Suite, 1 King Bed, Non Smoking
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Reviews of Carmelite Hotel, BW Signature Collection

4 out of 5
Carmelite Hotel, BW Signature Collection
7 Stirling Street, Aberdeen, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 348 reviews" "
Rating 8 - Good. 125 out of 348 reviews" "
Rating 6 - Okay. 54 out of 348 reviews" "
Rating 4 - Poor. 26 out of 348 reviews" "
Rating 2 - Terrible. 9 out of 348 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange, weird, ultimately horrible
Bizarre hotel in good location. Whole place felt grubby and poorly designed and furnished. Staff were asleep on chairs outside the rooms, really strange. No sense of customer service. Bed uncomfortable. Electricity and light switches hard to work out and weird. No free parking, no parking at all, even though they advertised it. Terrible.
Stayed 1 night in Jun 2022
Response from EB on 20 Jun 2022
Thank you for your review and we can only apologise for not meeting your expectations on this occasion. We have not knowingly advertised free parking, we are city centre and have recommended parking locations, none of which are free I am afraid, I will check all the online platforms to check where this information is pulling through from. Electricity & lighting are to normal UK standard & don't seem to be complicated in any way. As notified before your stay we are working with the UK government by offering temporary accommodation for some citizens evacuated from troubles in their own county, this does create a different atmosphere to normal.

4/10 Poor

Richard

Business traveller
Disliked: Staff & service
Never Again
Where do I start with the Carmelite? Parking - although it does say that there is parking, there's not - you have to park in one of the carparks either in the shopping centre or the train station. On arrival I actually though the hotel was closed as it was in darkness and the door was locked - when I eventually got in to the hotel I was met by 2 rather large security guards who didnt actually understand why i was there - a member of staff did appear and looked a but shocked when I said had a reservation - not surprised as the hotel seems to be a half way house for migrants/immigrants at the moment which is a shame as i can imagine it was a lovely place to stay in beforehand. Sleep was interrupted several times through the night by shouting coming from other rooms and kids in the corridors early in the morning. Not 100% sure if the security guards are to keep people out or to keep people in? On departure - no hotel staff around just the security guards so I just gave them the key and hot footed it out of there as quickly as possible, A real shame as like I said earlier, this hotel was probably fantastic but it just needs some care and attention and to get back to being a proper hotel - I really do think that there should be something mentioned to people before booking the situation regarding their live-in guests/inmates.
Stayed 1 night in Jun 2022
Response from EB on 16 Jun 2022
Thank you for your comments. We do inform all guests when they book online of the current group we have residing with us temporarily. As you said we understand this is a slightly different hotel to what we were in the past and what we will be in the near future again.

6/10 Okay

Colin

Business traveller
Liked: Cleanliness, staff & service
Recent visit
Staff were friendly enough and my room was fine. Disappointed that there was no bar or restaurant facilities as this wasn’t stated in the app. Felt a bit unwelcoming as the front door was always locked, even during the day. Breakfast was really good though, the chef can make a good omelette!!
Stayed 2 nights in Jun 2022
Response from EB on 16 Jun 2022
Thank you for your review. Our bar & restaurant will be back open as normal when the large group we have staying with us depart in the near future.

6/10 Okay

Jordan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022
Response from EB on 16 Jun 2022
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
unexpected, would not stay again
The place felt strange on arrival. There was a lot of randoms hanging around in the main reception area. I later realised that these were refugees/immigrants awaiting social housing and staying in temporary hotel accommodation on site. I felt uncomfortable as a solo female traveller being what appeared to be the only paying guest on the premises. That said, the staff were friendly and accommodate my request to move rooms to a room with a bath. Rooms dated but comfortable. Stayed on a room only basis.
Stayed 1 night in Mar 2022
Response from EB on 25 Apr 2022
Thank you for your review, pleased to read we were able to accommodate your request & take your points on board.

6/10 Okay

M

Disliked: Cleanliness, property conditions & facilities
Not as expected...
Looked amazing online, however in reality it's a little run down. We stayed in the Cabanel Suite which is one of the best rooms and can tell it badly needed refreshed. Paint needed touched up, loose carpet, really noisy annoying fan in the bathroom. Sleep wasnt great, kept hearing doors shut and there was a big draft at the window where the bed was so was cold. Wasn't the cleanest. The bath had a lot of brown and pink dirty marks? Upon arrival it felt a little intimidating as there was always security guards at the front door. It turns out this hotel is currently housing a lot of refugees / illegal immigrants? We did not see anyone else there who I'd consider to be a paying guest so the atmosphere was pretty poor.
Stayed 1 night in Mar 2022
Response from EB on 13 Mar 2022
Thank you for your review, we will look in to the maintenance issues you noted & have these rectified where possible. We are accommodating a group of Afghan citizens for a short time, they are awaiting permanent accommodation in the UK which will be completed over the next month or so all being well.

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed at hotel on 4th march 2022 what an awful experience, full of refugess, no bar or restaurant open and no atmosphere whay so every had i know this would never have stayed
Stayed 1 night in Mar 2022
Response from Elaine on 7 Mar 2022
Thank you for your comments, this has been discussed in person.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Reception staff very helpful on arrival,advised to park in car park, 5 mins walk away, as cheaper than outside the hotel, due to being in the Middle of the town centre. room very nice, bed very comfortably. Barman couldn't do enough to help, nothing was too much trouble for him, what a credit to the hotel. Food beautiful, well presented. Would definitely recommend,
Bedrooms
Stayed 2 nights in Sep 2021
Response from EB on 16 Sept 2021
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lovely but rather noisey
Room was lovely however for the price of the room we expected a better sleep. Everything from outside could be heard resulting in not a great sleep for both nights of our two night stay. Booking a suite we expected a lovely relaxing atmosphere and the noise outside ruined this. Im aware this noise outwith the hotel cannot be controlled by the hotel but im sure there are some sound proofing measures that could be put in place. Or some way of explaining on the website which rooms are more peaceful.
Stayed 2 nights in Sep 2021
Response from EB on 6 Sept 2021
Thank you for your review, this is something we are looking at currently but being a listed building it can be rather challenging.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a room for one night. Room had the amenities we needed, however, there was a stain on the top of the duvet that looked questionable (pictured). I was also charged twice for this room. The first member of staff I spoke to regarding this was unhelpful and rude, which was disappointing, especially considering the state of the bed. I spoke to a different member of staff the next day over the phone who was very helpful, however, and sorted out the double charge for me. Overall, I would not recommend due to having a dirty duvet and unhelpful staff when we were at the location - it soured our visit.
Stayed 1 night in Aug 2021
Response from EB on 3 Sept 2021
I can only apologise for the issues you encountered, I will discuss with the team on duty as I would have expected this to have been rectified as soon as brought our attention. Sincere apologies on behalf of the Carmelite team.

10/10 Excellent

Maxine

Stayed 1 night in Aug 2021
Response from EB on 16 Sept 2021
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in centre
Perfect location for a one-night stopover due to early morning train from Aberdeen. The station is a couple of minutes' walk away (not allowing for very slow traffic lights!). The service at reception was friendly and welcoming.
Stayed 1 night in Aug 2021
Response from EB on 28 Aug 2021
Thank you. Hopefully welcome you back again

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Eb on 16 Sept 2021
Thank you

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Comfy
Comfortable room, great for city centre. Hotel a little bit tired.
Stayed 2 nights in Aug 2021
Response from EB on 17 Aug 2021
Thank you for your review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location was excellent but the parking was off site a nearby multi storey 10 minute walk
Stayed 1 night in Jul 2021

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my one night stay.
Stayed 1 night in Jul 2021
Response from EB on 5 Jul 2021
Thanks

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Difficulty sleeping with noise from pigeons and seagulls as no double glazing.
Stayed 2 nights in Jun 2021
Response from EB on 3 Jul 2021
Thank you for your review, as we are a grade 1 listed building it is challenging to double glaze the building, however we are looking in to options currently which may be more feasible.

10/10 Excellent

Dan

Stayed 1 night in Jun 2021
Response from EB on 23 Jun 2021
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
After a rocky start we had a nice time
When we first arrived there was a mix up with our room (they had us down for a double room but we paid for exectutive king room), we then got the keys to room 103, as soon as we got in the room i wasnt happy. The room was not clean at all, so my husband went down to management and they apologised for the mess and moved us to a lovely clean room after that and gave us a bottle of prosecco on ice. The hotel had a wedding on so the staff were busy but the staff was friendly and the cocktails were amazing. After a stressful start, it was a lovely break away.
Stayed 1 night in May 2021
Response from Elaine on 17 Jun 2021
Thank you for your review & once again can only apologise for the issues ou encountered initially. We were at that point just a week in to fully re opening with new team members whom were still finding their feet, glad to say a month down the line we are all getting back in to the stride of things & delighted you enjoyed the Prosecco & the cocktails. Hopefully welcome you back soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Eline on 31 May 2021
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice sized room great bath and shower. The room looked a little worn and slightly dusty but apart from that good one night stay.
Stayed 1 night in May 2021
Response from EB on 31 May 2021
Thank you for your review, I will have housekeeping double check the dust in the rooms - the joys of a 200 year old building. Glad you enjoyed your stay

8/10 Good

JAMES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from EB on 24 May 2021
Thank you

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Grand old dame.
Clean and comfortable but has the air of a grand dame slightly past her prime. The team were friendly and I get the impression that they are making improvements all the time. Solid 6/10. Parking is easy nearby- several multi stories. Cheapest is college road£6 /24 hours.
Stayed 1 night in May 2021
Response from EB on 16 May 2021
Thank you, yes we are slowly making improvements and more so when we get re opened fully in the next few days.

10/10 Excellent

Kin Bor Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hospitality service in a small hotel
The stay is wonderful. This small 4 star hotel offers better hotel service than many 4 star hotels and 5 star hotels, I believe. (Before migrating to Scotland from Asia, my friends thought I often go to luxury hotels in Europe for cultural tours. ) By comparing this small 4 star hotel with the “luxury” hotels I stayed in, I strongly recommend visitors to stay in this 4 star hotel if they choose to visit Aberdeen since they offer excellent hospitality. Apart from appreciating the architecture and the decorations of the stairs (attached the decorations of the stairs I loved), the room cleaning is soooo good that I failed to find any dirt in the room during a 5 night stay. (I admitted that I split the room booking into several bookings)
Beautiful decorations of the stairs
Stayed 2 nights in May 2021
Response from EB on 8 May 2021
Thank you so much for your kind words, it was a pleasure to meet you and wish you all the best relocating in Scotland

10/10 Excellent

Kin Bor Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Heritage Hotel
Stayed 1 night in May 2021
Response from EB on 4 May 2021
Many thanks for your review

10/10 Excellent

dudley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to book in, staff friendly & helpful. Room was nice & warm, nice big tv in room, covid regs covered, lv stayed 3 times in last 6 month. Within minutes of train@ buses.
Stayed 1 night in Apr 2021
Response from EB on 21 Apr 2021
Thank you very much for the review, hopefully upon your next stay covid regs will be relaxed further.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and lovely staff considering climate , parking difficult in the area , food very average but plenty of takeaways nearby have stopped here plenty of times before and will in future
Stayed 2 nights in Apr 2021
Response from EB on 10 Apr 2021
Thank you for your review, we hope to welcome you back to once lockdown is eased and we are able to open the restaurant as opposed to room service meals.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2021
Response from EB on 16 Mar 2021
Thanks

10/10 Excellent

dudley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check was good friendly and helpful staff, even suppling a extra heater in case. Good continent breakfast.
Stayed 1 night in Jan 2021
Response from EB on 11 Jan 2021
Thank you

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from EB on 8 Jan 2021
Thank you

8/10 Good

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from EB on 27 Nov 2020
Thank you

4/10 Poor

Angie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020
Response from EB on 17 Nov 2020
Thank you for taking the time to rate your stay, I am disappointed with the issues you found whilst with us, these are simply not acceptable. The plumbing issues are in the process of being resolved this week. I can only apologise for these issues & assure you these are in hand. Please feel free to contact us should you wish to discuss further.

10/10 Excellent

Dudley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable room and ideal for trains, buses& shops
Stayed 1 night in Sep 2020
Response from EB on 2 Oct 2020
Thank you

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy trip
I'm mot sure if hotel is under new management but I stay there every 6 weeks for work, And by far that was the best service IV received. Great team. Was put in room 111 definetly will be requesting that room from now on.
Stayed 1 night in Aug 2020
Response from EB on 14 Aug 2020
Thank you , glad you enjoyed the complementary upgrade to one of our executive rooms. We look forward to welcoming you back soon.

6/10 Okay

Marcin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Elaine on 23 Jul 2020
Thank you for your review. If there is anything in particular you would like to discuss regarding your stay then please feel free to contact us direct.

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from EB on 9 Apr 2020
Thank you

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate service and accommodation.
From the moment of arrival to departure I was treated with totally professional very helpful caring understanding attitudes. I don't hesitate to rate this hotel with the highest possible ratings throughout and anyone who knows me will know I don't give out praise easily.
Stayed 1 night in Mar 2020
Response from EB on 1 Apr 2020
Many thanks

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from EB on 1 Apr 2020
Thank you

8/10 Good

lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!
The Carmelite is an awesome boutique hotel, and their breakfasts are smashing value. The only thing that slightly disappointed me was that my confirmation email said that we'd get a room with a bath tub and we got a room with a shower instead. I don't have a bath at home, so I was looking forward to a soak in a tub, but I can't complain because the price we paid was really good for the room we had.
Stayed 1 night in Mar 2020
Response from Elaine on 22 Mar 2020
Thank you for your comments, I am sorry you didn't get a bath, we have a mix of rooms - we would have been able to move you on the day if you had notified us, Sorry this was missed.

8/10 Good

AnneWatt

Liked: Cleanliness, staff & service, property conditions & facilities
Near to Train n Bus stations. 5 minutes from Union street. Rooms were spacious. Good en suite. Lift to all floors. Beds clean n comfortable.
Stayed 3 nights in Feb 2020
Response from EB on 22 Mar 2020
Thank you

10/10 Excellent

Colin

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Bday stay
Great place to stay if you are making a night of it having drinks etc. Central and convenient. Loved the decor and they had some good cocktails at the bar.
Stayed 1 night in Mar 2020
Response from EB on 22 Mar 2020
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
We were not offered breakfast or evening meal. Otherwise a great wee hotel lots going on
Stayed 1 night in Mar 2020
Response from EB on 9 Mar 2020
Than you for your review, I can only apologise if you were not notified of the restaurant offerings. Glad you enjoyed your stay otherwise.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and accommodating, the room we had which I believe was the deluxe room was beautifully furnished, clean and had a lovely bathroom! Definitely will stay again. Breakfast was lovely!
Stayed 2 nights in Feb 2020
Response from EB on 3 Mar 2020
Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely, cozy hotel with a great atmosphere. Had a lovely stay
Stayed 1 night in Feb 2020
Response from EB on 3 Mar 2020
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff . Didn’t like soap bottles Felt a bit unhygienic fine bed
Stayed 1 night in Feb 2020
Response from EB on 3 Mar 2020
Thank you

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from EB on 3 Mar 2020
Thank you

8/10 Good

Slawomir

Business traveller
Liked: Cleanliness, staff & service
Noisy room (earplugs provided). Otherwise OK. Good offer for reasonable prise in this location.
Stayed 1 night in Feb 2020
Response from EB on 3 Mar 2020
Thank you - can only aplogise for the external noise.

10/10 Excellent

lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from EB on 13 Feb 2020
Thank you

8/10 Good

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from EB on 13 Feb 2020
Thank you

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from EB on 13 Feb 2020
Thank you