Stayed here with my wife for a couple of nights and we both had a great time. The staff were all excellent and helpful, always smiling and conversational, all of them. Our room which was a 'standard' room was very nice, very clean, comfortable and all that should have worked did work.
I would have no hesitation staying again or recommending it friends and family.
Only booked for One Night, but arrived before check in time and reception staff booked us in very efficiently and courteously. Hotel room was very clean and well maintained, my son particularly liked the bunk beds complete with built in Tv's and his very own giant snakes & ladders game on the wall. Can't comment on the restaurant dining experience ( This gets booked up very quickly so if you are only their for 1 night i would book the restaurant reservation when you book your room to avoid disappointment ). Had breakfast in the hotel, again very busy when hotel full but plenty of staff on duty who all know what they are doing so it all ran like clockwork - buffet style breakfast all to a very good standard and no waiting for food replenishment, always plenty on offer. The hotel is situated just a minutes walk from the tram stop @ Starr Gate. Overall, a very enjoyable stay and would recommend this hotel without a doubt.
We stayed two nights which included a full English buffet breakfast which was excellent, we also dined in the restaurant and again, we were very pleased with the service and quality.
We benefited from some lovely weather so we spent a lot of time on the bar patio area and also around the front grounds of the hotel, which were all very well maintained and attractive.
We would not hesitate to return for another visit in the future.
Booked family room, 2 adults and a 4 year old. Nice little treats (drink & sweets) left on the bed for my daughter. This was a chair bed, the metal folding mechanism a little exposed (as with any chair bed0, but caused no problems for her during the night.
All nicely clean and tidy - only a half bath, but sufficient for a short stay.
Was very impressed with the waiting staff for the in-house Italian restaurant (which doubles up for breakfast), very well mannered and appeared sincere - among the best waiting staff I have ever encountered at any restaurant. Not constantly bugging you during your meal to make sure everything is fine, just made sure it was perfect when they gave you the food - which was also very nice.
"Superb family-run hotel, comfortable and relaxing"
Although there was an event on when we arrived, the car park is ample and had many spaces. Reception is a relaxed area where we were given excellent attention and provided with all the information we needed for a good stay. Our room was of a good size with a window onto the garden/function area and a sofa. The room had a fridge and the usual refreshment facilities. Fresh local milk was provided in a fridge in the corridor. The television had all main sky channels and was straightforward to use. We used the swimming pool on Sunday morning, which is a great facility as non-guest cannot use it. The only downside to using the pool was that the water was cold. Check-out was quick. We also visited their family garden centre a few miles up the road. Hotel guest can claim a free drink at the garden centre. It is definitely the best garden centre I have ever been to. I would definitely stay there again if I am in the area.