Property grounds

Reviews of Craigellachie Hotel of Speyside

4 out of 5
Craigellachie Hotel of Speyside
Victoria Street, Aberlour, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 213 reviews" "
Rating 8 - Good. 59 out of 213 reviews" "
Rating 6 - Okay. 21 out of 213 reviews" "
Rating 4 - Poor. 5 out of 213 reviews" "
Rating 2 - Terrible. 1 out of 213 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect place to disconnect and enjoy the peace of the area. Staff was great and accommodations clean and comfortable. Also - best restaurant in the area - try the Haggis bombs.
Stayed 1 night in Mar 2024

8/10 Good

faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was bummed that the Quaich bar was closed, but overall great staff, great location, beautiful area. Great food
Stayed 2 nights in Jan 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice Hotel with friendly staff. Room was really comfy and clean. Breakfast was excellent, I had the Eggs Benedict both mornings. Calum from the Quaich Bar is really friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good and our stay was very relaxing
Stayed 2 nights in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

yung kwan, hong kong

Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Everything about this hotel is amazing. Beautiful setting, fantastic food, great service, impeccably clean room and a well stocked whisky bar.
Stayed 1 night in Dec 2023

2/10 Terrible

Daphne

Disliked: Staff & service
There was no internet and no water to shower, and the feedback was we’re sorry. Pretty bizarre for almost 150 pounds a night for a small room.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Great hotel, brilliant staff and food was fantastic
Stayed 1 night in Nov 2023

10/10 Excellent

Mehmet

Stayed 1 night in Oct 2023

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town, great hotel
Nice hotel in Craigellachie. Don't miss the scotch bar if you want to try a wide variety of scotches. The restaurant and the bar on the lower level has great food. All of the staff were friendly for aur one night stay.
Stayed 1 night in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Dear Dwight,Thank you so much for your review. We're glad that you had a good time trying our scotches, that our food appealed to you and that our staff were friendly.We hope you come back and stay with us again!The Craigellachie Team

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and friendly, the room was great and the pub and Quaich bar were great!
Stayed 2 nights in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Dear Amy,Thank you so much for your review. We're glad that you enjoyed your stay with us and that everything was to your liking.We hope you come back and stay with us again!The Craigellachie Team

6/10 Okay

thomas

Liked: Staff & service, room comfort
Nice hotel - with caveats
Negatives TV in room 19 doesn’t work. I raised this with the staff and was told it was probably the antenna and bad weather. I explained the issue and staff member came to the room to confirm it didn’t work. Then told me there wasn’t a spare and the maintenance guy probably wouldn’t come out. It was just after 8pm. On check out I told another staff member that the TV didn’t work and was told it was probably the antenna and bad weather…well rehearsed. I re explained and now I’m doing a bad review out of their reluctance to acknowledge this fact and do anything about it. Food in restaurant was OK. Nothing special but good enough. Bed had hair from previous guests in. More than what you’d class as appropriate. Positives Friendly engaging staff. Breakfast was included and was nice. Mix of cooked breakfast and what was available on the side, yoghurts, fruit and juices. Good location Nicely decorated rooms and had a whiskey bar - we didn’t use it but did pay it a perusing visit Would We stay again - yes, I just wished more would have been down about the TV.
Stayed 1 night in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Dear ThomasWe're sorry that your TV didn't work and that nothing was done about it sooner. We can assure you that that won't happen again. We're glad to hear that you enjoyed your stay nonetheless.The Craigellachie Team

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Hi Laura,Thank you so much for rating us highly. We're glad that you enjoyed your stay and hope to have you visit us again.The Craigellachie Team

6/10 Okay

Wee Kay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Hello,Thank you so much for your rating. We hope to have you stay with us again.The Craigellachie Team

10/10 Excellent

Stacy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Dear Stacy,Thank you for rating us so highly. We appreciate it and are glad that you enjoyed your stay.We hope to have you stay with us again.The Craigellachie Team

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip of a lifetime
Cozy and a very clean place to stay. Staff very nice. Perfect for the 1 night stay we needed
Stayed 1 night in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Dear Janet,We're glad that you and your family enjoyed your stay with us. We're happy that everything was to your liking.We look forward to having you stay with us again.The Craigellachie Team

10/10 Excellent

Stacy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Craigellachie Team on 25 Oct 2023
Dear Stacy,Thank you for rating us highly. We're glad that the stay was to your liking. We would love to have you stay with us again.The Craigellachie Team

6/10 Okay

CIU LING

Stayed 2 nights in Sep 2023
Response from The Craigellachie Team on 26 Oct 2023
Hi,Thank you for your rating of the hotel. We're happy that it was to your liking and hope you stay with us again.The Craigellachie Team

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Hot water in the morning was not available, only two restaurants in the area to choose from, room was very warm and bed was not very comfortable. Upon checkin the staff were very accommodating as we arrived early. Hotel Restaurant was very good but you need a reservation
Stayed 2 nights in Sep 2023

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Breanne,Thank you for your rating of the hotel. We're happy that it was to your liking and hope you stay with us again.The Craigellachie Team

8/10 Good

Jean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic, rambling old hotel, perfect for spidering out to do the distilleries of Speyside. Clean and comfortable, with a really good restaurant and a legendary whisky bar.
Stayed 4 nights in Aug 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Jean,Thank you for your rating of the hotel. We're happy that it was to your liking and hope you stay with us again.The Craigellachie Team

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities
Loved my stay at this property.
Stayed 1 night in Sep 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Brooke,Thank you for your rating of the hotel. We're happy that it was to your liking and hope you stay with us again.The Craigellachie Team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Hotel was perfect for our visit to the Macallan distillery. The bar/restaurant was ideal for our evening meal and was nice and cosy. Room was lovely and clean and breakfast was delicious.
Stayed 2 nights in Aug 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Joanne,Thank you for your review We're happy that you liked your room and enjoyed our food.We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We had a great time. Food in the Spey Inn was great. The Quaich is a must, even if you’re not a whisky drinker. Callum made our visit - his knowledge of whisky and it’s history is second to none
Stayed 2 nights in Aug 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Emma,Thank you for your review. We're happy that you enjoyed the food and your visit to the Quaich Bar.We hope to have you stay with us again.The Craigellachie Team

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to explore Speyside/ distilleries
We stayed for 2N in July and found the hotel, location and accommodation ideal for our purposes. Our spacious room with a view, described/labelled as Comfy, was exactly that. Food in the hotel in the two bars/restaurants was ideal, as witnessed by the extensive number of non-residents attending over the weekend. Staff were courteous and friendly. It was also ideally located for the whisky experiences we undertook on Speyside. Added to that the Quaich whisky bar in the hotel was magnificent, as were the eclectic whisky recommendations from staff and knowledgeable locals.
The Lounge
Library/Lounge
A very 'peaty' recommendation that was superb
Stayed 2 nights in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Keith,Thank you for your review. We're happy that everything was to your liking and hope that you stay with us again.The Craigellachie Team

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Courtney,Thank you for your rating and hope you stay with us again.The Craigellachie Team

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Jessica,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Michael

Travelled with partner
The hotel is old victorian style. Rooms are spacious. The restaurant serves very good food.
Stayed 1 night in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Michael,Thank you for your review. We're glad that you liked our rooms, the food you were served and the look of the hotel.We hope you stay with us again.The Craigellachie Team

6/10 Okay

Gordon

Stayed 2 nights in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Gordon,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Martin

Stayed 1 night in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Martin,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss this place!
Very friendly and helpful staff. The room was comfortable and stylish. The onsite breakfast and dinner were very tasty. The staff even prepared a take away breakfast for us because we checked out before the scheduled breakfast start. Will definitely stay here again!
Stayed 2 nights in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Daniel,We're glad that you enjoyed your room and breakfast. We're also happy to hear that our staff accommodated you well.We look forward to having you stay with us again.The Craigellachie Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Daniel,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Thomas,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Craigellachie Team on 26 Oct 2023
Hi,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

rajukrishnan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jun 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Rajukrishnan,Thank you for your review. We hope you stay with us again.The Craigellachie Team

8/10 Good

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our third stay, which is an indication of how much we enjoy staying at the Craigellachie Hotel. The staff are always fantastic and the hotel and it’s location are superb. The rooms are well laid out, nicely decorated and comfortable. The only slightly negative comments I would make are that the hall carpets outside of the bedrooms looked like they would have benefited from a hoover, however this is a minor gripe. I’ve also noticed that the sides to the bath/showers in all rooms are suffering from water damage to the wood panelling, as every room we have stayed in has had a leaky shower guard. Apart from these two minor issues, raised to benefit the staff more than anything, I wouldn’t hesitate to stay again!
Stayed 1 night in Jun 2023

8/10 Good

Janeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Janeen,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
The most quaint and beautiful property. Great restaurant onsite. Scotch bar is beautiful. Breakfast provided was great! Highly Recommend!
Stayed 1 night in Jun 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Kayla,We're glad you liked the look of the hotel and enjoyed our restaurant and bar.We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Lili

Stayed 3 nights in Apr 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Lili,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute! So friendly.
Stayed 3 nights in Apr 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Amanda,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Travis, Boise

Stayed 1 night in Apr 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Travis,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Amit, Carson

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Amit,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Whisky Retreat
Cool historic hotel with a great pub attached and their whisky bar is by far one of the most amazing spaces. definitely worth a visit. Staff were incredibly friendly and attentive. Room was comfortable with a hot shower with plenty of pressure.
Stayed 1 night in Mar 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Giselle,We're glad you liked your room and enjoyed our bar. We're also happy to hear that our staff accommodated you well.We hope you stay with us again.The Craigellachie Team

10/10 Excellent

Cheuk Yin Jonathan

Stayed 2 nights in Mar 2023
Response from The Craigellachie Team on 31 Oct 2023
Dear Cheuk Yin Jonathan,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

8/10 Good

Billy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a lovely location and has a very nice feel about it. Rooms were spotless and the Copper Dog restaurant was very nice. We will definitley be back
Stayed 1 night in Mar 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Billy,Thank you for your rating. We hope you stay with us again.The Craigellachie Team

6/10 Okay

Rachel

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Disappointing
We stayed at this hotel and were quite excited as it’s somewhere that we know has had a great reputation. we were greeted by a lovely member of reception who was exceptionally welcoming and helpful this person was not on duty when we checked in later that day. When we did check in with the different staff member, our first disappointment was finding our room was near a very loud party of guests. We asked the new receptionist if there was any chance of getting moved but we were told there were no more rooms like ours ( we had booked through a booking company). We were told we could get a big room costing an extra £80 ( £250 ) but we turned it down. The room we had was a good size, however it was shabby(cobwebs in the blinds and mould in the corner of the bathroom and ingrained in the blind) the panelling in the sink area was swollen and needing replaced. The shower seal was useless as huge puddles formed in the corner of the bathroom. The bed was reasonably comfy, a bit too soft for me, it’s a personal choice so I can’t really complain, the sheets were of good quality. There were marks and dents in the walls of the room that needed looking at. The coffee machine was a nice touch. There was not a good set up for anyone who likes to put on makeup, poor lighting and no seating with a decent mirror. We didn’t get much sleep due to the noise in the hotel. I also had to deal with being overcharged for our room ( the first receptionist sorted this out and was very good)
Stayed 1 night in Mar 2023

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely quiet and characterful hotel with comfortable facilities. Bedrooms were spacious and nicely furnished. Bathrooms were very clean. Hotel looking just a little tired in some areas and gave the impression of being understaffed but overall a very enjoyable stay!
Stayed 1 night in Mar 2023

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
We have just returned from a fantastic stay at the Craigellachie - I can’t recommend it highly enough. Everything about it was perfect; the room was comfortable with a number of thoughtful touches, Rebecca in reception and all of the waiting/bar staff were so friendly and helpful and the food was amazing! Don’t miss the Quaich bar either - a great place to finish a lovely evening. Lovely, welcoming hotel - we will definitely be back!
Stayed 1 night in Feb 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Sheena,We're glad that you enjoyed many aspects of your stay. We're happy to hear that your room was comfortable, the food was tasty, you enjoyed visiting the Quaich Bar and our staff were friendly.We look forward to having you stay with us again.The Craigellachie Team

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from The Craigellachie Team on 26 Oct 2023
Dear Cameron,Thank you for your rating. We hope you stay with us again.The Craigellachie Team