will definitely NOT stay here again.
Stayed 3 nights in May 2021
Response from Front Office Manager on 30 Aug 2021
Thank you for the feedback. The management had taken a drastic measure on the said staff. We assure that such will never happen again Kind regards Lawal Abubakar

10/10 Excellent

Oladipo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing place to stay
Stayed 1 night in May 2021
Response from Front Office Manager on 24 May 2021
Thank you for staying with us. We really appreciate your feedback

10/10 Excellent

Verified traveller

Stayed 14 nights in Jan 2021
Response from Front Office Manager on 30 Aug 2021
Thank you for the feedback Lawal Abubakar

6/10 Okay

Rendell

The tub was extremely dirty and housekeeping kept forgetting to leave clean towels and floor mat.
Stayed 15 nights in Jan 2021
Response from Front Office Manager on 30 Aug 2021
Thank you for the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

10/10 Excellent

Eghosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs were quite professional and friendly. The rooms were very clean and comfortable. I will recommend the hotel any day.
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and hospitality is excellent
Stayed 17 nights in Aug 2020
Response from Elie Yammouni on 24 Aug 2020
Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality,Peaceful atmosphere and very friendly staffs
Stayed 7 nights in Jul 2020
Response from ELIE on 29 Jul 2020
Thank You Very Much

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a lovely place to stay
Stayed 13 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly people around, good food and excellent location. Worth the money.
Stayed 3 nights in Jan 2020

8/10 Good

Ladycrete, Kayenta Arizona

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They upgraded the room at no charge. The WiFi is terrible, and there is no ethernet port to connect with a cable.
Stayed 1 night in Jan 2020
Response from Lawal Abubakar on 23 Jan 2020
Dear Ladycrete, We sincerely apologized that our service did not meet your expectation. However, a measure has been put in place to correct the anomalies.

2/10 Terrible

Tope Ashley

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Clean and cossy rooms, check in was really easy. Staff responded to my request promptly. The bitter soup was mouth watery! Yom.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Breakfast was good, room was clean, but the room complementary was poor, can’t have tea replaced when requested, internal phone not working, fridge not working, no clean towels
Stayed 2 nights in Nov 2019

8/10 Good

Arin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay for the money
Clean, bright, comfortable room. Like most Nigerian places, wifi spotty to non-existent. Shower stall has seen better days, but plenty hot water. Also a Nigerian (mayb West African?), only one bath towel offered, even when two people staying. Nigerian hotels really need to get with it and start understanding in modern times, especially paying customers, should be entitled to their own individual clean towel!
Stayed 2 nights in Nov 2019

4/10 Poor

Rita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We paid for breakfast for two, got only one
We paid for breakfast for two, but only one person was served.
Stayed 2 nights in Nov 2019

6/10 Okay

P C

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel facility needs to be updated/upgraded...
Facilities in this hotel are awfully awful... WiFi works only in the reception, tv channels lack volume, bathroom seems to have some leaks, bed frame has seen a lot from its lifetime... the only positive thing from this hotel is the professionalism of staff, and the service you get... I won’t blame staff for the facilities, I blame the management of the hotel... their breakfast was amazing, booked breakfast for two but was told breakfast was for one and wanted me to pay for the second one, though that was sorted after being embarrassed twice after breakfast... for the money you pay, nah... not worth it... the entire hotel needs a revamp... positive side, it’s a safe, secure and quiet environment... staff are absolutely amazing...
Stayed 3 nights in Nov 2019

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Nice. Staff friendly. Clean environment. Will stay again. Only problem encountered was noise in the hallway by staff who gathered and were loud. Otherwise enjoyed my stay.
Stayed 2 nights in Aug 2019
Response from Pascaline on 3 Sept 2019
Dear Patricia, Thank you for Choosing Hawthorn Suite by Wyndham Abuja. We are pleased that you enjoyed your stay with us. We will look into the staff noisy attitude and ensure it does not repeat again. I will share your comment with our team who am sure will be impressed with your remarks. We look forward to welcome you again in future. Thank you Pascaline Odika Front Office Manager Hawthorn Suite by Wyndham Abuja

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff very polite, but facilities lacking. Water pressure in shower often weak, cable channels fuzzy to point unwatchable, wifi slow and limited to 3 channels. Close to city centre, so that was good.
Stayed 3 nights in Aug 2019
Response from Pascaline on 3 Sept 2019
Dear Guest, Thank you for Choosing Hawthorn Suite by Wyndham Abuja. Am sadden to hear you encountered this issues during your stay with us, be assured that measures are in place to avoid repeating next time. Thank you for sharing our staff attitude and good location of our property. We look forward to welcome you again in future. Best Regards, Pascaline Odika Front Office Manager Hawthorn Suite by Wyndham

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is always room for improvement
Nice and comfortable hotel. Staff friendly. However info about the 'single room, queen size bed ' needs to be explained with regards to ' only one is entitled to breakfast '. If a couple stay in, they have to decide who eats breakfast and who goes without ------ which was what happened to me during my stay. This caused some embarrassment..The manager conceded an extra 'free breakfast '; I hesitate to recommend this to prospective guests.
Stayed 6 nights in May 2019
Response from Pascaline on 3 Jun 2019
Dear Esteemed Guest, Thank you for Choosing Hawthorn Suites by Wyndham Abuja. We appreciate the fact that you enjoyed your stay with us though there was a breech in communication as regards one guest entitlement for a complimentary breakfast, be assured that measures is on place for this not to repeat again. Here at hawthorn we thrive to make our guest stay a memorable one, we long forward to see you some other time. Thank you Pascaline Odika Hawthorn Suites by Wyndham Abuja

8/10 Good

John, Liverpool

Liked: Cleanliness
Could do better
Check in was difficult as the receptionist tried to give me a lesser room to that I booked and paid for. Excellent manager sorted it out very quickly. Food was ok but very small portions given the price! Room was ok except the huge bank every time it switched from city power to the generator! At 3am it is not what you need for a good night sleep
Stayed 2 nights in May 2019
Response from Elie on 25 May 2019
Dear Mr. John We thank you for your feedback, kindly accept my deepest apology on behalf of our team. Thank you for staying with us while we are looking forward to welcoming you on your next trip to Abuja. Best Regards Elie Yammouni Operation Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were wonderful and pool area was nice. Food was also excellent and staff were very accommodating.
Stayed 2 nights in Apr 2019
Response from Pascaline on 6 May 2019
Dear Esteemed Guest, Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Abuja. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best Regards, Pascaline Odika Front Office Manager

8/10 Good

Scott

Liked: Staff & service, room comfort
Will stay again
Good hotel in Abuja. Affordable for the area. The staff is friendly and helpful. Safe with several stores and restaurants near by. Will stay again.
Stayed 3 nights in Jan 2019
Response from Pascaline Odika on 29 Jan 2019
Thank you Mr.Scott. Is good to know you enjoyed your stay with us, we look forward to see you some other time.