i arrived from the airport at around midnight and the staff informed me my deluxe double i had booked was unavailable but would put me in a business double at no extra cost then processed it swiftly so that i could get to my room and sleep.
The breakfast was brilliant,offering a choice of both chinese and western and the staff in the restaurant were so friendly.
i needed to book a bus ticket and they were so helpful to me taking me to the bus station and helping me buy one.
also needed to contact a friend in jiangsu to meet me from the bus,my phone wasnt working and they let me use their phone,my friend didnt answer,so they let me use their internet too. My friend informed me that he picked up the missed calls and when he called the hotel,they remembered me and gave him all the details about the bus, he said they were so friendly and helpful to him also, enabling him to meet me from the bus ontime.
Probably the nicest, kindest, friendliest and most helpful hotel staff i have ever met in all my travels. i will most definately stay here again when i am in shanghai in july.
sue from China
Stands Magnificently on Zhongxing Road, at the Intersection with the North/South Highway in the Heart of the Everbright …More
"Residential setting close to metro and amenities"
urge the hotel to introduce a less expensive breakfast option.The set price sent us to Starbucks when it would have been pleasant to opt for a Continental breakfast at the hotel. Considering the glorious grounds, benches on which to sit are lacking.
gordon from Jerusalem,Israel
The Hongqiao State Guest Hotel Shanghai (Hongqiao Yingbinguan) is a garden-style hotel featuring 200 luxurious guestrooms and …More
The wall of aged leather suitcases behind the front desk bodes of interesting decor. Excellent service with great city advice followed after my check in. I had luggage delay difficulties expertly handled by the multinational staff. I enjoyed my stay immensely. The room was so accommodating that my party made it the center of organization and relaxation on our visit to Shanghai. When I return to Shanghai, I will definitely stay at the URBN hotel.
JC from New Orleans LA
The centrally located URBN Hotel Shanghai is only two blocks from the city's most important shopping, entertainment and …More
The hotel is fairly new, the style oriental ageless splendour with chinese modernity. Well staffed I had to get use to not pouring my own coffee andwaiting to be served drinks in the hotel lobby from a silver tray. It was 2 nights of splendour, dressing for dinner to match the surroundings.
All the staff in the lobby and restaurant spoke good English. It is good to give staff time when communicating you can see them translating to make sure that they understand your question/s. At one stage we had 3 waiting staff studying a map to give directions and locate the hotel on a map.
The billing is accurate, the computer operated bill is set up like an old fashioned ledger book.
The rooms are well appointed, tv at the end of the bath, tropical rain forest shower, comfortable beds. The best pillows.
M from New Zealand
Located near the airport, this hotel is in Shanghai (Pudong), and regional attractions include Museum of Traditional Chinese …More