2 stars Hotels in Lancaster

The entire staff and experience was very pleasant. We would stay there again without hesitation.

Our two granddaughters, ages 11 and 14, as well as my husband and I, thoroughly enjoyed our one-night stay. Due to the weather, we arrived an hour before check-in. Our room was ready so we could check-in immediately. The staff was very welcoming and friendly. The room was spacious and clean. Our granddaughters loved the pool and the hot tub. We liked having the extra sink and vanity next to the bathroom. The cookies that were provided in the lobby area were a nice touch. The hot breakfast that is included with the room rate is very good, with lots of variety. We have stayed here several times in the past and we are never disappointed. The only negative thing was the room was very warm and even though we kept turning the thermostat down, it didn't seem to make a difference.

I was up in the area to have a service for my father who had passed. My companion and I really enjoyed our stay. The staff was very helpful and considerate. The staff is extremely concerned about your wellbeing. We was running late due to weather and had no problem with checking in late. I also called up after making the reservation, to make a slight room change, which, just like the late check in, was no problem for the staff. In fact, I was asked if I needed help with the luggage. Since the weather continued the next day, the manager told me that she would hold my room just in case I needed to stay over another night due to the weather conditions. They were very sympathetic when they found out about my reason for being in the area. I asked for an extra pillow, but received 2. After being told about that the TV remote was missing, another one was immediately provided. During the continental breakfast, the manager asked if we were ok. My companion normal eats toast, when he eats. She offered regular bread instead of the normal bagels. She also sat and talked to us, while we ate. This small and quaint hotel is a great place to stay. Not only do you have several "tourist" attractions around, but you have a staff that cares. They WILL take it to the next level, which in the customer service industry, is a rarity.

Free bnb, jacuzzi n indoor n outdoor pool. Bedroom could be cleaner but overall a good experience. We'll be back.

Very nice, friendly staff. Breakfast was great Close to outlets

I am very happy to report that this hotel is a tremendous value. I am a regular visitor to Rough & Tumble in Kinzers. You can count on me making a return trip there next year.

Enjoyed everything about this hotel. Handy for the town centre but

We enjoyed & were very comfortable for our one night stay. Was impressed how clean our room was. All the staff were very nice. Would do again.

Nice, clean hotel. Spacious room. Complimentary breakfast was plentiful.

Very good room and breakfast. Clean and quiet, Needed tums in the middle of the night and hotel had them,I did'nt have to go anywhere.I will go back to this motel.