What really defines this hotel is the excellent calibre of staff. Whether bar staff, reception, restaurant or housekeeping all were unfailingly courteous, charming and helpful, with great sense of humour too! The hotel grounds are beautiful and very well presented, food in all restaurants is great, though the buffet format does get a bit repetitive, entertainment is geared towards the mainly German clientele, only negative for me was the amount of smokers. With regard to the rooms, I would think a refurb is required as the decor and furniture is rather tired and on the verge of shabby - really didn't bother us too much as the pools and outdoor space was fantastic and the beach just fabulous. We would certainly return without hesitation.
Arrived at 23.45 and greeted with cocktails on arrival by the manager, tour of the hotel/facilities. Cases were taken to the room, a small food platter was laid on. All staff were friendly/helpful (nothing too much trouble). Child free zone (a big plus!), a very pleasing 4 star hotel (definately not a 5 or 6 as advertised on some sites) but a good experience overall. Food excellent,(breakfasts are excellent....kept us going until at least mid afternoon) cleanliness in general excellent, room was a little below a 4 star (but nothing to moan about), Tip: Do not book a taxi through the hotel (theres always plenty of taxis at the airport and in Kos town) the hotel will typically charge the taxi firm a fee for booking and they will pass the fee onto you e.g.: Airport to Hotel 35 euros (if you ask the hotel to book it it'll cost you 55 euros) Had a slight misunderstanding with restaurant manager (but once I spoke to Maria the hotel manger, it was swiftly resolved...a big plus to her and to him for acknowledging/apologising). If I had to criticise anything I would say it needed a little more entertainment in the evening (they hold a BBQ evening on a Monday, Greek night on a Wednesday & cocktails on a Friday, just the food/drinks no entertainment... a guitar or piano playing in the background would be nice so that couples could have a smooch after a nice meal and a few glasses of fine wine, this would also help couples to interact a little better. Would defiantly recommend.
Lovely excellent staff all over hotel.. Loved the holiday.... Slight grievance booked studio room it was clean but bathroom disappointing .... Did ask for issues to be put right which they tried but it was not good... Shower had no rail.. Water out of sink taps. Just a dribble... Could have complained more but only being there a week just couldn't be fussed... Shame loved the holiday...
We had a brilliant holiday and I have no criticisms about the hotel and the staff. If you want to explore on foot outside the hotel area then you will find it is along way to any villages etc.
We were on a relaxing break so stayed at the resort and were not disappointed.