Loved the hotel. The only things they could improve on is that No Cost WIFI could be offered to their guests and the hotel could have free parking since you need a car on the big island. Great location and from my room I even got to see the nightly luau. Had a great time.
We had made arrangements at another location but were very unsatisfied so went back to where we had stayed before at Hilo Hawaiian and had a very good stay. When I checked in I was given a room with 2 separate beds but had requested a king size bed. Calling down to the desk they had a nice king size bed room available and we had a great stay there. It was very comfortable and we were grateful for the a/c.
Came to hawaii for my daughters high school graduation gift. Stayed at here for 2 days until we could check in at our condo. Great beach, beautiful grounds, pool was awesome, staff friendly, and love the smell that filled the whole place
Mum and I stayed in the Africa Room for two nights while we were visiting the volcanoes national park. The common room was very comfortable and clean - I sat out here and used the computer and the sound of the pond water feature was very relaxing. It was also very well appointed with boardgames and comfortable chairs and tea and coffee facilities. The room itself was unique and is one of the hotels that stands out in my mind from my trip. The outdoor lanai with kitchen facilities was great. Very close to local resturants and quiet during the night. Loved the town of Volcano and can't wait to come back here again. I'd definitely stay at Chalet again.
Absolutely beautiful place to stay! You can see the falls from a few rooms, but hear them all night long, which was a relaxing way to rest. Some may find the loud noise uncomfortable, but we loved the sound! There is a beautiful walking path down to the bottom of the falls with groves of various bamboo along the way; this can get slippery and muddy though if it has just rained, so watch your step,but don't pass it by. Staff very attentive to needs; had a hearty, great breakfast. Would definately stay here again; one of the highlights of our time on the Big Island!